UPDATE: I just received an email informing me that they are ready to ship my knife back to me. I think an seven week wait is no problem at all especially as they serviced my knife for free. Communication was excellent throughout. While Microtech might be slower than other companies at getting repairs done, their customer service has been very good.
I have heard a lot of conflicting reports about Microtech's customer service. It just so happened that I had to send in a Mini Matrix for service. I emailed Microtech using the online form and got a response within the hour. Laurel Scafidi at Microtech was very helpful and prompt with responses. I sent the knife to them and they confirmed that they received it the day after, fine by me. In the email they say they cannot estimate repair times but I asked Ms. Scafidi if I would have my knife by June 2015. She said it's extremely likely, but not impossible for them to still have it by that date...
. So far I am very pleased with their prompt communication. Honestly everything considered I would be happy to get my knife back by January.
I have heard a lot of conflicting reports about Microtech's customer service. It just so happened that I had to send in a Mini Matrix for service. I emailed Microtech using the online form and got a response within the hour. Laurel Scafidi at Microtech was very helpful and prompt with responses. I sent the knife to them and they confirmed that they received it the day after, fine by me. In the email they say they cannot estimate repair times but I asked Ms. Scafidi if I would have my knife by June 2015. She said it's extremely likely, but not impossible for them to still have it by that date...
. So far I am very pleased with their prompt communication. Honestly everything considered I would be happy to get my knife back by January.
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