Martin,
I'm not surprised that you've made the poor choice to make this matter public. So be it. You should at least tell the whole story. This was a custom order, not just a knife I made and you decided to buy. You sent me quite a few emails reminding me about your abnormally large hands and how you needed an oversized handle. That's exactly what you got. As I told you, I have average sized hands, and did the best I could to estimate how large the handle should be. Apparently I missed the mark. I have offered twice now to rework the handle to your liking. You haven't responded to either of those offers. With the oversized handle, I can't expect to re-sell the knife easily. That's why I did not offer you a refund, as I would have on any other knife. The points about the blemish, and the sheath, well those weren't mentioned when you first got the knife, I'd have to take a look.
I guess the good news is that you HAVE made me re-consider my business practices. In making your knife, I commented several times about what a pain in the ass you seemed to be. I guess I'll trust my instincts more in the future.
The offer on reworking the handle will stand.
*Edited to add that when I got the knife finished, on time, Martin had insufficient PayPal funds to pay for it. That in addition to his barrage of emails, which now include very rude emails, are why I said he's a pain in my ass.
Ryan