Microtech is shameful

S

SENTINEL_82

Feedback: +0 / =0 / -0
Joined
Aug 14, 2015
Messages
9
Purchased a metalmark. 154cm. Green aluminum handles. Flips well, however the material around where the latch closes wore away after only 3 weeks. Therefore the knife will not stay closed. After a sent email to microtech they said I can send it in and they will look at the problem. No guarantees it can even be fixed. To me this is Already bad. Why make a shitty design like that ? If the latch is steel and the handle aluminum its going to get worn. They should have expected problems. I thought it might wear, but not in 3 weeks. I sent it in. First mistake, not known yet. 2 months go by and no response to the problem. I send an email. One week later a reply from a different person. Saying that the original person left the company and now she is taking care of everything. An other month has gone by and now an other. Over 4 months now have passed. I sent an other email and now no reply at all. Yet. This is unacctable. Benchmade, SPYDERCO, and even bear and sons has wowed me with their customer service. Microtech I thought highly of until now. If you haven't delt with them yet. Do your self a favor and buy something else.
 
It's no secret that microtech has awful customer service. That's one reason to take care extra care of a microtech bali, because the warranty just isn't worth it. Nonetheless, they have a solid spot in the balisong market with knives like the T2 bowie, and soon the T3.
Sorry to hear about your rotten luck.
 
SlightlySane said:
It's no secret that microtech has awful customer service. That's one reason to take care extra care of a microtech bali, because the warranty just isn't worth it. Nonetheless, they have a solid spot in the balisong market with knives like the T2 bowie, and soon the T3.
Sorry to hear about your rotten luck.
Click to expand...
Thanx slightlysane,
Maybe I should have researched how shitty their customer service was. I might not have bothered. It's counterintuitive how bad this experience has become. For every knife they make being upwards of 200 dollars, They should be on top of the game.
 
I am sorry to hear about your problem

And welcome to the club brotha! I sent in an OTF (out the front) knife there last year and it took 6 months to fix a simple broken spring. However I also had to send in a folder with a more complex problem last October and it's still there..

If your problem is more complex, then I have some bad news for you.. It is going to be awhile.

I understand that Microtech is going thru a $3 Mil renovation right now with their plant. I think it is bogging them down in a major way. From what I have seen, the employees really do give a shit, but it sounds like there are not enough of them right now.

I can only surmise, that Microtech is caught in a financial situation where they cannot afford to pay extra people to do service while pouring so much into their new machinery and facility.

Lets hope it gets better when the renovations/new plant is complete.
 
I actually heard that part of this new facility is solely for customer service. They seems to want the warranty service to take days. If it comes through and they have good CS service after this new renovation, Many people will change their attitude towards their knives. It DOES suck when we send knives in and it take months and nothing comes of it, I just hope it gets improved ASAP.
 
To me it is just upsetting that bear and son replaced my 35 dollar 114 beater in literally 1 day. That is what a warranty service is for. Expanding your facility to have better CS is nice, but CS should be a priority. We the customers are paying their bills.
 
All this non-sense is what is keeping me from buying another executive Scarab. Not interested in "loaning" my knife back to HQ again for 6 months in the event it needs service. Doesn't make sense, make less knives if necessary to keep the ones you sell up and running. Ashame really
 
SENTINEL_82 said:
Thanx slightlysane,
Maybe I should have researched how shitty their customer service was. I might not have bothered. It's counterintuitive how bad this experience has become. For every knife they make being upwards of 200 dollars, They should be on top of the game.
Click to expand...

Im not going to make excuses for Tony and company. They drop the ball in warranty and its no secret. But honestly I would be weary of any aluminum handled balisong. Especially in the case of M/T. They have made aluminum balis before and they also had poor reputations for wear and most ended up being safe queens or self destructed. Its simply not the type of knife that fairs well with high impact concact points and points of wear. I am surprised though. It seems it would have made sense to do a steel latch insert for wear just like they do with their knives that otherwise would have composite contact points like the whaleshark. Sorry you are having issues.
 
