Just wanted to say thanks

woodysone

woodysone

Gold Member
Joined
Nov 21, 2005
Messages
10,202
Sent in a endeavor because of lock slip on 6/24 and got it back today 7/5 with a new lock. This is the second time I have sent a knife back for warranty work and both came back in perfect condition, just wanted to say thank you for taking such good care of me! You have made a loyal customer for sure.
 
Gentleman Jim, it just right as far as I'm concerned, but it going to take a lot to kick my mini 15 out of my pocket!
 
Have both a Commander and mini commander, both nice blades but my mini 15, a 2008, has broken in so well that it rides with me more then either one of them.
 
That's good to hear that your knife came back quickly. My Horseman has lock slip as well I don't really like the $14 fee, but I love that knife so I'll be sending it in at some point.
 
I didn't like the $14 charge either but the turn around time was very quick and the service was excellent. So in my book it was cheap.
 
BenLong1018 said:
My Horseman has lock slip as well I don't really like the $14 fee, but I love that knife so I'll be sending it in at some point.
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So does my Horseman. Bad lock slip and lots of blade play. Tried everything to fix it with little improvement. Pretty disappointed. The fact they make you pay $15 to send it in to get it function properly when you have a problem with your $120 knife is not cool to say the least. Won't be getting another Emerson. Sorry guys, know you don't want to here it but 3 people with the same problem on this thread speaks for itself. Though have problem with others liner lock brands as well. I'm to cheap to pay $15 to have it fixed. Just not worth it to me. $120 knife should be fixed free of charge if theres problems. Don't totally hate the knife but expecting more for the price their at. Might not get rid of it but won't get another that's for sure. Been wanting to ask if people have been having the same problems and looks like i found my anwser.
 
Think the $14.00 must covers postage, insurance, tracking number, carton to ship the knife back to you. I have sold items on, and off for years. People forget all the items I mended are not free, and some shipping & receiving person must be paid to do the work finally of sending the item out, and back to you. So IMHO THE $14.00 charge is fair.
 
Ulf Krogstad said:
So does my Horseman. Bad lock slip and lots of blade play. Tried everything to fix it with little improvement. Pretty disappointed. The fact they make you pay $15 to send it in to get it function properly when you have a problem with your $120 knife is not cool to say the least. Won't be getting another Emerson. Sorry guys, know you don't want to here it but 3 people with the same problem on this thread speaks for itself. Though have problem with others liner lock brands as well. I'm to cheap to pay $15 to have it fixed. Just not worth it to me. $120 knife should be fixed free of charge if theres problems. Don't totally hate the knife but expecting more for the price their at. Might not get rid of it but won't get another that's for sure. Been wanting to ask if people have been having the same problems and looks like i found my anwser.
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How did you find out you had lock slip? How does anyone find out if they have lock slip?
 
Spline wack , is the harshest test, on mine I could fold the blade over with the lock engaged.
 
woodysone said:
Spline wack , is the harshest test, on mine I could fold the blade over with the lock engaged.
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Slap the spine of the blade on something to see if it closes? I tried closing mine when they were open without disengaging the liner. I used a good bit of force with my hands but I couldn't get them to budge.
 
^^^I could also fold the blade over with the lock engaged. Right out of the box took my fingers and gripped the back of the blade and tried to move the blade towards the grip. Not very safe but do that with all my folders to test the lock. It took zero pressure to do it also you could just take the back on the blade and whack it on your knee keeping your fingers out of the way. Both these tests the lock sliped. A lock failing is a big no-no for me. Drives me crazy when i can't fix the problem myself too. A knife with a failing lock make me nervous to use it. It's why i don't buy liner lock knives anymore have had too many problems with them. I do still like the knife but it has issues. Didn't tell anyone on here about the problems since i got it cause been trying to get it right myself.Embarassed counld't get it fixed. Was thinking the liners were bent or pivot screw was or something. Maybe that still is the case. IDK. Glad and not glad to see others have had the same issue. Blade alinment is also bad. Since I'm the second owner i don't think they would do anything for me anyways. It's better now then when i first got it though. BTW charging someone $14 to fix a $120-$160 knife is not a modest charge. A $100 knife shouldn't be having any problems that's why we pay extra for the American made more expensive knives is because we want better quality then the overseas $10 knives. My $20 Utilitac has much better lockup than the Horseman. Has anybody else had problems with any other models? Wondering if it's just with this particular one.
 
I will not even discuss the spinewhack.
EmersonRep will help you.^
rolf
 
i have 3 CQC7Bs, a Mini Commander, an A100 and a Raven. The Raven developed some lock rock some years ago; it was repaired under life time warranty and
shipped back to me for abt 12 bucks at the time. Love the knife, love the cheap and outstanding service.
 
