Ordered a SOG Crosscut Tini and SOG Crossgrip Tini on 7/03/00. I received a SOG Crossgrip Tini and an SOG Crossgrip (plain)on 7/08/00. I called them and an extremely rude person named Paddy or Patty told me to send it back. I sent it back via USPO with delivery confirmation, and they received it on 7/17/00 and responded on 7/20/00 with a quick apology to correct the order. On 7/24/00 I received another SOG Crossgrip Tini but not the correct item, a SOG Crosscut Tini. Sent e-mail regarding the error and am still waiting. I can't fault Knifecenter's prices but their accuracy and customer service leave much to be desired. I did search TGB&U about Knifecenter and found that everything said about them is true. Basically, good prices and selection but hit or miss service. For an order that started at the beginning of the month, I am still waiting for the correct item to be delivered. For the record a printed email was included when I returned my order with an explanation but I guess that they're too busy to be correct. Knifecenter, you are too hit n' miss for me. I hope you guys improve because with service like that you're not likely to get much repeat business.