I got a like-new knife of Kevin's, the little Mongoose model, in a trade from a BF forumite. A nice spearpoint concealment size knife, made from his claimed indistructable special tempered O-1 steel. I was using it to cut down a piece of pine from a desk and hit a brad I didn't see in it, and it put a distinct chip in the edge. Not gigantic, but about the size of lower case letter "c" in 9 point type. That really surprised and upset me, because I've read all the "Kevin hit the anvil in his shop with a MD knife and a piece of the anvil flew off" type of claims made on his forums. So I sent it to him (Express mail, received the next day)with a short note of explanation, plus a request to redo the edge to eliminate the chip. 3 weeks go by, no word. I email, no reply. Finally, I call him and ask about the knife. "Soon" is the jist of the reply. Another two weeks go by, I call again. It takes a while, but I finally get through, and he basically says he doesn't think the damage is covered and want payment for the fix "when" he gets around to it! This goes back and forth, and finally I just ask for it back as is. Which is what he did. Now, maybe I shouldn't have expected him to back up his work since he's already shown himself, on his own forums, to be a liar when it comes to his so-called military background (This is where first he stated he was a "professional soldier for six years", then admitted it was a "typo" and was really only two years, then admitted he was a trainer for a civilian supplier of weapons systems who only "trained" real soldiers. All that was either before or after he was a boy genius recruited by the CIA. No, I'm not making this up ~ you can find it over there still!). I expect any custom knifemaker to stand behind their knives, and to refuse to regrind a chip out of a knife when your whole sales pitch is the super dooper strength of those knives, to me, is reprehensible. I will never buy another Mad Dog knife, both because the performance claims are bull, and because he didn't stand up for them when shown to be bull. Caveat Emptor!
-
All For Sale threads must have a pic showing the knife being sold with written date listed, your username & Bladeforums or BFC to prevent photo harvesting from elsewhere - scammers hate this one trick! The rules for The Exchange can be found here. Please read and follow them. Stop using Paypal Friends & Family and follow our best practices to prevent getting ripped off or having a bad deal.
-
The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
Mad Dog Refuses Warranty Repair!
- Thread starter jbravo
- Start date
Not to take up for this Mad Dog Person--I think he should have re-sharpened the knife but........
Why didn't you just re-sharpen it Yourself
You did the Damage on the Edge and all You need is to re-sharpen the knife.
It does seem very odd that this person had the knife and did not just re-sharpen it before sending it back to you but I still can't understand what you sent it back to him for ?
Jim
Why didn't you just re-sharpen it Yourself
You did the Damage on the Edge and all You need is to re-sharpen the knife.
It does seem very odd that this person had the knife and did not just re-sharpen it before sending it back to you but I still can't understand what you sent it back to him for ?
Jim
Well, a 9 pt lower case "c" is actually a fairly big chip and I would expect the maker to fix that. That chip would be much larger than the sharpened edge bevel. But being that it is MD, I am not surprised. This is an old story and a little searching in the archives would have told you that, along with Cliffs test of two Tusks. Also, the edge chip is not surprising either, especially if your blade is Hard Chromed like all his other knives are. Considering how much MD's go for it is sad that he doesn't honor damage.
- Joined
- May 7, 2006
- Messages
- 3,338
I think the idea is when a maker claims his knife is from matter so dense it escaped from a blackhole and it can knock chunks off a anvil its reasonable to hold them to it.
Any maker so short sighted as to be unwilling to grind a quick edge on a customers knife that asks for it for ANY reason is not going to get my cash.
- Joined
- Dec 15, 2004
- Messages
- 1,204
then if he wont fix it dont buy from him any more for the price we pay for knives if they wont stand buy their product then i hope they go out of buisness exspecialy if they make certain claims then back off like a bunch of snakeoil salesman.
I guess for me, the issue is still twofold.
The maker had the knife right there.
He could have taken 5 minutes and resharpened the knife.
The Customer still had little need to even send it in.
He hit a nail. He could have spent a little time and resharpened the knife himself.
The maker was very foolish not to resharpen it while it was in his shop but the customer really didn't even have to send it in.
The whole thing seems odd to me.
Jim
The maker had the knife right there.
He could have taken 5 minutes and resharpened the knife.
The Customer still had little need to even send it in.