I never understood why people spine wack their knives. When would you ever do that? When using the knife PROPERLY you would be applying force against the blade edge which would never disengage the lock. Always cut AWAY from you. (Shouldn't have to say that but people say it because obviously people cut towards themselves) ALSO, the knives have a lifetime warranty, it stays with the knives regardless of how many owners it had. When you spine wack a brand new knife out of the box with an EARLY lock up then yeah, it has the potential to fold on you. You haven't broken in the knife yet. There are countless threads here that discuss it. Every warranty claim is a case by case basis. If the knife is several years old with lots of normal wear and tear then yes $15 is what we charge for shipping, processing the knife, and insurance. Unfortunately we don't dictate postage fees. If the knife was not centered then I would try and talk to the previous owner. It's possible he dissembled it and reassembled it incorrectly. Maybe he made some adjustments. You're the second owner and you want to blame an off centered blade on us? Break in your knives. That's what they need to perform at their best. The whole spine wack thing is ridiculous to me. You can spine wack most knives and they'll all fail. They're NOT prying tools. They're knives. They cut what needs cutting.
 
cevtv said:
Sounds to me like you never got the lock to wear in.
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Think so? Did the lock slip on yours before breaking them in. Like said I'm the second owner and blade has some descent scratches so would figure previous owner used a descent amount. I've only had it about two weeks and since lock slipping and other problems haven't used it much except just trying to figure out what the problem is. Cut some cardboard and stuff though. Never owned a new Emerson so don't know what to expect. Maybe will use it more and see what happens .Hoping your right. I've fired the blade out 1,000 times since i got it though if not more.
 
Ulf Krogstad said:
Think so? Did the lock slip on yours before breaking them in. Like said I'm the second owner and blade has some descent scratches so would figure previous owner used a descent amount. I've only had it about two weeks and since lock slipping and other problems haven't used it much except just trying to figure out what the problem is. Cut some cardboard and stuff though. Never owned a new Emerson so don't know what to expect. Maybe will use it more and see what happens .Hoping your right. I've fired the blade out 1,000 times since i got it though if not more.
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Could be that the previous owner messed with the spring tension on the liner. I dont know.
 
EmersonREP said:
I never understood why people spine wack their knives. When would you ever do that? When using the knife PROPERLY you would be applying force against the blade edge which would never disengage the lock. Always cut AWAY from you. (Shouldn't have to say that but people say it because obviously people cut towards themselves) ALSO, the knives have a lifetime warranty, it stays with the knives regardless of how many owners it had. When you spine wack a brand new knife out of the box with an EARLY lock up then yeah, it has the potential to fold on you. You haven't broken in the knife yet. There are countless threads here that discuss it. Every warranty claim is a case by case basis. If the knife is several years old with lots of normal wear and tear then yes $15 is what we charge for shipping, processing the knife, and insurance. Unfortunately we don't dictate postage fees. If the knife was not centered then I would try and talk to the previous owner. It's possible he dissembled it and reassembled it incorrectly. Maybe he made some adjustments. You're the second owner and you want to blame an off centered blade on us? Break in your knives. That's what they need to perform at their best. The whole spine wack thing is ridiculous to me. You can spine wack most knives and they'll all fail. They're NOT prying tools. They're knives. They cut what needs cutting.
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People want to test spine whacking because of the chance the knife will slip off of the object your cutting and hit another solid object on the back of the blade and cause the blade to fold on their fingers gripping the handle. Granted not much of a chance of that happening but does happen. I don't do spine whacking of any other knives cause all my other knives have perfect lock up,blade alignment,and most have absolute zero blade play. First time did a mild spine whack was yesterday and it was on my thigh cause at this point don't care this is a beater knife for me. All my other hard use knives could withstand extreme spine whacking and other abuse. Haven't tested it myself but have seen others do it with knives such as Benchmade 275, DPX HEST, Cold Steel Recon 1 and so on. That's why i wanted to try one" #1 hard use knife" they say. Didn't expect that but thought more than what it is. Only knife i have which has lock slippage is a Junglee Sahara Jr that i bought new for $16. My $15 Kershaws never had this problem either.$140 knife having this many problems is strange. I cant believe the seller sent it to me this way to was cause it was unsafe to use period. Great to know they have lifetime warrenty. That's great. If the knife was working properly would not be saying anything. Only reason i said anything was because two other owners of the knife said they had the same problem and that more than just coincidence. Shipping in a knife to get fixed after 7 years for $15 is very reasonable and applaude that. That's fantastic. I'm wasn't blaming Emerson right from the start though and was thinking it was the owner and wouldn't have said anything if two other owners of the same knife hadn't said they had the same problems with there new knives. I would not attempt to pry with this knife. Would with my Adamas or others though cause they could handle it. I've disassemble and reassembled the knife 3 times in differnet ways to try and correct the problems and though much better than recieved not perfect. Lock is working better,some side to side blade play(sometimes can't be stopped on some knives so don't blame anybody for that), and blade aligment is poor. Anyways will take your advice and use it more and see if anything changes. Thanks for the advice. Like the chisel grind.:thumbup:
 
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