My buddy at work just had his Chive blow an A/O spring (I think). Anyone have experience taking these apart and fixing them? How is Kershaw customer service for repairs or warranty issues? I brought my Benchmade torx driver set in today to see if I could help him get fixed. Any help would be appreciated. Thanks.
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Kershaw Chive fix
- Thread starter Billbo66
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- Dec 30, 2008
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Just go onto their site. I just ordered pivot bolt set, clip and screw set and the scale screws set. You could probably get a spring from them too. Customer service is top notch. Go to kershaw.com and go to contact us and tell em what you need. Include name and address also so you don't get an email back asking for it, it will speed up the process. To take it apart you remove the pivot bolt and the screws on that side. Make sure the blade is opened. Pack it with grease and reassemble. the grease helps cut down on the noise.
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If this is his only knife, now is the time to buy another one!
Kershaw will send you all the parts, and repair is simple. You'll need a Torx and bits sized 6 & 8. If you don't want to do this yourself, send it back. Turnaround is fast, free, and they will put the factory edge back on it.
1-800-325-2891, ext. 1158. Jennifer will answer, or leave her a call back number on her VM.
Kershaw will send you all the parts, and repair is simple. You'll need a Torx and bits sized 6 & 8. If you don't want to do this yourself, send it back. Turnaround is fast, free, and they will put the factory edge back on it.
1-800-325-2891, ext. 1158. Jennifer will answer, or leave her a call back number on her VM.
As others have said the Kershaw service is top notch. Every time I need parts I use this form; http://kershawknives.com/contactus.php?brand=kershaw
It usually takes a couple of days for them to reply and 7 to 10 days to send out the parts.
In the "subject" window click on "warranty service" and you will be good to go.
It usually takes a couple of days for them to reply and 7 to 10 days to send out the parts.
In the "subject" window click on "warranty service" and you will be good to go.
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- Jun 12, 2008
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- 4,542
Trust me chives have some kick to them when they open, it should be able to open up no problem on its own, if the torsion bar isn't broke.
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The grease is mainly to stop it from rattling around inside. All the sliding is done in a little slot on the liner in the handle. Theres a hole in the blade which it stays stationary in, and then the torsion bar slides up and down the liner. If you need any more help just PM me or something. I just recently did my blur and brothers scallion.
I recently had this problem, and rather than deal with the mail, I wrote to Kershaw -- they sent two replacement springs and their nifty torx tool. They also threw in an extra clip I had asked about. Great service.
Had a little difficulty getting the pivot screw to release, but found a good thread here with some tips. What worked for me was making a small shim of stacked paper, loosening the clip, sliding in the shim, and then tightening down the clip to put pressure against the back side of the pivot. After that, the pivot screw released fine.
Had a little difficulty getting the pivot screw to release, but found a good thread here with some tips. What worked for me was making a small shim of stacked paper, loosening the clip, sliding in the shim, and then tightening down the clip to put pressure against the back side of the pivot. After that, the pivot screw released fine.
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- Dec 30, 2008
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Oh yes, as smersh said, i forgot to mention that. Heres what you do if the pivot just rotates. Fold over a piece of scotch tape, like you're going to put a picture up on a wall, and then double that over. Put it ontop of the back of the pivot and then put the clip on and tighten it down. slowly turn the torx screw until it turns out. Don't bother to take the tape off until the knife is fully reassembled.
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- Dec 26, 2006
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That will work, but there's a quicker, easier way.
Fold a dish towel several times. Place it on a counter or table edge. Open the knife and press down like you're slicing into the towel. When you apply just enough force, the blade will torque against the pivot, and you can easily break the loc-tite and the pivot screw will release.