Microtech Customer Service

knife2Agunfight

knife2Agunfight

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I bought a Microtech Select Fire from someone off of the exchange here, and when I received it there was some bad side-to-side blade play (which I was told about before I bought it, but it was a good price that I couldn't pass up). I couldn't fix it with the pivot tool so I decided I wanted to send it in.

I read Microtech's warranty TOS, and it specifically says that it only covers the original owner of the knife. Which I clearly wasn't and I told them that, and they didn't care. I sent the knife in to Microtech, after I sent my Southard to Spyderco and my SNG to Strider, and I got it back before the other two knives. They fixed the problem with no questions asked, they kept in contact with me, sharpened my knife, made the knife super smooth, gave me a new box, a new sheath, new washers, and lubed the blade and pivot up. This knife is amazing now and I love it.

Microtech's warranty service is amazing and very fast. I got my knife back in 16 days exactly from the day I shipped it out, and Spyderco has taken about 34 days and counting for my Southard. I did not expect this from Microtech; I'm very happy with them.
 
That was pretty quick for sure. I sent the same blade in and it was about a month.. But they did everything you said for me as well and I notice a few other post that say the same. So I think there CS team has stepped it up from what they used to be known for. Good for us all.
 
I hope they improved their customer service, I sent one in a while back and was not happy. I said I would not buy another until I saw the mini matrix, and had to have one.
Thanks
Calemerson
 
They should do all that for the $15 service charge. If they only charged $5 then it would be impressive.
 
They just fixed my Delta Socom under warranty (I'm not the original owner) and I wasn't charged anything...what's this $15 you speak of? More often than not warranty covers repairs and return shipping.
 
1SHOT1KILL said:
They just fixed my Delta Socom under warranty (I'm not the original owner) and I wasn't charged anything...what's this $15 you speak of? More often than not warranty covers repairs and return shipping.
Click to expand...

Here's what I got in the email from Microtech:

Enclose a brief letter to the repair department as to the service you are requesting as well as the address where the product will be returned once the service is completed.

A check or money order in the amount of $15, made payable to Microtech Knives, must be included for return shipping and handling only. Please make sure your RA# is on this document as well. Should the repair department find the warranty has been voided in any manner, see limited warranty information which accompanied your knife at the time of purchase, a fee for the repairs will be presented for your approval at that time.
 
I have experience with this as well. I bought a Socom Delta a while back and the blade way way off center. I asked an authorized dealer for help, because of previous bad stories. He advised me and contacted MT.

Laurel from MT, explained what needed to be done and I followed instructions. In my letter, I included the knife make, model number, serial number, and the birthdate. Explained what I wanted done, and the postage check. I sent my knife in between Thanks Giving and Christmas last year (a bad time really due to the high volume of production and shipping). I was quoted 6-8 weeks and that is exactly what it took. I got my knife back, centered blade (almost perfect) and I'm a happy guy.
 
This is especially encouraging because I've been thinking about sending my Whaleshark off to MT, when opened slowly the lockbar moves over to 100%. That, and my pocket clip screw is loose. When I do send it I will post about my experience in this thread.
 
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