- Joined
- Oct 28, 2005
- Messages
- 742
since it has been so popular lately to post up on this subject i thought i'd throw my hat into the ring as well.
1) i bought my first spyderco about 8 years ago, an endura, it has been sent in 3x, twice for sharpening and once for a broken tip, about 1/8" came off. i was using it to pry something open, i was a cop at the time and needed to use it that way even though it wasn't made for it. 5 bucks every time, even with the reprofiling because of the tip.
2) i brought my green spyderco lum to work one day and sure enough i am walking into the storage closet and the clip snags on something and snaps it off. i call up customer service and i have a new clip in my mailbox a few days later, no charge.
3) i bought a woodlander awhile back and while admiring it (you know how you are when you get a new knife in the mail) i notice some spots on the blade, they aren't noticeable unless you are looking at them under the right light conditions and on an angle. i emailed sal and was told to send it in with a note to show it to him. i also sent in a very old green E1 endura with a broken clip and a viele with some blurring on the blade in a few spots. both of these were bought second hand. on the endura they called me to notify me that the lock didn't meet their specs and they would send me a new endura at no charge. i told them that i didnt want it replaced still wanted the old endura because i am trying to collect all of the enduras and that i would not be using it, it would just go in the display case. a few days later i get my mail and in it is a new ZDP endura, my old one isn't there:grumpy:, they relaced it. a new woodlander is in the box as well but this one too has spots, different locations and one less but still spots on the blade. the veile came back perfect. i am a little hot but i email sal and call up CS. they apologize about not sending my old endura back, they find it and send it to me along with a label for me to send back the woodlander so i don't have to pay for shipping again. sal gets back to me about the woodlander (i asked if it is only a quality control with the woodlander or all the hossoms and that i will pay for the difference to upgrade to a forester) sal was generous enough to say pick whichever hossom you like and we will send it to you for your troubles (something along those lines)
now during this i was talking to the wife about it, showed her the spots and made sure she could see them to and that i wasn't going nuts. i also told a few people at work and all of them were just stunned that the owner of the company (i know its not GM but spyderco isn't exactly tiny either) had gotten back to me and was doing all he could to make it right for me.
4) i got lucky enough to win an aucton on ebay for a WTC knife, minus the paperwork. i emailed the CS dept about trying to get a letter for it and that i understood that if it wasn't possible anymore but i figured it couldn't hurt to ask. i get a reply asking for my address info and a week later i get the paperwork signed by sal.
so in conclusion out of the 4 times i had dealt with the customer service dept three went flawlessly and the forth, while mistakes happened, they were corrected and made me, the customer happy. a free knife and an upgrade to boot, what's not to be happy about.
this is the reason why i am loyal to spyderco, they are loyal to their costomers as well IMO, and they make cool knives too
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ps. i am not trying to be a suckhole with this thread, i was just annoyed at all the negative ones on this subject and instead of replying to them i thought i could start a postive one where people who have had good customer service with spyderco can post up too. i don't doubt that the numbers will speak volumes.
1) i bought my first spyderco about 8 years ago, an endura, it has been sent in 3x, twice for sharpening and once for a broken tip, about 1/8" came off. i was using it to pry something open, i was a cop at the time and needed to use it that way even though it wasn't made for it. 5 bucks every time, even with the reprofiling because of the tip.
2) i brought my green spyderco lum to work one day and sure enough i am walking into the storage closet and the clip snags on something and snaps it off. i call up customer service and i have a new clip in my mailbox a few days later, no charge.
3) i bought a woodlander awhile back and while admiring it (you know how you are when you get a new knife in the mail) i notice some spots on the blade, they aren't noticeable unless you are looking at them under the right light conditions and on an angle. i emailed sal and was told to send it in with a note to show it to him. i also sent in a very old green E1 endura with a broken clip and a viele with some blurring on the blade in a few spots. both of these were bought second hand. on the endura they called me to notify me that the lock didn't meet their specs and they would send me a new endura at no charge. i told them that i didnt want it replaced still wanted the old endura because i am trying to collect all of the enduras and that i would not be using it, it would just go in the display case. a few days later i get my mail and in it is a new ZDP endura, my old one isn't there:grumpy:, they relaced it. a new woodlander is in the box as well but this one too has spots, different locations and one less but still spots on the blade. the veile came back perfect. i am a little hot but i email sal and call up CS. they apologize about not sending my old endura back, they find it and send it to me along with a label for me to send back the woodlander so i don't have to pay for shipping again. sal gets back to me about the woodlander (i asked if it is only a quality control with the woodlander or all the hossoms and that i will pay for the difference to upgrade to a forester) sal was generous enough to say pick whichever hossom you like and we will send it to you for your troubles (something along those lines)
now during this i was talking to the wife about it, showed her the spots and made sure she could see them to and that i wasn't going nuts. i also told a few people at work and all of them were just stunned that the owner of the company (i know its not GM but spyderco isn't exactly tiny either) had gotten back to me and was doing all he could to make it right for me.
4) i got lucky enough to win an aucton on ebay for a WTC knife, minus the paperwork. i emailed the CS dept about trying to get a letter for it and that i understood that if it wasn't possible anymore but i figured it couldn't hurt to ask. i get a reply asking for my address info and a week later i get the paperwork signed by sal.
so in conclusion out of the 4 times i had dealt with the customer service dept three went flawlessly and the forth, while mistakes happened, they were corrected and made me, the customer happy. a free knife and an upgrade to boot, what's not to be happy about.
this is the reason why i am loyal to spyderco, they are loyal to their costomers as well IMO, and they make cool knives too.ps. i am not trying to be a suckhole with this thread, i was just annoyed at all the negative ones on this subject and instead of replying to them i thought i could start a postive one where people who have had good customer service with spyderco can post up too. i don't doubt that the numbers will speak volumes.
