I don't expect perfection when I'm buying knives from manufacturers, they aren't custom knives and aren't going to be custom quality. In my opinion it's the small flaws and imperfections that are easily fixed by the owner that makes the knife more "yours" so to speak. I will say that GEC's quality is head and shoulders over the competition and you can't beat their quality-price ratio. On the other hand, if I would have sent it to them I have no doubt it would have been taken care of.
They are a relatively small company though, and don't have a specific repair department. They fit in repairs between producing new knives, so the wait can be longer. Not that I would have minded, but if it's something small that I can fix quickly and enjoy now, then why not? I never intended to send the knife back, but I haven't done very many operations myself, thus this thread being created to ask what the best approach is. If there's problems down the road, I know they'll be covered under the warranty. No need to stir the pot, everything is good now and I'm very happy with the knife...