Hey all, I had to tell you about an experience I had with Eugene at Olamic cutlery. I bought a wayfarer and after much use I decided to give it to my brother for his graduation. It was one of my favorite blades and thought he would appreciate it. I was wrong. after watching some videos on ti flame anodization he decided that stainless steel is probably the same thing and took a flame to it. He utterly destroyed it. I contacted Eugene and explained how disappointing I was that my first blade on bearings had been destroyed. In my email I asked if maybe he could repair it and what ever he wanted to charge would be more then acceptable.
He asked for some pics and I sent the knife to him. Upon examination the knife turned out to be a total loss my brother had destroyed the pivot. Sensing my despair Eugene offered to replace the knife free of charge. I was shocked and thanked him profusely but he seemed almost embarrassed with how thankful I was. He was an absolute pleasure to work with and I can say with out a shadow of a doubt this is a knife/company is one you want to be in. This is my first of what hopefully be many knives from Olamic cutlery/Eugene. In my book customer service is gold. There are a lot of good knife makers out there but not all are good people too.
He asked for some pics and I sent the knife to him. Upon examination the knife turned out to be a total loss my brother had destroyed the pivot. Sensing my despair Eugene offered to replace the knife free of charge. I was shocked and thanked him profusely but he seemed almost embarrassed with how thankful I was. He was an absolute pleasure to work with and I can say with out a shadow of a doubt this is a knife/company is one you want to be in. This is my first of what hopefully be many knives from Olamic cutlery/Eugene. In my book customer service is gold. There are a lot of good knife makers out there but not all are good people too.
