Microtech is not a well ran business

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If it wasn't bad enough that I was having problems with SOG this year, now it's Microtech. I've been on the collecting spree trying to get a red, green and blue Microtech UMS. Once I got the green one I opened the box and behold, no pocket clip. I was a little worried because I purchased it from a now defunct gun store, (because of the warranty). I had called MT. I gave them the model (UMS), color, number, blade configuation, date created, etc. and they agreed to send me a clip as soon as "They started building again." :confused: Whatever that meant. I figured ok better later than never. Then a month or so later, MT calls me to confirm my address because my clip is ready. Several days later an envelope arrives, totally wrong clip, totally wrong screws. I've called back to let them know about the wrong clip/hardware. I can't leave a message the voicemail is full (customer service).
The original salesman has yet to contact me after leaving one voicemail a day for almost 2 weeks now.
I work in manufacturing and I know that customer service is
important. I took a long hard look and realized something: salesman not familiar with product, funky screws, lack of manual actions, unavailability, and now poor customer service.
I hope that everyone elses experiences with Microtech are satifactory.
"Forgive me Benchmade, for I have strayed."
Scott
 
I have owned a lot of Microtechs over the last 3 or 4 years and can say without a doubt that your experience is NOT unheard of. I am sure there are many good stories to tell with MT cutomer support, but I have heard many bad ones. They can make very good autos, but anyone who is going to get one needs to be forwarned that should there be a problem, they may well have a job on their hands getting it fixed.

I guess I should add that of all the knives I have owned from them (several dozen probably at one time or another) only one ever failed. So I am not saying they are poor quality, just that if you do have a problem, there are many stories out there of people having problems getting them fixed.
 
I have found that dealing with Microtech regarding service involves a tremendous amount of waiting & work on the consumers part.
 
The secret to dealing with Microtech:

Catch Tony Marfione at a knife show and tell him in person.

The only way I got my problem resolved.
 
they are not one of the more customer service oriented knifemakers imho.

i bought a LCC and it didnt come with the cord for the fob, not a big deal, i called MT (after emailing them a few times with no response) got some guy, told him i'd tried eming them, wasnt nasty at all, he went off about how he was the only one dealing w/the email/overworked/underpayed/etc "wow" i didnt know WTF to say, asked how much for a peice of cord for a fob he said $20, i had honestlythought they would give me the thing, you know, $2 worth of cord?? expected to pay shipping but couldnt deal with that price, so i just bout like 100 ft of spectra cord ($8) and used that instead. i dont think i've ever had someone go into all that with a customer over the phone, he seemed very unhappy and i doubt he is still there, hope not for his sake lol. i honsetly felt sorry for the guy.
but no they are not easy to deal with, i have heard some bad bad storys.
 
SIFU1A said:
they are not one of the more customer service oriented knifemakers imho.

i bought a LCC and it didnt come with the cord for the fob, not a big deal, i called MT (after emailing them a few times with no response) got some guy, told him i'd tried eming them, wasnt nasty at all, he went off about how he was the only one dealing w/the email/overworked/underpayed/etc "wow" i didnt know WTF to say, asked how much for a peice of cord for a fob he said $20, i had honestlythought they would give me the thing, you know, $2 worth of cord?? expected to pay shipping but couldnt deal with that price, so i just bout like 100 ft of spectra cord ($8) and used that instead. i dont think i've ever had someone go into all that with a customer over the phone, he seemed very unhappy and i doubt he is still there, hope not for his sake lol. i honsetly felt sorry for the guy.
but no they are not easy to deal with, i have heard some bad bad storys.
Click to expand...

I called once to ask about a replacement glass breaker for my Scarab and was surprised to hear it was $10 plus shipping. I've had other knife companies send me much more substantial pieces at no charge, even when I've offered to pay!
 
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