Kershaw Customer Service - Very Impressed

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Joined
Jul 25, 2015
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125
I sent in a Blur with a broken tip for blade replacement as well as an old manual open "beefy" knife called a Tension for sharpening. The Blur had sentimental value and engraving on the blade, but I had resigned myself to having to live with a new blade and getting it re-engraved.

Kershaw just called to tell me that the tip of the Blur can be reground to save the original blade! They also noticed a defect on the Tension and that they wanted to offer a voucher for credit towards a replacement. After reviewing their catalog, I decided on the Swerve as a good proxy for the Tension with the added benefits of a flipper and assisted opening.

Very impressed. Thanks Kershaw!
 
KAI USA is very good at that. It's why I buy their products, without hesitation.
 
Just got my knives back. Here is the Blur I sent in with the tip reshaped, I can hardly tell the difference. Also his new friend the Swerve. Total cost to me =$0 (except for shipping to them).

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