I've got a very positive report about my order, which fell through some electronic cracks and which apparently never made it into the buyitonline system. For some reason when I hit the submit button, I did not get a confirmation of any kind and my order from Outdoor World didn't make it into their system (no email confirmation).
Well, after a couple of emails (and 2 weeks later) - Julie Fox, Customer Service Representative, has now belatedly placed my order for the $6.48 Leatherman Micra. That's why I'm posting here. I can't help but report this good news. This is one very nice young lady who has gone out of her way to be helpful. I am very hopeful now that my Micra is on its way.
I guess I'd better post this in the good, bad and ugly forum too.