Mark of MJ&S Knives - Bad

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Let me describe what happened:

On July 9 I placed an order for a couple knives and accessory via the MJ&S website.

July 17, my credit card was charged.

Early August I began contacting Mark via email to find out what had happened to my order as it had not yet arrived.

August 15th, I received an email from Mark indicating he wasn't sure what happened and would be resending my order.

Possibly coincidentally, the day before would have been the last day I could have disputed the charge for this order with my credit card company. In retrospect I should have disputed this transaction before this date, but given MJ&S Knives reputation for being a good dealer, and the fact that a number of fellow Canadians had spoken well of MJ&S Knives, decided to let things ride. Around this time and influencing my decision also, was mention of this being a difficult time personally for Mark.

September 4, still no order and I sent an email to Mark indicating that I had still not received anything and would be setting September 11 as the date by which I would be winding up this situation.

September 11 - My order had not shown up.

I have attempted to email Mark without success at various email addresses associated with him and MJ&S Knives. I have only received the one reply in August from him.

Telephoning MJ&S Knives at the 1-800-434-5073 resulted in a notification that this number was no longer in service.

Telephoning the Information line for MJ&S Knives at 1-740-474-6512 resulted in a good phone line , but no one picking up the phone at the other end or even an answering machine.

At this point, I am giving up on MJ&S Knives as a good dealer. I believe that I have given Mark and MJ&S Knives considerable benefit of doubt and time to make good on this transaction. Certainly, Mark and MJ&S Knives may have had numerous good transactions with BladeForum members in the past, but the cliche that a dealer is only as good as his/her last transaction would seem to be apt in this situation.

My recommendation at this time is to stay away from dealing with Mark of MJ&S Knives as this deal was no joy for me(my first sour dealing on BladeForums)

If Mark would care to comment, I invite him to do so. I believe I have been more than reasonable and patient under the circumstances.

Harry
 
Harry,
You are not alone. There are way too many of us that have not received our orders from Mark.
frown.gif


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Brian
AKTI# A000991
 
Brian,

Let's hope that Mark is able to do the right thing and make our transactions good as it looks for the most part that we will have to depend on him to do this.

Harry
 
Man, this is not good at all...I dunno what's going on. I still personally believe (firmly,) that Mark is a great guy. I hope he fixes things around here soon. Especially for you guys, who've been waiting for a while now. Mark hasn't really said what's going on up there...but it must be pretty bad for this to happen. I still can't believe it. Mark...what's up buddy? This ain't like you...
frown.gif


-AR
 
Fool me Once shame on you.

Fool me twice shame on me.

I won't risk another order with him ever again. Sorry Mark, this sounds like nothing short of theivery. When you owe a product to your customer and don't come through you might as well steal the shirt off his back.

------------------
EXCUSE ME WHILE I WHIP THIS OUT.
**Blazing Saddles**
 
Mark has been one of two dealers I checked with first when looking to make a new knife purchase. I have always had excellent service and communication with MJ&S, but reading posts in the two threads, I will look elsewhere until some of these issues are resolved. I hope Mark comes through and we see a return to the positive comments that he has always received until recently.

[This message has been edited by Aries59 (edited 09-14-2000).]
 
BTW, for what it's worth, Mark has $200 of mine...that's how sure I am that he will make good on all this. (Though my word really doesn't mean much here.) I just thought I'd let it be known.

-AR
 
I deleted this post and emailed Harikari a copy of it with suggestions for editing to abide by the rules.

It wasn't any worse than his previous posts, but we've had enough of this. I'm making an exception for the special "Pure Entertainment" thread I started for him, but except for that special thread the normal rules about personal attacks apply.

-Cougar Allen :{)


[This message has been edited by Cougar Allen (edited 09-15-2000).]
 
Harikari......isn't that a Verb?

G2
 
ROFLMAO!!! YOu're a riot Haricari...now get back in the "Pure Entertainment" thread...where you belong.

-AR

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Jackyl/Harikari, I wish the two of you lived near each other so you could duke it out and get it over with.

Whether or not Mark is a nice guy at this point is irrelevant. I understand he's having problems, and sympathize, but there has to come a time where he must realize that for whatever reason, he is unable to honor his transactions. At this point he must either:

1. temporarily close shop, credit everyone who is waiting for an order, work out his issues, and then return.

