Kinda not happy with a knife maker

Jonathan.nb

Jonathan.nb

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Sep 11, 2016
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Looking for advice. not a debate or way to stir up drama.
So I’ll give some details as to what went wrong and ask if I’m being unreasonable.

I don’t want to bad mouth a maker. their good guys. The service is not what I thought it would be.

Warencliff 20cv blade titanium handles. With leviathan finish. Steel lock bar insert. It’s a flipper. Knife cost me $690 with tax.

I’ve flipped the knife over and over. I honestly never thought to check for blade play when I got it. I just didn’t. Should have and always do now. Finish was the only disappointment. They offered to fix it and at some point I thought I would. I gave the knife a good hard flip with my finger one night and happen to check blade play afterwards. Damn there’s lock rock! You Can’t tell when you’re holding the knife in your palm tightly. While fully locked open putting no pressure on the lockbar. There’s some rock to this. Well damn. I took responsibility for it and said I flicked it to hard I guess. Now I really don’t believe it was my fault after seeing so many other knives on YouTube and the way flippers are. Maybe I’m wrong there.

Here’s my problem though. they offered it to be warranty and something they would fix. Also my leviathan finish practically came gray in most lighting. which sucked because there was a premium for that finish. Fix that too. Super!

Estimate given was 4-6 weeks. They had it on 08/04/17 It will be 11 weeks tomorrow. 3 weeks ago I asked the maker hows it looking buddy?

Quote “we’re still deep in another build and have to keep the lights on. Soon as we’re finished with the dealers orders and have a moment to breath we’ll work on your baby”.

Very nice to say but disappointing at the same time for the little guy that spent almost $700 for no bueno results.

Meanwhile emailing the person that handles emails has gone missing since 09/05/17 He last said that day he would go check with the guys.
I don’t mind having to wait. But I would like a conservative time frame so I’m not dissapointed and also don’t leave me hanging. If I was a dealer with a huge order I know my email would be responded to.
Am I Being to impatient?
I responded to maker to please just fix the lock rock when you can and don’t worry about the finish. 3 weeks after that. I emailed their person. No names sorry. I really hope it get a refinish now. Maybe longer time estimates would be a good idea as well. Still no response.
 
In my opinion, this guy NEVER expects repeat business. I'm w/Natique, he needs to take some customer service courses. I can't imagine there's that many guys wanting $700 flippers. But, that's just me.
Too rich for this hillbillies blood.
 
Kootaga13 said:
In my opinion, this guy NEVER expects repeat business. I'm w/Natique, he needs to take some customer service courses. I can't imagine there's that many guys wanting $700 flippers. But, that's just me.
Too rich for this hillbillies blood.
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I feel they do. Their knife value have gone to shit on secondary market so I would just think they would want to take better care of their customers. Little guy or dealer all the same
 
Strange- You're afraid asking for customer service will offend the maker. There's so many quality makers out there that there's no need to deal with the bad ones.
 
jalcon said:
Of course you're not being unreasonable. Whatever maker it is, is being ridiculous. You're quite the gentleman for not stating the maker, IMO.
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Thank you jalcon.
All I want is my knife fixed in the time frame they quoted me with no more run around or avoiding communication better put. If it takes longer to fix just let me know with a short email update. if they would’ve said from the get go six months I wouldn’t be asking others advice and not left disappointed. I don’t want to give them a bad name. The dealer order first comment bothered me the most.
 
braillediver said:
Strange- You're afraid asking for customer service will offend the maker. There's so many quality makers out there that there's no need to deal with the bad ones.
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I’m not worried one bit about offending them. I just wanted to know if I was being unreasonable in my expectations. First knife I’ve ever had to send in for warranty. I thought others might have had more experience doing so and if this is just to be expected from a lot of makers.
 
Jonathan.nb said:
Thank you jalcon.
All I want is my knife fixed in the time frame they quoted me with no more run around or avoiding communication better put. If it takes longer to fix just let me know with a short email update. if they would’ve said from the get go six months I wouldn’t be asking others advice and not left disappointed. I don’t want to give them a bad name. The dealer order first comment bothered me the most.
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Yes, that would bother me too. The maker needs to assess what needs to be done to service your knife and then set aside the time to do it for you. Even if that means working on it after hours a day or two.

Above all, COMMUNICATE with your customers!!:rolleyes:
 
I have learned a lesson from this maker and will not be back to buy more. They’ve moved on to doing only dragon themed knives anyways and not really my style anymore. None the less I’m glad all would agree the customer service is broken here with these guys.
 
The maker is simply focused on the new order and not your order. Sounds like the maker is having trouble meeting the time frame on the new order (dealer orders are usually larger and you have the repeat business aspect) and shelving the smaller stuff (like your knife). I also agree that the maker needs to fix this immediately. But frankly at this point, you really won't be happy overall even if they do it tomorrow. I don't think you are being unreasonable at all.
 
22-rimfire said:
The maker is simply focused on the new order and not your order. Sounds like the maker is having trouble meeting the time frame on the new order (dealer orders are usually larger and you have the repeat business aspect) and shelving the smaller stuff (like your knife). I also agree that the maker needs to fix this immediately. But frankly at this point, you really won't be happy overall even if they do it tomorrow. I don't think you are being unreasonable at all.
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Thank you.
 
See what happens. I’ll let you guys know and email them one last time to see what’s the hold up now and that I am not happy
 
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