Recommendation? Less than desirable customer support today

JJ_Colt45 said:
I really wasn't trying to be rude at all. If you're breaking bits trying to remove a screw in a knife handle it's most likely a bad bit.
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I usually recommend Chapman bits, which come differentially hardened depending on fastener specs.
They're precision fit but the idea is that the bit will strip before it strips/destroys the fastener.
 
Sal Glesser said:
Hi Warhound,

I spoke with Charlynn, after you spoke with her. Apparently she said she would hep you out with the screws, but it is our policy not to replace scales, especially on Exclusives, where we don't keep extra scales. I think the mark of the clip will be long gone in use.

Sorry we couldn't serve your request for a scale, but it is beyond what we do.

sal
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I appreciate the response Sal, this is the first of many Spydercos Ive owned that I have had a concern with at all, (besides my Maxamet PM2 blade fracturing after my negligence) I love the knife of course, I just havent seen the clip imprint into the G10 before or so much threadlock be used on T6 screws and I own 12 various Spyderco models. I have since ordered aftermarket scales and a matching screw set for the knife, I honestly havent checked back on this post until today so I do apologize for my delayed response. You should make the Tanto blade a full production knife, it makes the knife so much better in my opinion. Thank you for all you do sir!
 
I had a regular PM2 that when I switched the clip an imprint was left where clip was originally installed by the knife maker. I also agree the tanto should be a permanent option, or even better yet, but a tanto on the military 2!
 
sgt1372 said:
True but is it really "necessary?" FWIW, I think not.
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Not necessary to hold the knife in place, but for me I like to know it is in the same position when I reach for it. I have carried tip up only, and find it the fastest/smoothest draw to open for me (as others who only carry tip down likely do for themselves). I doubt you swapped out different retention style holsters for the same reason- repetition with familiarity.
 
stillshot2 said:
I don't understand why this knife doesn't come tip up from the factory, I'd say the majority of people do not carry tip down. Afaik all Seki models come tip up?
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Have you ever reached your hand into your pocket and sliced open a finger on a tip up knife? It only takes one time to change your carry method. Some designs have minimal blade closed retention and little if any self-close bias. A good backlock is a great tip up knife candidate, other designs maybe not so much. Even if a tip down knife comes slightly open in pocket, there is little chance of injury.

Grizz
 
gdwtvb said:
Have you ever reached your hand into your pocket and sliced open a finger on a tip up knife? It only takes one time to change your carry method. Some designs have minimal blade closed retention and little if any self-close bias. A good backlock is a great tip up knife candidate, other designs maybe not so much. Even if a tip down knife comes slightly open in pocket, there is little chance of injury.
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I've carried deassisted folding knives with no issue that basically had no detent since the knife relies on the spring to keep it closed. I keep the knife pushed back against the seam of the pocket and as long as the clip isn't weak the knife always stays closed. Tip down actually scares me more, if it were to pop open there's nothing to push it back and it could possibly stab straight into your thigh? Or worse even stab your man parts? I did carry a first gen military for a while kinda got over the fear a bit since it's detent was very strong but now my main knives are tip up lockbacks or the Manix 2 which is also a decently strong detent.
 
Sal Glesser said:
Hi Warhound,

Welcome to our forum and sorry for your disappointment. Also sorry that your first post had to be a complaint.

I would suggest that you contact customer service again, ask for Charlynn. I'll alert her to your issue.

sal
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Nice!
 
Pocket clip leaving a mark is pretty much inevitable with textured scales. You want the clip screwed down tight so it doesn't come loose with normal use, and unfortunately that's the cost. I have three PM2s and all three had a mark. My "user" Maxamet one I switched to tip up right out the box, and after a couple of months of use the texture on the scales evened out, as Sal noted, and you can't notice it unless you're looking for it. My first PM2 I carried in the stock configuration for over a year and it was slightly loose so the mark there is much more noticeable.

I'm glad they sorted your other issue. Enjoy the knife and don't worry too much about cosmetic issues, it's a tool after all.
 
gdwtvb said:
Have you ever reached your hand into your pocket and sliced open a finger on a tip up knife? It only takes one time to change your carry method. Some designs have minimal blade closed retention and little if any self-close bias. A good backlock is a great tip up knife candidate, other designs maybe not so much. Even if a tip down knife comes slightly open in pocket, there is little chance of injury.

Grizz
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I had a tip down knife open in my pocket before, let me tell you getting stabbed in the thigh is not so much fun. That changed me to a tip up believer. With tip up, I put my hand in front of the knife and slide back until I grip the knife. No stabby the fingers that way.
 
Danke42 said:
With tip up you can run the knife right against the edge of your pocket for belt and suspenders keeping things shut. With tip down not so much.
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That's odd. I only have one pair of pants with no back pockets, and I don't wear them any more. I carry my Military tip down in the front corner of my back pocket for that same effect.
 
yablanowitz said:
That's odd. I only have one pair of pants with no back pockets, and I don't wear them any more. I carry my Military tip down in the front corner of my back pocket for that same effect.
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Last time I had a Military in my pocket I bent the clip out to 3:00 so no more.
 
EngrSorenson said:
no, of course it's not necessary, but if they build in the functionality, the function should work.

I'm always glad to see Sal answer the mail personally on these things.
that's service.
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Its service to respond personally to say "no"?
 
crk1984 said:
Its service to respond personally to say "no"?
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Any time the man in charge takes time out of his day to deal with something personally, it's service.
People in charge typically hire people to deal with these issues, and leave it to those people.
The answer might not always be what people want, and that might be for a whole host of reasons, but you got it straight from the horses mouth.
 
Yes. Believe it or not, you are not their only customer. It is even possible that the rest of the world doesn't exist solely to serve your whims. Personally, I think Spyderco would be better off without you for a customer, and strongly suggest you grow up.
 
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