Kershaw Customer Service

[kindred_spirits]

I sent a Storm back to Kershaw this past Monday due to some up and down blade play. I received a replacement this morning! It locks up perfectly, and came razor sharp out of the box. Just wanted to give a big thumbs up for Kershaw and their customer service! Top notch!

 

[Esav Benyamin]

Good guys. This is the usual for them. The Storms are real nice knives, too

Normally, you would want to post this in the Good, the Bad, the Ugly.
(I'm sure it will get moved. )

 

[spyder10]

Ya, when I e-mailed them for a new torsion bar for my chive, I got it mailed to me with a wrench a couple days later for free, no questions asked. They have some of the best customer service of any knife brand.

 

[rosconey2]

sent a zdp mini cyclone in-they sent it back as was-so i sent a email saying i wasnt pleased-within 10 minutes Thomas w is calling me and apologizing ,and he had a replacement sent next day-they dropped the ball and still figured out how to score!

that shows alot about how to treat customers-more than a few companies could learn a thing or 2 about how to keep customers from kershaw-