Let me begin by apologizing if I'm posting this in the wrong section. Moderators, please redirect if that is the case. Anyway, I recently received my first Medford knife, a Praetorian, and I can't put it down. That's not the point of my story though. Within the pelican case that comes with the knife, is a business card, similar to a Chris Reeves birth certificate, with Greg Medfords cell number. Thinking it was a gimmick, as I often do, I text the number saying what a badass knife it was and how happy I was with it. Within three minutes, I receive a phone call from Greg with his daughter in the car, while out for a Sunday stroll. I was shocked at how cool and "regular" a guy he was. We spoke for several minutes after that.
Love his knives or hate them, their customer is service is nothing short of amazing. We text back and forth until close to midnight as he helped me order my next purchase. It's not often that a company goes out of their way to ensure that a customer is 100% happy, but these guys do!! I had to share this because I've never had an experience like this with any company.
Love his knives or hate them, their customer is service is nothing short of amazing. We text back and forth until close to midnight as he helped me order my next purchase. It's not often that a company goes out of their way to ensure that a customer is 100% happy, but these guys do!! I had to share this because I've never had an experience like this with any company.