- Joined
- Sep 5, 2013
- Messages
- 2,552
KnivesShipFree - A lot of times it's more about the PEOPLE than it is about the KNIVES.
Well, as cliche as it might sound. Being at a lost of words (or lack thereof) truly fits the bill this go around. It has been said time and time again about how wonderful, generous, kindhearted, and overall family oriented the knife, tool, and gear community can be. But never did I imagine what would come about after a mishap with one of my favorite providers.
Though, before we continue..... what makes them a favorite of mine isn't the knives, awesome shipping, courteous responses, or weekly newsletters. It's the CUSTOMER SERVICE. Yes, I said it..... nothing will win me over like a company who will stand behind their word and do whatever it is necessary (or beyond) to make sure their customers are taking care of before, during, and after a sale.
Now, back to this amazing story (that I was blessed to be a part of). Although, everything that needs to be said, can be seen in the photos attached to this post. I wanted to add a little more detail to clarify the situation.
Basically, last week was the incoming shipment of KnivesShipFree's Northwoods Michigan Jacks in the well anticipated and highly sought after Mammoth covers. So you could imagine the tension in the air, and hundreds (if not, thousands) of fingers hitting refresh buttons, and F5 keys. Well, I just so happen to be a part of that crowd and was as ready as anyone else was that day. Except there was one little problem. The knife that I had chosen, was also picked by another frantic purchasing knife enthusiast. So when BOTH of our purchases made it through checkout, guess who got a phone call and email from KSF about an error being made by their system. I'll give you a hint..... ME.
Oh, I'd be lying if I said I wasn't upset (my heart sank) from the voicemail left by the Tyler. But at the end of the day..... IT'S ONLY A KNIFE. And materialistic things as such, doesn't merit grounds to come out of character. Which for me..... is being a gentleman at ALL TIMES. So I politely emailed Tyler back..... thanking him for the update, cracking a couple of jokes, and offering some alternatives. To which he responded in his usual gracious manner..... thanking me for understanding, assuring me they'd do all they can to make things right, and again apologizing for the situation.
Now to some that may not be enough, but for me..... that's great customer service at its finest! And really don't know what else you could ask for. Not only did Tyler email me, call, and leave a voicemail. But the sneaky son of gun sent me a hand written letter reiterating everything he'd promised, with a BEAUTIFUL RED SAWCUT BONE - NORTHWOODS MICHIGAN JACK!!! Hold on, let me tell the misses to stop cutting those onions..... okay, I'm back, haha. Tyler if you're listening (or reading) this out there..... THANK YOU SO MUCH MY FRIEND!!!!! You and the number 2 on the blade say it's a factory second, but to me its a FIRST CLASS heirloom that will be a part of me and my family for many years to come.
Tyler, Derrick, Wendy, and the Entire KSF Staff..... THANK YOU ALL VERY MUCH!!! And know that all that you do is APPRECIATED!!!!!
-Dee
Well, as cliche as it might sound. Being at a lost of words (or lack thereof) truly fits the bill this go around. It has been said time and time again about how wonderful, generous, kindhearted, and overall family oriented the knife, tool, and gear community can be. But never did I imagine what would come about after a mishap with one of my favorite providers.
Though, before we continue..... what makes them a favorite of mine isn't the knives, awesome shipping, courteous responses, or weekly newsletters. It's the CUSTOMER SERVICE. Yes, I said it..... nothing will win me over like a company who will stand behind their word and do whatever it is necessary (or beyond) to make sure their customers are taking care of before, during, and after a sale.
Now, back to this amazing story (that I was blessed to be a part of). Although, everything that needs to be said, can be seen in the photos attached to this post. I wanted to add a little more detail to clarify the situation.
Basically, last week was the incoming shipment of KnivesShipFree's Northwoods Michigan Jacks in the well anticipated and highly sought after Mammoth covers. So you could imagine the tension in the air, and hundreds (if not, thousands) of fingers hitting refresh buttons, and F5 keys. Well, I just so happen to be a part of that crowd and was as ready as anyone else was that day. Except there was one little problem. The knife that I had chosen, was also picked by another frantic purchasing knife enthusiast. So when BOTH of our purchases made it through checkout, guess who got a phone call and email from KSF about an error being made by their system. I'll give you a hint..... ME.
Oh, I'd be lying if I said I wasn't upset (my heart sank) from the voicemail left by the Tyler. But at the end of the day..... IT'S ONLY A KNIFE. And materialistic things as such, doesn't merit grounds to come out of character. Which for me..... is being a gentleman at ALL TIMES. So I politely emailed Tyler back..... thanking him for the update, cracking a couple of jokes, and offering some alternatives. To which he responded in his usual gracious manner..... thanking me for understanding, assuring me they'd do all they can to make things right, and again apologizing for the situation.
Now to some that may not be enough, but for me..... that's great customer service at its finest! And really don't know what else you could ask for. Not only did Tyler email me, call, and leave a voicemail. But the sneaky son of gun sent me a hand written letter reiterating everything he'd promised, with a BEAUTIFUL RED SAWCUT BONE - NORTHWOODS MICHIGAN JACK!!! Hold on, let me tell the misses to stop cutting those onions..... okay, I'm back, haha. Tyler if you're listening (or reading) this out there..... THANK YOU SO MUCH MY FRIEND!!!!! You and the number 2 on the blade say it's a factory second, but to me its a FIRST CLASS heirloom that will be a part of me and my family for many years to come.
Tyler, Derrick, Wendy, and the Entire KSF Staff..... THANK YOU ALL VERY MUCH!!! And know that all that you do is APPRECIATED!!!!!
-Dee