He hit a nail. He could have spent a little time and resharpened the knife himself.
The maker was very foolish not to resharpen it while it was in his shop but the customer really didn't even have to send it in.
The whole thing seems odd to me.
Jim
buy busse! or swamprat! i just sent in a camp tramp that had been used quite a bit. the tip looked like it had been chipped then reprofiled and the blade had too many scratches to count. i knew it was in this condition when i bought it, but really wanted a tan handled ct.
so i send it in after emailing first. it took about three months, i had indicated time was not a factor when it was sent. i got a bead blast finish, tip reprofiling, resharpening, and penetrator tip added..........at no cost no questions asked!!!!
so i send it in after emailing first. it took about three months, i had indicated time was not a factor when it was sent. i got a bead blast finish, tip reprofiling, resharpening, and penetrator tip added..........at no cost no questions asked!!!!
- Joined
- May 9, 2000
- Messages
- 29,205
That's what you expect from Busse. What happened to jbravo is what I would expect from Mad Dog McClung. Have heard about this kind of thing from Mad Dog many times in the past, so it didn't surprise me at all. Pretty pathetic though.
Guys, I call bullsh1t on this mess.
Lemme see if I get this right - you picked up a knife second hand, took a chunk out of the edge and sent it to the maker to see about re-profiling/ re-creating an edge without a chunk of steel missing. You removed a chunk of metal approximately what, about a quarter of an inch? eighth of an inch? in diameter from the edge and sent it to him, based on a conversation or email you had with him.
You wanted him to drop what he's doing and resharpen the knife for you. Fine. He told you he'd get to it when he could. I've no idea what experience you have with guys who build one at a time. I've a bit. A month is usually a couple months, and so on. See, unlike Busse, the single-operator shop has one guy doing all the work, not a crew. No dis against Busse or Strider or any of the production crews out there at all, but if you send a knife into a sole operator, you're on his or her time clock, not yours.
I'll go on record that Cliff can break an anvil and so could I if I wanted to. It makes neither of us a good judge of a knife to do so. His decision to break a TUSK, demand a new one and set about destroying the replacement is pretty well known, and I figured that given the flap about Lynn Thompson and the Strider rip-off, it was only a matter of time before an Anti-Mad-Dog thread was created. So it's been said, I've addressed it and now we can get to the crux of the matter.
By his own admission, jbravo acquired the knife on the secondary market. I doubt it's foolish for any maker to continue on the activity which pays their rent, buys their breakfast, etc, when they could instead be doing secondhand market repairs which contribute nothing to their bottom line. IN this case, the maker has a backlog of four or five years, so if he's not jumping to the sharpening job, so be it. If this is a simple resharpening job, as held out, then I doubt pretty frankly it's one of those "catastrophic" event failures. ANY knife will dink of you chop a nail with it, particularly if you torque the edge when you hit the nail. Whatever - I've beaten on my knives, dinked them, and fixed them. If I have to send them back, I send them back and expect they'll come back, well, "soon."
Bag it - send me a pic or post it here. I'll personally take care of getting it fixed for you. If you like, I'll give you an Apex job, at which I am particularly pleased of what i can accomplish (I made a TOPS blade shave, wonders never cease) or I'll have him do it for me. PM me and we'll set it up if you like. And I'll get it done without any charge to you except you getting it to me. Work for you?
Lemme see if I get this right - you picked up a knife second hand, took a chunk out of the edge and sent it to the maker to see about re-profiling/ re-creating an edge without a chunk of steel missing. You removed a chunk of metal approximately what, about a quarter of an inch? eighth of an inch? in diameter from the edge and sent it to him, based on a conversation or email you had with him.
You wanted him to drop what he's doing and resharpen the knife for you. Fine. He told you he'd get to it when he could. I've no idea what experience you have with guys who build one at a time. I've a bit. A month is usually a couple months, and so on. See, unlike Busse, the single-operator shop has one guy doing all the work, not a crew. No dis against Busse or Strider or any of the production crews out there at all, but if you send a knife into a sole operator, you're on his or her time clock, not yours.
I'll go on record that Cliff can break an anvil and so could I if I wanted to. It makes neither of us a good judge of a knife to do so. His decision to break a TUSK, demand a new one and set about destroying the replacement is pretty well known, and I figured that given the flap about Lynn Thompson and the Strider rip-off, it was only a matter of time before an Anti-Mad-Dog thread was created. So it's been said, I've addressed it and now we can get to the crux of the matter.
