- Joined
- Nov 20, 2016
- Messages
- 564
M&D Tactical, LLC
Springfield, MO
Dealt with: Sean Dalton (owner)
It's a small shop, owned/operated by a couple guys, they do in-store & online business but shipping and all that is apparently done by them. So, they know what's coming/going when orders are placed, can handle it personally.
I will try to keep it as brief as I possibly can, but the pertinent facts are unfortunately numerous & necessary.
Recently purchased an XM-18 3.5" Slicer. It was supposed to be stonewashed with a black G10 scale and a blue anodized lock. Both the photo and the typed description, as well as product title, confirmed it as Stonewash, blue ano, Black G10 Slicer.
Ordered and paid via Credit card on Monday 12/12. Received Friday 12/16. The knife they sent was the wrong finish. I received a Working Finish Slicer with blue ano/black G10 instead of stonewash.
Talked to the owner right away at 9AM that day (Fri 12/16) right after opening it. I told him what it was and that I would love to exchange it for the proper one. When I ordered on 12/12, his site listed 2 stonewashed Slicers - the blue ano stonewash and a plain non-ano stonewash. I specifically told him I would take either one, whichever one was in stock. Just in case the blue sold out. I told him I just need a stonewash slicer, ano is not important.
He apologized, etc...said he was out of town but would be in the shop the next day (Sat. 12/17) and would contact me regarding what he had & if I could exchange for the correct one.
He asked for photos of the knife, insisting that he was "pretty sure" he sent the correct knife. I sent him pictures, as per his request. I got the feeling it was a stall tactic and that he had no clue what the finishes were, or that there were even different ones.
Come Saturday, nothing. I had to prod him twice. I sent the photos promptly at 5A and he did not reply until after 6P - again said "out of town, not back til Sunday" now. He promised to be back in the shop Sunday 12/18, promised to contact me right away that day. At that point, I even gave him my cell phone #, house #, e-mail address...told him call if it's easier/faster.
Needless to say, he never bothered to contact me. I waited all day Sunday to give him his time, and he didn't even have the courtesy to tell me that he didn't make it to the shop yet or any excuse. Just said nothing at all instead.
Come Monday, 12/19 (this is now 1 week since I ordered and paid for it), still nothing as of 9A. Radio silence since his one terse reply around 6:30P on Sat 12/17. I get on BF and I see in the "Hinderer Action" thread that someone posted a photo from M&D's website of the exact Slicer I bought & paid for a week ago, and said they purchased it Sat. 12/17.
I immediately contacted the owner Sean - 9:30A Monday 12/19 - I said I never heard back Sunday as promised, told Sean I saw the BF post, and I said I would assume he isn't shipping until he verifies and takes care of me first?
Again, the useless apology and promise to take care of me first, but no action whatsoever. This was at 9:30A.
He disappeared for the rest of the day Monday. I only heard back from him 9:30A Tuesday morning 12/20 because I e-mailed him Monday night 11:51P to say I was done with him, wanted to return the knife immediately, refund my money ASAP.
Long story short, not only did he jerk me around all weekend from 9A Friday thru 9A Tuesday, but somehow made it to his shop Sat 12/17 to ship out my Slicer to someone else (remember he said "out of town" til Sunday)...even though he knew about my problem 36 hours prior to this new order on Sat night...Even though I already bought and paid for it 6 days before this new customer even looked at the site...he still sold it out from under me.
Furthermore, he actually had the nerve to tell me to shell out more of my money to ship it back to him for return and that he would "refund the shipping" separately. At that point I was done being diplomatic. I told him send me a pre-paid shipping label via PDF and I will do it that way. I told him I was disgusted.
After I outed him about the BF post (which he obviously never expected me to find out about), it was only then that he finally admitted he shipped my knife to the other person Sat 12/17 and that he had been trying to contact The Ranch to get a new one for me. (Yeah, the Ranch...at Christmastime, having an extra to just send out to him. Right.) So the entire weekend was a stall tactic just as I gathered. Who knows if he was ever really out of town to begin with.