2. realize that he is neglecting his business and work on fixing things double quick.

If you cannot realistically do number 2, then the only honorable thing is to do number one. Yea, it sucks, but so does life. When he comes back, I'm sure people would start buying from him again.

Doing number one is the hardest option, because you're admitting you can't handle the stress for the time being, but I see it as a far more honorable option that trying to do number two and digging yourself deeper.

I have bought from Mark in the past, and I believe him to be a wonderful person to deal with. It bothers me to see people walk away from him with a bitter taste in their mouth. But it bothers me even more when I know that there is something he could do about it.

Everyone thought Drew/Corduroy was a great guy... until he fell off the face of the Earth. Remember that mess?

If you had an accountant who screwed up your taxes, but was a "nice guy" would you continue to take your 1040 to him?

There are plenty of dealers out there who are:
A. nice guys who get the job done.
B. jerks who get the job done.
C. jerks who don't get the job done.
D. nice guys who don't/can't get the job done.

Sometimes a dealer turns from A into D... Which is when you have to separate your "friendship" with that dealer, and move on. I'm afraid that time is rapidly approaching for a lot of Mark's clientele.

I really wish Mark all the best, and hope he turns things around. But if he can't, then I'm going to have to continue to wish him the best, but work with someone else.

Tom

 
I'm not going to comment on the situation with Mark. Just want to point out that all the credit card companies I've dealt with over the years allow 60 days from the date of the credit card statement (your bill, not the vendor's charge to your card) to contest any charges on that bill. Call the 800 number on your credit card, and then follow up with a letter.

------------------
Dave

Let no one ever from henceforth say one word in any way countenancing war. It is dangerous even to speak of how here and there the individual may gain some hardship of soul by it. For war is hell, and those who institute it are criminals. Siegfried Loraine Sassoon
 
Dave, unfortunately it is 30 days up here according to my credit card company from the date of the statement. So I am out of luck unless Mark reads this and does the right thing.

Oh well, chalk this one up to experience.

Harry
 
Good news for a change!

I received an email this morning from Mark indicating that he has been busy the last couple weeks with a move and during that time has not had internet access.

Further to my order, the second replacement order hadn't been sent due to one knife missing out of this so once this is available. This may yet wind up as a good transaction, albeit delayed.

I will report once this transaction is complete, one way or the other.

Harry
 
Like others, I've finally heard from Mark, and due to his inability to post and e-mail, he asked me to post this message in his behalf.

>>>>
MJ&S knives has went through some major changes in the past 2 weeks. most of
which is for the best others turned out to be much much worse. we bought a
new location which gave us the ability to hire more staff and speed up
delivery time by a couple days. in recent past we have gotten swamped to the
point that we were taking up to 3 days to get instock orders out the door
and for the ones that were backordered even longer. now by doing this i have
exspanded the inventory as far as we could at this time this again is
better for the consumer. heres where things started to get ruff. our lease
was up at the old place and the closeing pushed us into a postion of haveing
to move with in a few days. when we got here and got things semi set up we
found out that it would be up to 2 weeks just for 1 phone line much less the
6 that normally use here. we placed everything on high priority however we
are still waiting.
many of you are saying we go use another computer do this do that( im sure
you are) we theres more to it then that. for starters the amount of email
that comes through these doors in astranomical so it would literlly flood a
friends/or coworkers machine. the other problem many of you want credits and
so forth cause of backorder problems this again cannot be done as of today
cause no phone to transfer the funds through. then last but not least where
are located ups didnt care to pick up here. we had to fight with them just
to get one stop where we normally get 2 pick ups perday. the ups route
should be in place starting today. and many of you wanting to know where
your knife/knives are at ,well email me it may be leaveing today and i will
have tracking numbers for you as well. but back to the phone it is said they
will have it done shortly and we will be back too a normal day to day
routine except much faster this time.
thanks to all. and please dont feel we are avoiding you we just cant get to
you cause of internet access at this time.

 

bfett,

Like others, I've finally heard from Mark, and due to his inability to post and e-mail, he asked me to post this message in his behalf.
Click to expand...

He can send you messages but he can't post them himself?

Ya, right............I'll take your word on that one buddy.
 
I don't suppose there's any point in trying to explain to Harikari why you can send email on someone else's computer but would not necessarily be able to log on here and post ... let's just let that one pass....

-Cougar :{)
 
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