Knife Country USA --- 2 thumps down.

[leghog]

I ordered a Mora No 1 Classic with carbon blade and wood handle as a Christmas 2013 gift for someone. Knife arrived in time but was the wrong knife. What I received was a Craftline AllAround with stainless blade and black rubber handle with blue trim. :thumbdn: number 1.

Notified Knife Country USA with an explanation of my order number (which indicates the proper knife), the knife I ordered, and the incorrect knife I received. They were out of town for the holidays and would send the correct knife on 2 January 2014. Today, 11 January 2013, second was delivered. Again, the wrong knife. The same wrong knife -- a Craftline AllAround with stainless blade and black rubber handle with blue trim. :thumbdn: number 2. Had mistake number 2 never have happened, I'd have not posted this.

We all make mistakes, and mistake number one was easy to overlook even though I needed the knife I actually ordered as a Christmas gift. Mistake number 2, a simple repeat of mistake number 1, is totally unacceptable.

Today I emailed Knife Country USA explaining mistake number 2, that it was simply a repeat of mistake number 1, and that I would now just order the proper knife from another vendor. My planned Christmas gift, which was adjusted to be a late Christmas gift, will now just have to be a birthday gift now as the intended recipient's birthday is in early February and will be closer to the day I receive the proper knife than Christmas 2013 will be.

After mistake number 2,Knife Country USA won't be getting any more of my business. They sell nothing I can't get elsewhere and they can't assure me I'll even get what I order from them anyway.

 

[leghog]

Knife Country USA states the mistakes were due an Amazon listing. The Knife Country USA packing slips with the packages have the Item Number for the Craftline AllAround but the Item Description for the Classic Number 1. They listed it incorrectly on Amazon. Again, Knife Country USA sells nothing I can't get elsewhere.

 

[liamstrain]

Sounds like they have a bum inventory number in their system (plug in A request, out comes B product). I've received good shipments from them in the past, but that they didn't double check the second time around, is no good. Sorry about your experience.

 

[alex]

Just curious if you were charged for the 2nd knife also or did they just send it out without you having to send the first one back?

 

[Esav Benyamin]

I have noticed a couple of times when Amazon had the wrong description attached to a product listing. I notified them both times, noticed about a month later that one of them at least was still wrong.

 

[leghog]

Just curious if you were charged for the 2nd knife also or did they just send it out without you having to send the first one back?

I'll have to check my statement but doubt that's the case as the order number remained the same.

What get's me is that I told Knife Country USA what I ordered (Wood Classic #1) after mistake #1 and the email I response I received was that they'd get me the right knife when they returned from vacation. It wasn't as if they didn't know exactly which knife I was supposed to get when they sent the second knife. The second mistake is nothing more than poor customer care/service and poor quality control.