Just some thought from Ernest Emerson

E

Ernest Emerson

Joined
Apr 5, 1999
Messages
460
Dear Members,

I am patient man.

I also buy all kinds of things from all kinds of companies both in stores and through the internet just like everyone else. I also own several companies and several businesses so I deal with people on both sides of the playing court. I have a little experience in how I like to be treated as a customer and how I treat my customers.

Do I get things I've paid good money for that "aren't quite right" from time to time? You bet I do. I get it. Damatinc paid good money for a knife he bought on E-Bay and it had a chip in the blade. At this point I'm assuming it was new so it definitely falls under our warranty and we definitely would take care of it........given the chance. And in regard to an erroneous charge, the moment we are made aware of such an error that would also be corrected.

But, I've got to say that I have never gone on a forum or a company's web site and posted anything until I had contacted the company, "made them aware of my issues" and given them the chance to address it or correct it. Almost without exception every company or business has taken care of my situation to my satisfaction.

I don't know of any company that doesn't want a satisfied customer in the end. We are no different.

Sometimes my "problem" with a company is an incorrect shipping address. Sometimes it has been an incorrect charge. Sometimes it has been a missing or defective part. Sometimes it has been my mistake for ordering the wrong part or item. But like I said it has almost always been resolved to my satisfaction. Why? Because I give them a chance to make it right before I get upset or even form any opinion about their aftermarket or customer service. I do understand that mistakes are made by people. I do understand the customer's point of view and their frustration at times.

I was raised by my Mom and Dad with a lot of advice and wisdom that they taught to me by their example. One of those philosophies was "You get more flies with honey than you do with vinegar." That's just me.

I hope that Damantinc was at least somewhat satisfied with how his situation was resolved.

I know that no one needs to buy an Emerson Knife over any other brand and every customer is as important to us as any other.


My Best Regards,

Ernest Emerson
 
Spoken like a true gentleman. I've been seeing quite a few of these threads lately where people barely even give the company half a chance regardless of whether it's ZT, Spyderco, Emerson, or Benchmade at least call the company and try and get it worked out before you make a thread.
 
Bravo,sir. It's sad that the situation went through all of this when a 10 minute call could have fixed everything in the first place.
 
Agree it's pretty crumby to start a thread about how bad a knife/company is before giving them a chance to make it right.
 
Yup, seems these issues get resolved once Eki has been given a chance to talk to the customer. Easy as a phone call!
 
Ernest,

Long time lurker here.

I've never bought an Emerson, never set out to either. Have read a few negative reviews/comments regarding recent editions of your company's knives. Not sure if any are really fair and accurate.

But I tell you honestly: you're on my 'shop' list if I see something that I like and within my budget. Accolades to you, sir, and best wishes in the New Year.
 
Indeed, well said. Emersons are the folders for me... the whole operation gets a :thumbup:
 
Ronin_Jedi said:
Ernest,

Long time lurker here.

I've never bought an Emerson, never set out to either. Have read a few negative reviews/comments regarding recent editions of your company's knives. Not sure if any are really fair and accurate.

But I tell you honestly: you're on my 'shop' list if I see something that I like and within my budget. Accolades to you, sir, and best wishes in the New Year.
Click to expand...

I can tell you that Emerson Knives are top notch, in fit and finish, in materials used, in value, in warranty, in reputation, in ethics, and in pride of ownership. Buy one and you won't regret it.
 
Thank you, Ernest.
Ronin_Jedi- If you ever get an Emerson, dont ever sell it. In time, you just get another. Trust me.
rolf
 
Yo Mama said:
I can tell you that Emerson Knives are top notch, in fit and finish, in materials used, in value, in warranty, in reputation, in ethics, and in pride of ownership. Buy one and you won't regret it.
Click to expand...
Yo Mama,

Thanks.

Overall, and until the few recent posts I've read, I'd agree 1000%.

I teach Business and Management at college level, and consult. Every company has hiccups now and then. So maybe it's Emersons turn and I'm okay with that. Issue is how they deal with it.

You'd be amazed, though, at the number of companies I've come across that DON'T have a decent Customer Service program or even care. Misguided if you ask me. Customers tell others their experiences. Better to have them on YOUR side than not.

Cheap and effective marketing if you ask me.

Ernest obviously understands that AND genuinely CARES about his customers (AND his company's reputation). So again, acco!!!!ades (sic) to him and his team.
 
Ronin_Jedi said:
Ernest,

Long time lurker here.

I've never bought an Emerson, never set out to either. Have read a few negative reviews/comments regarding recent editions of your company's knives. Not sure if any are really fair and accurate.

But I tell you honestly: you're on my 'shop' list if I see something that I like and within my budget. Accolades to you, sir, and best wishes in the New Year.
Click to expand...

So you prefer honey to vinegar evidently. ;)
 
Well said. There's a reason the only constant knives in my collection are Emerson's.
 
Ronin_Jedi said:
I'm really a nice guy with an acerbic attitude. (Don't believe what others say about me!)

And as one who has lived in Asia for 12 years, I likey both Sweet AND Sour 😁
Click to expand...
PS: The only Emerson I have experience with has been Emerson Electronics back in the 70's. 😅 Just say'n.
 
And this is why there is always an Emerson close to my person.

I don't like the flies example. You attract the most flies with bullshit. What my grampa always said. He always put it together with something about car salesman that I don't quite remember how it went.
 
Hey everyone,

It's Mardi Gras time in Nawlins, and wishin' everyone "laissez les bon temps rouler" even if only in spirit.
 
I honestly have a couple of dealing with Emerson Knives in Harbor City, CA direct, not dealers. My impression of the people I have spoken with on the telephone (Ann & Ernesto) both would be people I would employee to represent my company if I had not closed it down when I retired. I have also e-mail Emerson in Harbor City, CA a couple of times & always got a reply that day or the next business day.

In a world were I see a lot of companies who live & operate on push 1 for this 2 for that, and 3 for another department. Where you never get to talk to a live person, or if you do most don't seem to care, or they might be in India, or the Phillipines. I would give Emerson Knife a 10 out of 10 for customer service. My impression of customer service at Emerson it is more than two words on paper or a web-site.

Kind of sad Mr. Emerson had to chime in about the recent posting on this forum about customer service quality, and knife problems.

IMHO if you have a problem, concern, or issue with Emerson Knives, or an Emerson Knife you own. Call Emerson Knife, or send them an e-mail about your problem, concern, or issue. Let them try and resolve the problem, concern, or issue before flaming the company on this forum.

JMHO
 
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