PURPLEDC said:
Im not going to make excuses for Tony and company. They drop the ball in warranty and its no secret. But honestly I would be weary of any aluminum handled balisong. Especially in the case of M/T. They have made aluminum balis before and they also had poor reputations for wear and most ended up being safe queens or self destructed. Its simply not the type of knife that fairs well with high impact concact points and points of wear. I am surprised though. It seems it would have made sense to do a steel latch insert for wear just like they do with their knives that otherwise would have composite contact points like the whaleshark. Sorry you are having issues.
Click to expand...
An insert of some kind would have made sense. I like aluminum handles they are nice and light to carry around. I would expect around the tang cups to wear. But dammit not the latch. It's just weird.
 
I heard on the interwebs that microtech customer service will one day have a 24 hour turnaround time. Now I am stating on the inerwebs that I bet their new facility will actually cost 3 billion, have a unicorn stable and magical tree elves that fix the knives before they get broken.

Sorry you are having this probem man. Microtech poor customer service is well documented and I wouldnt believe any intetnet hype until we start reading multiple reports of knives being fixed and returned in a timely manner. Again, as much as I would like to try out a couple more of their models I doubt they will ever see another dollar from me considering they plain out just stole my like new socom delta that I sent in for Pocket clip replacement.

Good luck on yours though, you will need it.
 
In my opinion Microtech should have a class action lawsuit filed against them and if that takes them to bankruptcy then its their problem.

When you manufacture products like that sold commercially you don't just have your companies reputation on the line but actual federal and state laws exist on how a company needs to handle products they sold with defects. It seems like a class action lawsuit is warranted for such a company with ethics like that.

Don't matter if they make a good knife if everything else they do is shit.
 
I just got a less than a 30 day turnaround (shipping took at least 10 days with weekends). I sent it the 13 of last month and received it to my door today. They have changed CS reps during the time of my repair. I suggest you call them and speak to them, they always answered and beat my expectations...from all the bad press.
 
Used to work at a knife shop, several years back - hands down, Microtech was the worst company I ever had to deal with when it came to customer service. We'd have knives go missing from their repair queues, no communication, etc. Had to call them over & over again with hardly any results, and it was to the point where its often easier to sell the broken knife and buy a new one than it is to get something repaired. Such was my experience, and it was infuriating - wasn't even my knives that were being sent in.

Frankly, that's bloody well shameful on their part, but folks keep buying their knives.
 
I'm going to call 2moro. After hearing all about these horror stories it is worth a shot. At least I am not alone. For some reason I thought I was the only person being screwed around.
 
SENTINEL_82 said:
I'm going to call 2moro. After hearing all about these horror stories it is worth a shot. At least I am not alone. For some reason I thought I was the only person being screwed around.
Click to expand...


Just remember when you call, someone will indeed answer the phone who has feelings and honestly wants to help you. I hope you can remain polite. They area all very nice people that work there. I've called twice. Once for service and once for a new purchase. Both were very good experiences.

Just remember, you get more flies with sugar than you do with shit.
 
I also belive a large part of Microtechs issue is their location. They are in a rural part of PA and skilled worker and workers who actually care are probably few. Most are probably just happy to have a job and that's as far as it may go for the majority.
 
Clinto. said:
Just remember, you get more flies with sugar than you do with shit.
Click to expand...

^^^
Are you sure about that, Clinto? ;)

And yes, being both calm, & polite, will always get you much further, than being rude. :thumbup:

FYI: there was another recent, Microtech thread, concerning this very issue. Clayton (eKnives), posted some encouraging information- correcting this problem, is a top priority for them. Let's hope this information, turns out to be true! :thumbup:

http://www.bladeforums.com/forums/s...ng-Repairing-My-Knife?p=15039935#post15039935
 
Last edited:
You must log in or register to reply here.
Back
Top