Microtech sucks!

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Wunderbar

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July, '06. My wife buys me an UMS for an aniversary gift. When I opened the box it came without a pocket clip. I go back to the gunstore in which it came from and I found out that the owners picked up shop and closed their doors. The new share holder in the business had died and the family didn't approve of guns so they all decided to close. Sheeple:mad: .
No big deal, I thought. I call Microtech Knives to see about getting a pocket clip. "No problem" they say. I give them the Model, #, date of birth, everything they need to know about the knife. All I need is the UMS pocket clip and 3 T6 short screws. The same set-up that is on my other UMS. The screws are also the same size used in the USA made Benchmades like the 710. By September I recieve a pocket clip with screws. Wrong clip and wrong screws. I contact them again. November I do receive the clip but no screws. Again I call them. They said that they were currently building the L-UDT and I told them to send me a pocket clip from the '06 L-UDT, that it fits the UMS as well. January '07. I recieve 5 screws. This time I get 5 Tri-wing screws for the handle.:eek: What's wrong with those people? They don't keep any drawings, workorders, part lists, or componet records of anykind of their products. Again I will attempt to get what was expected when the knife was purchased. I bet if I would have called Benchmade I'd have the screws by now. Bottom line is that MICROTECH HAS NO EFFECTIVE WARRANTY.:thumbdn:
 
That is not good to hear. I have only owned one MT knife but I thought the quality was very nice. Never had to deal with customer service so I wouldn't know about that.

That is one reason I am very loyal to Spyderco, they know how to service a customer if you ever need it. I can't say enough good things about Spyderco. There may be better made knives out there for the same price (maybe) but no company I have dealt with is run as well as Spyderco from the top down.
 
Microtech's reputation for customer service is pretty bad. Look at it this way, you are building up a great supply of parts for possible future purchases.
 
Yes I agree had a bad experience with them as well sent a knife for repairs which was really prone with this model of knife and was told they would have it back to me in 2-3 weeks which turned into 4-5 months. I finally got it back and it was fixed and repainted but not after I called them weekly for 3 months.....poor customer service would not ever buy from them again.
 
Had one their since May...not planning to see it again. Tony Marfione is one of the most talented individuals in the cutlery world...it is a shame he is such a shit head.
 
I have a Troodon and feel for the money spent,I could have gotton much better.My next auto will be a Dalton or ProTec.

MPE
 
hollowdweller said:
???

Was it used or was the clip missing from the factory??
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Brand new out of the box. I have two other UMS's and they were ok. This one just came missing the screws and clip. How could you screw up missing a pocket clip? It's like selling a car without the steering wheel.
 
Wunderbar said:
Brand new out of the box. I have two other UMS's and they were ok. This one just came missing the screws and clip. How could you screw up missing a pocket clip? It's like selling a car without the steering wheel.
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Maybe the dealer scavenged the clip from your knife for another customer? I too have had poor customer service from Microtech. I needed a replacement glass breaker for my Scarab and was told it would be $10 plus shipping :mad: I have had other knife companies send me more substantial parts at no charge, even when I offered to pay.
 
As many others have said MT customer service is horrible.

They can make a good knife, but if they get it wrong the first time, you are in trouble.
 
i have a few MTs they have all been top notch as far as F&F goes, but the CS does suck, one of my LCC's didnt come with a lanyard so i called to see about getting one (after writing several em's which werent ever answered) and they wanted to sell me one for IIRC ~$20, heck i figured they woulda just sent the thing, i wasnt spending $20 on $2 worth of spectra cord, i bought 100" fior $8 or so, that happened 3 yrs ago and i havent really bought any MTs since, oh, yeah i did swap for a makora, but i think thats gonna be the end of MT for me, at least until the CS improves some.
 
It's really sad reading all these negative comments about Microtech's customer service (or, should I say, the lack thereof). I just bought a Currahee which I haven't used yet (it is still in its box) but, I am turned off by all these bad experiences regarding any future purchases:(.
As I started reading this thread, I was hoping to see a reply by a Microtech's customer service representative but instead, nobody has even bothered to step up and even try to explain things from the company standpoint. This is truly dismal:thumbdn:.
 
The only reply you will ever get from MT is the go F*ck yourself reply.....If your lucky. I will never buy another knife from them. :mad:
 
They are the kings of precision and the jokers of customer service. Has always been that way. I kind of worry about any company with a revolving door of employees like they have.
 
Anthony Lombardo said:
They are the kings of precision and the jokers of customer service. Has always been that way. I kind of worry about any company with a revolving door of employees like they have.
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Anthony, I understand that it used to be much, much better. Say around 3 years ago. Is that fiction?
I keep reading echoes saying that.... Tony will get his stuff together again, and it never does.....
 
Walking Man said:
Anthony, I understand that it used to be much, much better. Say around 3 years ago. Is that fiction?
I keep reading echoes saying that.... Tony will get his stuff together again, and it never does.....
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What Anthony Lombardo is speaking of is true. MTs customer service has always been catch-as-catch can. Especially when it comes to warranty work.

From a collector's perspective, MT has experienced huge quality issues. . . .depending on the model released. As far as a specific date when it happened. . . .rests on who you talk to. For me, around 2002.
 
I sent off a 2003 Makora Exec. via my local dealer and had it back in about a month. They seem to have replaced all the screws....no new paint, which it needed, but they did manage to fix the firing flaw. How long it remains fixed remains to be seen. Perhaps they give preferential treatment to MT dealers? I have a Scarab a Fireant and 2 Makora Executives, I'm just hoping the one with the firing flaw was just a fluke, unfortunately I've heard other reports of Makora problems....it is strange that nobody from MT defends themselves on this topic.
 
Anthony Lombardo said:
They are the kings of precision and the jokers of customer service. Has always been that way. I kind of worry about any company with a revolving door of employees like they have.
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I can't help but wonder how long they think they are going to last if they continue this way. The core of every business is not a satisfied customer, it is the LOYAL customer; and loyalty needs to be earned! A couple of years ago I had an issue with a BUSSE knife I had ordered and asked for some specific characteristics on it. I received the knife more than 4 months later and it didn't come as I expected it to be. I contacted Jerry Busse in private and brought this issue to his attention. He readily accepted what I stated and took immediate action to make it up. Since then I have almost lost count on how many BUSSE knives I have bought and hopefully I will be buying more. There is a rule of thumb: a satisfied customer will tell about it 10 more whereas, a disatisfied customer will tell about it 100 more.

Making a fool out your clientele is not a winning strategy. When someone uses their hard-earned dollars to buy somebody's products that means they trust them. How does the seller deal with their customers' trust, has a lot to do with whether they respect them or not. If you don't respect the fact that your customer has worked hard to make this money so that he / she buys your product, I think this sucks! Customer service is not a small thing in today's business environment. Customers want attention mostly when they require something that is perfectly sensible. Last thing they expect is to be ignored.
 
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