Just a note from the moderator - You do not have the membership status to discuss selling knives and customers. I am going to leave this discussion going, but refrain from posting about or mentioning sales and customers in the future.
The advice from everyone is good. Because this topic is relevant for other makers to read and make comments about, I am leaving it open.
I’m the OP. I’m not understanding your issue with my post. My question was regarding other maker’s policy on guarantees. I’m having trouble understanding why I couldn’t discuss this.