- Joined
- Jan 11, 2017
- Messages
- 45
Well, this was settled a lot faster than expected. For those who followed my previous ordeal, this thread is to clear up how the resolution unfolded. I originally intended to copy-paste my entire e-mail exchange with KSF here, to present things as honestly as possible, but due to some of the things that were written in our conversation, I was kindly asked to paraphrase for privacy's sake.
I'm not going to link to my previous two threads, and I ask you guys do the same. These can easily be searched if you don't know what the hell I'm talking about. No need in reviving them here.
So, for those who are up to speed: After Derrick Bohn first initiated contact with me on my Bark River GBU thread, I was immediately e-mailed by their Customer Service rep. There were no questions asked, no returns required; right away I was offered to select any other variant of the 20CV Mini-Canadian, regardless of price, to be shipped on the same day.
I explained to the rep that, while I appreciated the offer, I was very uncomfortable with receiving another knife from the brand in question. I felt any time I would use it, I would be reminded of negative events, both old and new. I said that, for principles' sake, all I should reasonably expect was some store credits amounting to the difference between the value of a 20CV and A2 knife. If that was not possible, I'd probably just organize some form of give-away.
Again, without discussing things any further, the CS rep replied and indicated the full value of the knife had been credited back to my KSF account.
So there you have it. If anyone had doubts about how Mr Bohn and KSF handle such issues, I hope my previous threads won't make you think twice about doing business with them. I can assure you they are some of the best people in the industry. It is my sincere belief that this whole mess was in large part the result of a lot of bad timing and bad luck.
For those of you wondering about BRKT, they never contacted me. That's all I'll say about them here. I don't enjoy conflict, whether I feel I'm in the right or in the wrong. There's really no winning in these disputes and it's not the kind of instance I'll be fondly remembering. So just like I asked that the BRKT thread not to be about KSF, I kindly ask that this KSF thread not turn into a BRKT discussion.
I should also mention, KSF has already cleaned up all the mislabeled products from their inventory. Since they did not ask me to return my knife, and since I feel no desire to keep it around, I decided that destroying it would be petty and chose to instead create some positivity out of this. So next time I'm out visiting an old friend in the countryside, I'll gift him the knife. Well, I won't gift it; I'll exchange it for a penny or a mango. I'm not exactly the superstitious kind, but it's been my experience that giving away knives can indeed cut friendships
I hope I did a good job of explaining everything and didn't skip any important details. And without going all "kumbaya" on you guys... I think the big take-away from this all is that we all make mistakes. I think everyone involved, myself included, is guilty of this to some extent. But what really matters is how you deal with these problems and what you can learn from them. I hope I can grow from this and better handle the situation next time. And I'm glad I was reminded that, even though business is all about money, it doesn't preclude certain people from showing both their integrity and empathy towards their customers.
I'll end this on a very pertinent quote from a chef I respect greatly:
"Not caring about making something delicious and just throwing it on the panits like a handjob without looking. If youre technically sound, if youre generous, if youre kind and you have empathy for the people you work with and cook for, it will go well."
I'm not going to link to my previous two threads, and I ask you guys do the same. These can easily be searched if you don't know what the hell I'm talking about. No need in reviving them here.
So, for those who are up to speed: After Derrick Bohn first initiated contact with me on my Bark River GBU thread, I was immediately e-mailed by their Customer Service rep. There were no questions asked, no returns required; right away I was offered to select any other variant of the 20CV Mini-Canadian, regardless of price, to be shipped on the same day.
I explained to the rep that, while I appreciated the offer, I was very uncomfortable with receiving another knife from the brand in question. I felt any time I would use it, I would be reminded of negative events, both old and new. I said that, for principles' sake, all I should reasonably expect was some store credits amounting to the difference between the value of a 20CV and A2 knife. If that was not possible, I'd probably just organize some form of give-away.
Again, without discussing things any further, the CS rep replied and indicated the full value of the knife had been credited back to my KSF account.
So there you have it. If anyone had doubts about how Mr Bohn and KSF handle such issues, I hope my previous threads won't make you think twice about doing business with them. I can assure you they are some of the best people in the industry. It is my sincere belief that this whole mess was in large part the result of a lot of bad timing and bad luck.
For those of you wondering about BRKT, they never contacted me. That's all I'll say about them here. I don't enjoy conflict, whether I feel I'm in the right or in the wrong. There's really no winning in these disputes and it's not the kind of instance I'll be fondly remembering. So just like I asked that the BRKT thread not to be about KSF, I kindly ask that this KSF thread not turn into a BRKT discussion.
I should also mention, KSF has already cleaned up all the mislabeled products from their inventory. Since they did not ask me to return my knife, and since I feel no desire to keep it around, I decided that destroying it would be petty and chose to instead create some positivity out of this. So next time I'm out visiting an old friend in the countryside, I'll gift him the knife. Well, I won't gift it; I'll exchange it for a penny or a mango. I'm not exactly the superstitious kind, but it's been my experience that giving away knives can indeed cut friendships
I hope I did a good job of explaining everything and didn't skip any important details. And without going all "kumbaya" on you guys... I think the big take-away from this all is that we all make mistakes. I think everyone involved, myself included, is guilty of this to some extent. But what really matters is how you deal with these problems and what you can learn from them. I hope I can grow from this and better handle the situation next time. And I'm glad I was reminded that, even though business is all about money, it doesn't preclude certain people from showing both their integrity and empathy towards their customers.
I'll end this on a very pertinent quote from a chef I respect greatly:
"Not caring about making something delicious and just throwing it on the panits like a handjob without looking. If youre technically sound, if youre generous, if youre kind and you have empathy for the people you work with and cook for, it will go well."
