Kizer Velox 2 problem

[stoneageman]

I recently purchased a Kizer Velox 2 and there are some major problems with this knife.
Upon receiving this knife, I find that there is vertical blade play, and I have found that the reason is because the tang is cut at a very dramatic angle, when you apply negative force on the blade, it causes it to push out the lock bar. This is a huge problem and I don't know if it is just my blade or it happens to others. So I tried to remove the screw and apply some loctite and tighten it back up. It isn't that terrible and probably a little tightening will help, but when I start to tighten it, the screws stripped out super fast. I emailed Kizer at service@kizercutlery.com and it has been 2 days and no reply. Has anyone contacted Kizer or know where should I send my knife to? It is really frustrating when a company doesn't reply at all.

 

[Daniel]

The Vanguard liner lock or the titanium frame lock?

I have the Vanguard and mine does not do this.

 

[stoneageman]

It's the titanium frame lock version.

 

[Daniel]

I have no suggestions for resolving your issue, sorry. I have yet to deal with their service, so I do not know how to get them to respond. I would like to know whether they get you taken care of, though.

I would send an email to every email address on their site and maybe someone will respond.

 

[stoneageman]

I'll keep it posted about their warranty. If they don't respond then their knife isn't really worth the price.

 

[shaztec]

gee doesn't sound good... hopefully kizer will look after you. let us know.

 

[SharpDressedKnives]

I had a very positive experience with their warranty service. Good communication and the service center happens to be in Southern CA, so shipping was only a couple of days.

 

[stoneageman]

How long did it take for them to contact you back? Cause the first email it's been 2 days already.

 

[stoneageman]

UPDATE: Wendy has responded to me to send them a video to check. I don't know any knife company that asks that but it was hard to film small movements along the lock bar. I just sent the video now awaiting feedback. I really hope they will actually try to resolve the issue.

 

[Hackenslash]

I have the titanium framelock Velox 2 and don't have any problems with lock up. I've had good experiences with Kizer service, so I'm sure they'll take care of you.

 

[stoneageman]

Second update: Wendy has been replying to be and provided a location in which I can send my knife to in California. It's too bad even though I live so close to that location I can't just go and drop it off lol. Great communication and fast response time after the initial email. She said it will take about 3-4 weeks to send me the replacement knife after they received it. I'll keep you guys posted about their warranty service after I send my knife in.