He then actually had the nerve to literally blame it on Rick Hinderer and the Ranch for "not being timely" in their response.
Overall it was an awful experience and I would absolutely NEVER shop here nor ever recommend it to anyone. The owner lied all weekend, jerked me around, and did not really give a damn what he did as long as he got his money.
He tried to make a double sale by selling my knife out from under me and then getting another one from Hinderer under the table so he could keep my money also. But I caught him so he had to come clean...only after four days of repeated lies and with much prodding.
Even so, his responses were always expertly timed at late hours, 8P or later, so that there was no hope of getting anything done until the next business day and thus stalling/wasting another 24 hours.
Mind you, I was extremely diplomatic the entire time, even though I was fuming inside by Sunday. What's worse, is that I told him this was a Christmas gift when I initially e-mailed him Fri 12/16 to tell him it was the wrong knife. He knew that and still did all this lying and jerking around.
Horrible communication, totally full of it, watch out.
If you guys have had good experiences here, then good for you - you were lucky.
Just know that this is how they act when there's an issue....an issue that is THEIR mistake, no less.
It's amazing a business owner can behave in this manner when he was the one that made the $400 mistake.
He sure took my money quickly but when it came time to communicate and make good, forget it.
I have saved every piece of transaction and communication starting with the original order and invoicing on 12/12 in case the refund becomes another drama. He supposedly put the refund thru on Tuesday morning after I told him how disgusted I am, so I am waiting to hear it from Amex.
I give everyone the benefit of the doubt, everyone gets one honest mistake. To me, it was a simple mix up and could have been a simple exchange and "thank you". I don't mind honest mistakes, I care more how the seller makes good on his mistake. It was not a huge deal to me until he made it one. I was very polite, very gracious about it the entire time...and I got jerked for it.
Thanks for reading. Sorry for the long post but I felt these details all needed to be included so that the entire situation was presented.
Springfield, MO
Dealt with: Sean Dalton (owner)
It's a small shop, owned/operated by a couple guys, they do in-store & online business but shipping and all that is apparently done by them. So, they know what's coming/going when orders are placed, can handle it personally.
I will try to keep it as brief as I possibly can, but the pertinent facts are unfortunately numerous & necessary.
Recently purchased an XM-18 3.5" Slicer. It was supposed to be stonewashed with a black G10 scale and a blue anodized lock. Both the photo and the typed description, as well as product title, confirmed it as Stonewash, blue ano, Black G10 Slicer.
Ordered and paid via Credit card on Monday 12/12. Received Friday 12/16. The knife they sent was the wrong finish. I received a Working Finish Slicer with blue ano/black G10 instead of stonewash.
Talked to the owner right away at 9AM that day (Fri 12/16) right after opening it. I told him what it was and that I would love to exchange it for the proper one. When I ordered on 12/12, his site listed 2 stonewashed Slicers - the blue ano stonewash and a plain non-ano stonewash. I specifically told him I would take either one, whichever one was in stock. Just in case the blue sold out. I told him I just need a stonewash slicer, ano is not important.
He apologized, etc...said he was out of town but would be in the shop the next day (Sat. 12/17) and would contact me regarding what he had & if I could exchange for the correct one.
He asked for photos of the knife, insisting that he was "pretty sure" he sent the correct knife. I sent him pictures, as per his request. I got the feeling it was a stall tactic and that he had no clue what the finishes were, or that there were even different ones.
Come Saturday, nothing. I had to prod him twice. I sent the photos promptly at 5A and he did not reply until after 6P - again said "out of town, not back til Sunday" now. He promised to be back in the shop Sunday 12/18, promised to contact me right away that day. At that point, I even gave him my cell phone #, house #, e-mail address...told him call if it's easier/faster.
