Microtech Warranty Experience

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LouK.

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My Marfione/Terzuola ATCF lost a bolster screw the third week of July, 2018. Yes, the dreaded day had come; my own Microtech Warranty hell had arrived.


This wasn’t an Ultratech screw, either. This was a screw on a model they haven’t made in 15 years. Ugh.


25 July: I called Microtech, answered a few questions and was told I’d get an email with R/A , information about the process and a worksheet.


27 July: Received email. I filled out the form, wrote a letter detailing what I’d like done, tagged the knife with the R/A number. Boxed her up.


30 July: FedEx 2 day business, 1k insurance, $19.89.


2 August: received email from Lynn Bates indicating they’d received my knife, would work hard to get it done quickly and I’d get a shipping number when it was done.


18 September: Got a UPS notice there was an inbound package from Marfione Customs and it’d be there, needing an adult signature, between 3:15 and 7:30 pm on the 20th.


20 September 5:25 pm UPS rolls in. Knife has a new screw, fresh sharpening and a nice Velcro backed subdued talon patch.


A big thanks to the folks at Microtech. Nice Job.
 
stonproject said:
Glad it wasn't so bad for you. 2 months for a screw seems crazy though.
Click to expand...

It is a long time, but again it’s a screw from a 15 yo knife.

Not sure if they’ve used it on any other model and most of these knives seem to be paperweights; the knife would actually have to move to lose a screw, so there probably isn’t a box of them on the shelf. Also, they’ve moved operations twice during those years, and a major hurricane prep was underway just before they shipped.

Yes, I sure would have preferred a nice 2 week turn around, but given the circumstances and Microtech’s reputation inre warranty timelines, I’m satisfied.

Using standard hardware would eliminate many issues. It’s not how Microtech works and I knew that going in. I’ve owned them and used them for many years. I’m glad I didn’t have this problem when the company’s policies were (as I understood them) less user-friendly.
 
That's better communication than many companies with supposedly better warranties and hardware will give you, surprisingly. I applaud Microtech for letting you know when your knife was received and when it was going out, even if I feel that should be standard practice.
 
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