Makora and MT CS

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Gambit126

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Jan 10, 2003
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Well, I recently bought my MT Makora, rec'vd it in the mail 2nd day and ended up sending it back to MT the following morning. Apparrently, one of the screws was loose and caused the blade to disengage. Thought about sending it back to the shipper (1SKS), sent an email and have yet to receive a response back. Isn't it amazing how when you buy things on the internet that you get an IMMEDIATE response, but when you have a question, problem or complaint there seems to be a delay or in my case no response?

Now I consider myself a BIG MT Fan, but after hearing about gibsonb's MT Exodus and his great customer service at MT, I have a better story. Sent mine out to MT Next Day Air almost three weeks ago. Since then I have called five times (was told that I would get return phone calls on two occasions) and still haven't seen it. You would think that after spending over $400 dollars for a blade, sending the thing next day air, calling and obtaining the RA Number, following up regularly and being a qualified buyer; that I would get a relatively rapid return. Is a new knife out of the question???? What is the recourse?
 
Hey Gambit,
Most things you buy from the net are on an automated basis, meaning that you click "add to cart" and "checkout" and everything is processed without human intervention. Things are boxed up by the folks at 1sks, but the guy boxing has very little to do with your previous actions.

Replying to an email takes time. Do you think that 1sks (or any other web vendor) might have more than a few emails to answer? I was away for 6 days at a conference and when I came back had over 2200 emails waiting for me- they took a week to sort and answer- and NEK is tiny compared to 1sks. Perhaps a bit more patience is in order? Or a phone call? The number is very prominent on the webpage (1.502.671.5510 for CS)- but I bet you could even get routed if you called the (shhhh!) toll-free number (but I didn't say that).

This is normally something that should be in the Good/Bad/Ugly forum and is usually reserved for long-standing problems, not a few days of unanswered emails. Something to think about.

As for MT's CS- that's always been spotty (moreso of late), so it's not too suprising. Sady to say.

Originally posted by rigger
i never have any good stories from 1sks. thats the problem.
Click to expand...

Rigger- it's not clear what you mean. Have you bought from 1sks and had a bad experience or have you just not read any/enough "good" reviews/stories of 1sks? Or is 1sks a bad storyteller? Please clarify if you could. Thanks.
 
We get so many emails it's impossible to answer them all and still get orders out the door. If there is ever a problem with any order, we always are happy to talk with you on our toll free number and try to get it resolved. As stated on the website, email is the *slowest* method of getting ahold of us - and since there is zero accountability with it, we encourage our customers to call with any questions or problems.

With regards to Microtech warranty issues, we are limited in what we can do. Microtech has a very strict warranty policy where all returns must be made with a Microtech RMA - we cannot fix the knives ourselves. Since we don't sell used knives, each knife is presumed to be fully functional and in factory perfect condition when it ships out the door. Nobody's perfect though, so mistakes do happen and we're happy to do all we can to resolve them.

I'm sorry your knife came with a warranty issue, please give us a call ASAP so it can be resolved.
 
Tim,
Sorry for the upset and wrong posting site. I just read all of the similar stories in the Auto Forum and thought I would contribute. Honest mistake. I am fully aware of the automated email process. Note: this is three weeks old. Kind of amazing that I posted this email and in less than one hour got a response.....


Spark,
I realize that you may get lots of emails and thank you for the response and offer. I have been a rather regular customer of yours and have always been pleased with the response. The blade is in the hands of MT that the process is in their hands now.

On a side note, the email was not meant to disrespect web vendors, knifemakers or anyone for that matter. I was contributing (venting) to the forum.

:)
 
i never have any good stories from 1sks. thats the problem.
Click to expand...

Maybe that's because people only tend to complain when there's a problem.

I've made many purchases for 1sks and all have been handled flawlessly, even some complex ones involving special serial numbers etc.

I rate 1sks A+
 
I have to admit that I had excellent help from 1SKS also, although I used to drive there and do it face to face. I believe they have moved though. I guess I live in an excellent location, Florida, which makes visits easier.
 
Gambit,
The main thrust of my post was that even if you did feel unjustly treated, the GBU forum is the place for sales issues/problems and attaboys. Discussion of MT's CS/QC is what most other folks have taken to task and that's ok in the general forum.

As for the reason you got a quick reply- I asked Spark to answer the post. We moderators have our ways. :D
 
Originally posted by Spark
I'm sorry your knife came with a warranty issue, please give us a call ASAP so it can be resolved.
Click to expand...

What more can you ask for. I prefer deal with dealers that I can pick up the phone and talk to and get results and friendly knowledgeable service.
 
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