Hi guys,
Just wanted to share an experience with these folks.
I ordered a knife(a CRKT Mirage Titanium)the end of July. A day or so later, I was sent an e-mail stating that the knife was backordered and not due in until the beginning of September. I was given 2 options. 1)to keep the order in place and when the knives arrived I would be notified, my checking account would be debited, and the knife would ship. 2)cancel the order by e-mail. I chose to cancel the order by e-mail. About 3 weeks later, my checking account was debited for the amount of the knife. I sent an e-mail stating what happened and that my bank had levied a $25 fee because at the time of the debit entire funds were not available. The bank paid the request and charged it back to me. The last line of the e-mail was "please confirm this e-mail". The reason I didn't call is because knife.com doesn't have a toll free number and I didn't want to use my work phone as that's where I am during business hours. I got no reply. I called their long distance number. The "customer service" rep took my e-mail address and said someone would be contacting me. No reply again. I called again and was told the same thing. At this time I sent a second e-mail(this is 15 days after debiting my account). Still no reply. This time I called and got a phone number for the person who handles this stuff. I couldn't reach anyone at this number. I tried for three days. My roommate(who loaned me money to cover the "hole' in my bank account) asked if they could call since it was really their money we were trying to retrieve. They finally got someone. My roommate said the person was extremely rude and placed the blame entirely on me. Incidentally, I refused the knife upon arrival as I told Knife.com I would do. Anyway, what I was requesting was that not only did they refund my money, but also pay the $25 levied by my bank. Knife.com agreed to refund my money, but refused to pay the bank fees as they said they never got my cancellation e-mail.
Please feel free to comment as I don't know if I'm just overreacting, but their customer service seems a little lacking.
Bradd
Just wanted to share an experience with these folks.
I ordered a knife(a CRKT Mirage Titanium)the end of July. A day or so later, I was sent an e-mail stating that the knife was backordered and not due in until the beginning of September. I was given 2 options. 1)to keep the order in place and when the knives arrived I would be notified, my checking account would be debited, and the knife would ship. 2)cancel the order by e-mail. I chose to cancel the order by e-mail. About 3 weeks later, my checking account was debited for the amount of the knife. I sent an e-mail stating what happened and that my bank had levied a $25 fee because at the time of the debit entire funds were not available. The bank paid the request and charged it back to me. The last line of the e-mail was "please confirm this e-mail". The reason I didn't call is because knife.com doesn't have a toll free number and I didn't want to use my work phone as that's where I am during business hours. I got no reply. I called their long distance number. The "customer service" rep took my e-mail address and said someone would be contacting me. No reply again. I called again and was told the same thing. At this time I sent a second e-mail(this is 15 days after debiting my account). Still no reply. This time I called and got a phone number for the person who handles this stuff. I couldn't reach anyone at this number. I tried for three days. My roommate(who loaned me money to cover the "hole' in my bank account) asked if they could call since it was really their money we were trying to retrieve. They finally got someone. My roommate said the person was extremely rude and placed the blame entirely on me. Incidentally, I refused the knife upon arrival as I told Knife.com I would do. Anyway, what I was requesting was that not only did they refund my money, but also pay the $25 levied by my bank. Knife.com agreed to refund my money, but refused to pay the bank fees as they said they never got my cancellation e-mail.
Please feel free to comment as I don't know if I'm just overreacting, but their customer service seems a little lacking.
Bradd
