I have been using a specific online blade retailer for several years. Last month I had a frustrating interaction with their customer service and now will be shopping else where. My account was compromised. i.e. they logged into my account and ordered a couple knives with the credit card that was stored. I caught it and canceled the order the same day, they froze my account, told me I needed tot create a new account with a new email. So I am going to make a brand new email to keep track of? I will also add that when I canceled the order had not shipped, and they still changed me. I had to go back to my credit card company. I was told that even if the order never left the shelf I have to take it up with my card holder.
All to be said I might be being a little picky, and I get some of it, but regardless I am jumping ship. What online dealer do folks feel has good customer service, gets exclusives, and has reasonable prices? I am thinking of going with SMKW.
All to be said I might be being a little picky, and I get some of it, but regardless I am jumping ship. What online dealer do folks feel has good customer service, gets exclusives, and has reasonable prices? I am thinking of going with SMKW.
