Matter Of Honor ll

narruc1

narruc1

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I was going to reply to George's post, but I wanted to get some of your opinions on the stuation that I just had, and I couldn't if I just replied... I had sold a knife to a person through an auction,it was a D/A auto, for conversations sake. Now, before I send any knife out that I have sold, I Check it over, clean it, and this knife worked perfectly when I put it into the box for shipping. The person that received it, E-mailed me a couple of days later, and said the the knife did not work after a hour out of the box. Now I was taken back by this, but in my disbelief I told him that I would stand by my product, and send him out another knife, and he was to send me back the broken one. As I calmed down, and thought about this for a while, and talked to a few people about it, I e-mailed him back and said that I was sorry that I could not take back the knife under these circumstances. Those circumstances were that he tried to fix the knife himself, he said, and took it apart. In doin so he broke the knife more. My seconed offer was for him to send me the knife, and that I would forward it to the maker for repairs, and that he would incur some charges for the repair. Well, he called me on the telephone, and before long the conversation quickly broke into a shouting match... which was very unprofessional on both our parts. I e-mailed him today, and told him to keep good faith, that I would pay for the repairs. End of story!
Was I wrong in the way I handled it? I gave him the benifit of the doubt, that the knife was broken right out of the box, but when he said that he took it apart, and it broke more... That I could not see! Please let me have it if you think that I'm wrong! Things like this bother me, and I eather need an approval rating, or a tounge lashing. Thanks All!
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BC...Semper Fi

[This message has been edited by narruc1 (edited 04-09-2000).]
 
He should NEVER have taken that knife apart;
most people know better.
I would not have refunded his money or given a replacement.
You should send it back for him, but HE should pay the repair.
I also think you should wait until you got the first one back so you can inspect it before deciding on shipping a replacement.


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RICK - Left Handers Unite
 
Bob, is it?
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I think the guy should pay for the repairs, after all, he took it apart.

You can help him by sending it to the proper person for repair, but he should be responsible for his actions, IMHO.

Take care,
Dan
 
Thanks guys... that makes me feel a little better. I appreciate it!
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BC...Semper Fi
 
Sounds like you did the right thing. And we can all understand how tempers can flare over the phone, but you were man enough to make ammends. I agree with the others that he shouldnt have taken it apart.
Just my .02

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Dave (Phil.4:13)

Recent Interview with God

Questioner: God, how could you let those events take place in Columbine High School?
God: You must be confused-I am not allowed in schools!
 
Ditto on everyone else's opinion. If the knife broke "after" an hour, then it was in good working order when he received. Who knows what happened in that hour. If it was a quality knife (which from your tastes I'm sure it was!) then the manufacturer should cover any problems with quality, materials, or craftsmanship. BUT if the guy took it apart, he took matters into his own hands (so to speak) and therefore the responsibility lies on him.

If I buy a brand new Corvette, then take the engine apart because something seems wrong, do you think GM should replace? Unlikely
smile.gif
!

Brandon

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"You should never never doubt what nobody is sure about..."
 
Your responses are appreciated... Thanks All!
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BC...For those who fought for it, Freedom has a flavor the protected will never know... Semper Fi
 
There are two separate issues here: first, it didn't break until an hour after it arrived. Although we usually say the seller only guarantees it to be in working order on arrival and doesn't guarantee it to last any specific time ... I think most of us expect a knife to last more than an hour ... I think the seller is doing the right thing by taking responsibility for it even though it arrived in apparently good condition.

Second, the buyer says he took it apart trying to fix it and it broke worse. If he damaged it in that effort to repair it he's responsible for the damage he caused. Even though he said it broke worse I think it's likely he didn't damage it -- it may have been in such a state that breathing on it would cause it to break worse, or he might not have known how to put it back together right but not have damaged it at all. In any case he's only responsible for damage he caused -- if, for instance, the spring was broken and then when he took it apart he buggered a screw he's responsible for the screw, but his taking it apart doesn't absolve the seller of responsibility for the broken spring.

When you look at the knife you might find it looks like it was taken apart with a hammer and chisel and pliers and it's been hammered and chiseled and pliered into a barely recognizable assortment of scrap metal pieces ... and looks like it broke in the first place because he spent the hour throwing it at a concrete wall, chopping up steel pipe and hammering nails with the side of the handle. This is an auto not a combat knife, after all, and if it bears any resemblance to that description I don't think any reasonable person would criticize you for refusing to replace it (as long as you didn't advertise the knife as being able to do all those things, which of course you didn't).

I think it more likely the buyer didn't do anything abusive to it and probably didn't damage it when he took it apart either, but you'll have a better idea what the problem is when you see the knife. I suspect it was either about to break when you inspected it even though it was working perfectly and looked fine -- that can happen -- or it was damaged in shipping ... it's amazing what both UPS and the USPS can do to shipments that you wouldn't think anybody could damage if they tried.

Why not ask the buyer what the box looked like on arrival? I get the impression he's not going to shade the truth; he told you it broke worse when he took it apart, after all. If the box looked like the post office guys spent their lunch break kicking it around the back room playing soccer that'll be a clue.

-Cougar :{)
 
Bob,
Sounds like you went the distance plus! I would have offered to have it fixed, if the knife broke after an hour. But when the bloke took the damn thing apart, the ball is in his court for the repairs...

Be safe!
Fish
 
In my opinion, you went the extra mile. But, that's what is to be expected of a Marine! Honor and commitment. OOORAH! Semper Fi!

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Danbo, soul brother of Rambo
 
Danny's right in that you're really doing the guy a favor by sending the knife back to the manufacturer for warranty repair or whatnot.

Most, if not all, warrantys are non-transferable. Meaning that once you sold it to him, it became his knife and even if he were to sell it BACK to you, the knife would be considered "transfered" and not be covered under the warranty.

And again, most, if not all, warrantys are voided upon dissasembly of the knife.

You really are doing the guy a favor. I guess this goes to show that some guys will go the extra mile to save face
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.

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You could put nacho cheese sauce on it...
 
Thanks All I feel a lot better... I apreciate all the feedback.
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BC...For those who fought for it, Freedom has a flavor the protected will never know... Semper Fi
 
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