I would say that we proud SwissTool owners are more of a loud minority than a majority, but I did try a great many tools before settling on the SwissTool. I can't claim any special qualifications for 'knowing' what makes a great tool, but I AM very picky!!!
At the very least, I would tell him to check out the SwissTool. He can go see one in person at any Lowe's Home Improvement.
Also, tell your friend to send his Broken Tool back to Gerber at:
Gerber Legendary Blades
ATTN: Service Department
14200 SW 72nd Ave.
Portland, OR 97224
I'm not the biggest fan of their gear, but their customer service is great. The last Tool I sent to them, they repaired AND replaced, leaving me with 2 Tools. Good Deal!!! Even if he doesn't want to use the replacement, he can keep it as a spare or give it to someone else.
-John