- Joined
- Jan 29, 2014
- Messages
- 494
Hi All,
Last october, i purchased a web-based subscription to knives illustrated. That means they don't send me an actual magazine, they let me read it online or on
the PocketMags app. PocketMags is where my problem originates, i think. It also does not seem like knives illustrated has any control over pocketmags. When i activated my subscription, the most recent issue was made available to me. However, since the second issue onward, a notification email was sent to me saying the newest issue has been released. That issue would not show up on my app or my account, though.
I am on my 4th issue since i started. Everytime i get that notification email, i find out the issue has not been made available to my account. I email help@pocketmags.com and they reply with a pre-written template saying my purchase probably was not "added correctly". They suggest refreshing the app. It never works. This initiates an email response sequence lasting about 4 days, requiring me to send them copies of my receipt from 4 months ago, up until the point where they just manually add the issue to my account. This happens every month and i'm really frustrated. Just two days ago, i tried expediting the process by telling them my experience over the past few months and requesting that they just manually add the issue to my account. That email was promptly ignored. That's why i'm posting this: to let you know of my terrible experience with the online subscription of knives illustrated, care of pocketmags.com .
Please let me know if you have experienced this with pocketmags. I don't know what to do.
I know for sure that a functioning online subscription should not require a customer to contact customer service just to access his newest issue.
EDIT: It also is disappointing that im required to view the magazine on the app of on a browser. I like blade magazine more for their .PDF digital downloads on their subscriptions.
Last october, i purchased a web-based subscription to knives illustrated. That means they don't send me an actual magazine, they let me read it online or on
the PocketMags app. PocketMags is where my problem originates, i think. It also does not seem like knives illustrated has any control over pocketmags. When i activated my subscription, the most recent issue was made available to me. However, since the second issue onward, a notification email was sent to me saying the newest issue has been released. That issue would not show up on my app or my account, though.
I am on my 4th issue since i started. Everytime i get that notification email, i find out the issue has not been made available to my account. I email help@pocketmags.com and they reply with a pre-written template saying my purchase probably was not "added correctly". They suggest refreshing the app. It never works. This initiates an email response sequence lasting about 4 days, requiring me to send them copies of my receipt from 4 months ago, up until the point where they just manually add the issue to my account. This happens every month and i'm really frustrated. Just two days ago, i tried expediting the process by telling them my experience over the past few months and requesting that they just manually add the issue to my account. That email was promptly ignored. That's why i'm posting this: to let you know of my terrible experience with the online subscription of knives illustrated, care of pocketmags.com .
Please let me know if you have experienced this with pocketmags. I don't know what to do.
I know for sure that a functioning online subscription should not require a customer to contact customer service just to access his newest issue.
EDIT: It also is disappointing that im required to view the magazine on the app of on a browser. I like blade magazine more for their .PDF digital downloads on their subscriptions.
