****Koster Knives FAQ****

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Daniel Koster

www.kosterknives.com
Knifemaker / Craftsman / Service Provider
Joined
Oct 18, 2001
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20,978
**UPDATED 12/02/14**

Q. Do you take orders?
A. Staring Jan 1, 2015, I will no longer be taking orders. I have over 1,000 orders in the books now and while I am pretty quick at making knives, that's still over a year's work left to do. So, I will be spending 2015 doing some catch-up. After that, the ordering process will change to how I do my Bushcraft Folder (pre-order 20 at a time). All existing orders will be completed before the end of 2015.


Q. Where's the best place to get updates and see your work?
A. http://www.facebook.com/kosterknives and my website: http://kosterknives.com



Q. How can I place an order? (until Dec 31, 2014)
A. I have a new order form on my website: http://kosterknives.com/orders
If it's not available in that form, I'm not making it right now.



Q. "Hey Dan - how's my knife coming along?"
A. Read: http://www.bladeforums.com/forums/showthread.php/1095606-How-to-be-a-Great-Customer



Q. "But, but....Can you at least give me a timeframe on when my knife will be done?"
A. Read: http://www.bladeforums.com/forums/showthread.php/1095606-How-to-be-a-Great-Customer



Q. Do you require a deposit? How do I make a payment?
A. Starting Nov. 1, 2013 I started requiring a non-refundable materials deposit ($75) for all *new* custom orders. This is how the rest of the arts/crafts world operates...and now, that's how I will be operating. Payment options are at the bottom of my homepage: http://kosterknives.com/



Q. Do you take custom one-off orders? (ie. "make my design for me")
A. Nope. I would have to charge $300-600 per knife to break even doing things that way. However, I will gladly consider any one-off orders in quantities over 10.



Q. I'm in a real hurry....or have a birthday deadline....or need it by XX/XX/XXXX.........Can you RUSH my order?
A. Yes, I sure can. Add 25% extra to the total and I will put your order ahead of the 1000+ others waiting in line and RUSH it out the door.



Q. Do you work with any Dealers?
A. Yes. KnivesShipFree.com, SteelAddictionKnives.com, TripleAughtDesign.com, ArizonaCustomKnives.com, WorkingKnives.com, AdventuresInAirguns.com and a few other private International Dealers have (or have had) bulk sales from me. Go there first if you need a quick fix.



Q. What is your address?
A. Daniel Koster
1711 Beverly Ct
Bentonville, AR 72712



Q. How do you take payment?
A. In order of preference: Paypal, Credit Card, US Postal Money Order



Q. How much is shipping?
A. For most knives, shipping is $10. For larger knives, it is $15. I do combine for shipping whenever possible; each additional knife is $5.
International shipping is $25 for small knives, and $50 for most knives. $5 each additional.
Canada is US Express International = $45, $5 additional



Q. What do I do if I need a refund?
A. New policy = Deposits made for materials for new orders placed after Nov 1, 2013 are non-refundable. Any payment beyond the materials deposit will be happily refunded up until the knife is glued up. After glue-up, no payments will be refunded.



Q. Do you accept a transfer of orders?
A. Yes! I will transfer your order on one knife to another knife style. Email me with the necessary details.


Dan




Links to Current Production Runs:

Bushcraft = http://kosterknives.com/Bushcraft2012.htm
Bushcraft Folder = http://kosterknives.com/BushcraftFolder2014.htm
BushMaster = http://kosterknives.com/BushMaster.htm
EDC = http://kosterknives.com/EDC2011.htm
Nessmuk (3V only) = http://kosterknives.com/3VNessmuk.htm
MUCK = http://kosterknives.com/2011MUCK.htm
Monster Nessie = http://kosterknives.com/MonsterNessieOrders.htm
ShortNess = http://kosterknives.com/ShortNess.htm
WSS = http://kosterknives.com/WSS2014.htm


:thumbup:
 
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