By his own admission, jbravo acquired the knife on the secondary market. I doubt it's foolish for any maker to continue on the activity which pays their rent, buys their breakfast, etc, when they could instead be doing secondhand market repairs which contribute nothing to their bottom line. IN this case, the maker has a backlog of four or five years, so if he's not jumping to the sharpening job, so be it. If this is a simple resharpening job, as held out, then I doubt pretty frankly it's one of those "catastrophic" event failures. ANY knife will dink of you chop a nail with it, particularly if you torque the edge when you hit the nail. Whatever - I've beaten on my knives, dinked them, and fixed them. If I have to send them back, I send them back and expect they'll come back, well, "soon."
Bag it - send me a pic or post it here. I'll personally take care of getting it fixed for you. If you like, I'll give you an Apex job, at which I am particularly pleased of what i can accomplish (I made a TOPS blade shave, wonders never cease) or I'll have him do it for me. PM me and we'll set it up if you like. And I'll get it done without any charge to you except you getting it to me. Work for you?
- Joined
- May 9, 2000
- Messages
- 29,205
The makers I know will gladly touch up a blade bought secondhand, and unless it is something serious they will do it for free. It may take a little time, but it is well worth it just for the public relations benefits.
- Joined
- May 18, 2005
- Messages
- 23,073
-customer service is customer service. So what if it takes a little time away from earning money? What good is a knife that has poor Customer service support? Who wants to buy from a maker like that?
Just because someone could do it themselves, doesn't mean they want to, and maybe they do not have the skill or the equipment. Maybe they do not want to risk screwing up an expensive knife. If Mad Dog doesn't want to be repairing chipped blades, maybe he should make them less brittle?
Just because someone could do it themselves, doesn't mean they want to, and maybe they do not have the skill or the equipment. Maybe they do not want to risk screwing up an expensive knife. If Mad Dog doesn't want to be repairing chipped blades, maybe he should make them less brittle?
i agree with rat, i had a similar situation with a pat crawford perfigo and i sent the knife to pat, he redid the edge, and had it back to me within a week, charge $20 (including UPS next day).
IIRC i have stated before i wouldnt have anything made by maddoggy.
hell, pat makes a better knife anyway.
IIRC i have stated before i wouldnt have anything made by maddoggy.
hell, pat makes a better knife anyway.
- Joined
- Nov 22, 2001
- Messages
- 1,106
I am so sorry to hear about this. This tells you that some knifemakers forget what bring them their $$. I admire for your courage to post because I poste d hear about 2 yrs ago in regards to a very popluar vendor doing me wrong and I got ridiculed but they were wrong and I stuck to my guns and it all worked out. I hope this situations works out for you.
- Joined
- Dec 15, 2004
- Messages
- 1,204
you got it bud if it was me and i was the maker i would doit just because word of mouth spreads i have sent knives back to benchmade and they sent it back no questions asked i even lost screws form the clip called them they sent replacements free of charge now thats customer service.
BS IS right, So sorry to hear this sir, when one spends that kind of hard earned $$$ on a knife I feel alittle more Maker support is called for BUT again I expected Nothing diff. when I saw the Rabid Dog (MD) name, quite the shame indeed. Parker almost every knife I own bought second hand ,the maker would be proud to touch up, just to insure the Future potential customer base, and to keep the pride in his workmanship UP to speck, very reasonable expectations wouldnt you think
, IF not , its truly time to rethink whom makes your knives , YOU KNOW Im a BIG supporter of the "DOGS" BUT ONLY the ones that will stand behind me as well:thumbdn: 
ON the upside I happen to know for fact Parker is talented on the stone, a quick trip to him will have it razor sharp and reprofiled likety split:thumbup: Based on what has transpired above Unfort. Unlike the manufacturer. IMHO. I hope all works out sir.LD/RUSS
This is pretty dumb on MD's part. It can't take very long to fix and just send back. Nobody's too busy for a little "customer service"!
I know Jbravo and I know that he's a gentleman in all his dealings. This sours me on ever wanting a MD, again.
Win
I know Jbravo and I know that he's a gentleman in all his dealings. This sours me on ever wanting a MD, again.
Win