Needless to say, he never bothered to contact me. I waited all day Sunday to give him his time, and he didn't even have the courtesy to tell me that he didn't make it to the shop yet or any excuse. Just said nothing at all instead.
Come Monday, 12/19 (this is now 1 week since I ordered and paid for it), still nothing as of 9A. Radio silence since his one terse reply around 6:30P on Sat 12/17. I get on BF and I see in the "Hinderer Action" thread that someone posted a photo from M&D's website of the exact Slicer I bought & paid for a week ago, and said they purchased it Sat. 12/17.
I immediately contacted the owner Sean - 9:30A Monday 12/19 - I said I never heard back Sunday as promised, told Sean I saw the BF post, and I said I would assume he isn't shipping until he verifies and takes care of me first?
Again, the useless apology and promise to take care of me first, but no action whatsoever. This was at 9:30A.
He disappeared for the rest of the day Monday. I only heard back from him 9:30A Tuesday morning 12/20 because I e-mailed him Monday night 11:51P to say I was done with him, wanted to return the knife immediately, refund my money ASAP.
Long story short, not only did he jerk me around all weekend from 9A Friday thru 9A Tuesday, but somehow made it to his shop Sat 12/17 to ship out my Slicer to someone else (remember he said "out of town" til Sunday)...even though he knew about my problem 36 hours prior to this new order on Sat night...Even though I already bought and paid for it 6 days before this new customer even looked at the site...he still sold it out from under me.
Furthermore, he actually had the nerve to tell me to shell out more of my money to ship it back to him for return and that he would "refund the shipping" separately. At that point I was done being diplomatic. I told him send me a pre-paid shipping label via PDF and I will do it that way. I told him I was disgusted.
After I outed him about the BF post (which he obviously never expected me to find out about), it was only then that he finally admitted he shipped my knife to the other person Sat 12/17 and that he had been trying to contact The Ranch to get a new one for me. (Yeah, the Ranch...at Christmastime, having an extra to just send out to him. Right.) So the entire weekend was a stall tactic just as I gathered. Who knows if he was ever really out of town to begin with.
He then actually had the nerve to literally blame it on Rick Hinderer and the Ranch for "not being timely" in their response.
Overall it was an awful experience and I would absolutely NEVER shop here nor ever recommend it to anyone. The owner lied all weekend, jerked me around, and did not really give a damn what he did as long as he got his money.
He tried to make a double sale by selling my knife out from under me and then getting another one from Hinderer under the table so he could keep my money also. But I caught him so he had to come clean...only after four days of repeated lies and with much prodding.
Even so, his responses were always expertly timed at late hours, 8P or later, so that there was no hope of getting anything done until the next business day and thus stalling/wasting another 24 hours.
Mind you, I was extremely diplomatic the entire time, even though I was fuming inside by Sunday. What's worse, is that I told him this was a Christmas gift when I initially e-mailed him Fri 12/16 to tell him it was the wrong knife. He knew that and still did all this lying and jerking around.
Horrible communication, totally full of it, watch out.
If you guys have had good experiences here, then good for you - you were lucky.
Just know that this is how they act when there's an issue....an issue that is THEIR mistake, no less.
It's amazing a business owner can behave in this manner when he was the one that made the $400 mistake.
He sure took my money quickly but when it came time to communicate and make good, forget it.
I have saved every piece of transaction and communication starting with the original order and invoicing on 12/12 in case the refund becomes another drama. He supposedly put the refund thru on Tuesday morning after I told him how disgusted I am, so I am waiting to hear it from Amex.
I give everyone the benefit of the doubt, everyone gets one honest mistake. To me, it was a simple mix up and could have been a simple exchange and "thank you". I don't mind honest mistakes, I care more how the seller makes good on his mistake. It was not a huge deal to me until he made it one. I was very polite, very gracious about it the entire time...and I got jerked for it.
Thanks for reading. Sorry for the long post but I felt these details all needed to be included so that the entire situation was presented.
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