Just a thought are you leaving the knives in while warming up?
Or do you have a knife rack in place?
3600 Watts, it’s a larger 36” deep 5.5” wide and 4.5 in tall chamber..
So that's just over 0.5 cu ft. At 3600 Watts that's just under 7000 watts per cu ft. Mine is 8000 watts per cu ft so your quite close and still on the high side I believe. Dan Comeau's site DIY Knifemaker has a heat treat oven build page and he lists a bunch of ovens and their wattage per cu ft. 5000 is the average.
I'm no expert but you could try a couple things:
1. Once it reaches temp and is there fore a while are you able to place your hand on the outside of it? If not, it would appear to be bleeding a lot of heat. And infra red thermometer may help to find hot spots.
2. Do you have anything acting as a heat sink inside of it while warming up? IE, a bunch of blades, blade rack or fire brick? I do notice mine takes much longer to heat up with blades in it. Maybe I'll time mine to see exactly how long it takes. I could be underestimating the time to heat up. I have heard of ovens taking this long to heat up.
3. It appears your coils are working, and if your not bleeding heat and don't have a large heat sink, I would guess its the controller setup. I know very little about these but in my research about these, is that with the wrong settings, it'll take forever to reach temperature as it doesn't want to overshoot so it slows down too much near the desired temperature. It could be a setting issue. Does it have an autotune setting?
4. At 3600 Watt I'm assuming its 240 volts. Have you checked the fuses? You may have 2 fuses (one for each hot lead). If one is burnt out, your coils may only be running on 120v.
If it's getting up to Temp and holding steady I wouldn't think twice about using it. Just work on some blanks or tidy up the shop while it's heating up. Or better yet, turn it on and then wrap your blades in foil.