My first CRK spa experience (in progress)

D

DeceptionStrike

Joined
Jun 29, 2011
Messages
162
Just got off the phone with Heather(?) and I must say I'm little nervous as to what this will turn out to be.
According to their website, I should get a response via phone or e-mail when my knife arrives but got neither.
She told me it arrived there on the 13th and they sent me an e-mail but nope, nothing in the spam section either.
I'm guessing they misspelled my e-mail or something...but I printed letter by letter in capital on purpose to avoid just that.

Anyhow, it doesn't really matter as long as my reg. Sebenza gets refurbished.
Bought it from the fourth (as far as I can track) owner here on BF.
What I'm truly worried about is if for any reason, they refuse to work on my reg. Sebenza.
The slabs have been smoothed out from their regular blasted finish. I guess mildly scotch-brited but not to the point where it lightened the color.
The main reason I sent it in was the wear on lock bar which caused grittiness when disengaging it from the blade tang.
Looks similar to Tagir's image few threads down.

http://www.bladeforums.com/forums/showthread.php/1254418-Broken-blade-Sebenza-21!-(

Does anybody know if this can be fixed by CRK? Would they conclude it as an abused knife and send it back?
The damaged area sticks upward a little and is scratching the hell out of the blade tang when disengaging from the blade tang.

I've been wanting a reg. Sebenza for a long time (like many other) and snatched it up when the post came up...not knowing it had such lock face.
And honestly, I think this knife still has a long life ahead even like it is.
I highly doubt my reg. Sebenza is covered under warranty and am willing to pay for incurring charges.
I just want the knife back in its working condition so I can enjoy the simple mechanism of folding and opening which makes a lot of people happy.

I'll keep this post updated as progession is made.
If you guys have any experience with spa treatment, please share.

Thanks! :D
 
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I've sent mine in for spa treatment a couple of times. They do a great job and are very cooperative.

If yours is a plain, they will re-blast the handles for you even if they are Scotch Brited. Out of curiosity, did you write on the request form to have them look at your lock bar issue? I would think they would be glad to take a look and let you know what the repair will be (if needed). I'm on another forum, and one of the members there had his go through the washer and get damaged. They checked his knife out and let him know what needed to be done for repair. In his case, the blade was cracked and he ended up with a new blade.

Good luck with yours! Keep us posted on how it goes.
 
I've always been pleased with the CRK spa service, I have sent in several knives over the years. Turn around time has gotten longer, that's my only mild bitch.
 
Russ Prechtl said:
did you write on the request form to have them look at your lock bar issue? I would think they would be glad to take a look and let you know what the repair will be (if needed).
Click to expand...

Yes, I wrote down all the specifics about the lock bar.
Will get back with updates.
Thanks! :thumbup:
 
I just bought a small reg too and was disappointed when i received it to find the blade was NOT centered and kinda in rough shape. I sent it to CRK for a full spa and got an e-mail when it arrived. I also specified the centering issue and requested new screws. I too spoke with Heather and she made it sound like they could easily address these issues. She also told me that their turn around time right now is about 3 weeks. It's only been there about 2 weeks now but i'm confident it will come back with all the issues resolved and like a new knife. I also have a large reg that went through a spa treatment before i purchases it and it's like a brand new knife. I'm sure you'll be pleased when you get your knife back. I'll let you know my thought when i get mine back.
 
Maybe older rarer knives get priority. I had a plain small 21 there for spa and double lugs and it was there about 6-1/2 months. I just acquired a large reg that has an issue or two and was hoping the turnaround wouldn't be quite as long. Maybe it was the double lugs that delayed it, not sure.
 
flyingjon said:
Maybe older rarer knives get priority. I had a plain small 21 there for spa and double lugs and it was there about 6-1/2 months. I just acquired a large reg that has an issue or two and was hoping the turnaround wouldn't be quite as long. Maybe it was the double lugs that delayed it, not sure.
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Whoa! I hope it doesn't take that long!!! Nothing i can do now, knife is already there. I'll keep you posted.
 
Hey I didn't mean to scare you! 😃 from what I've read just a spa treatment takes less time. It also seems like discontinued and unique knives like regulars, classics, etc, are given priority but this is only an educated guess.
 
flyingjon said:
Hey I didn't mean to scare you! 😃 from what I've read just a spa treatment takes less time. It also seems like discontinued and unique knives like regulars, classics, etc, are given priority but this is only an educated guess.
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Haha... I'm not worried about it. However long it takes to get the knife right... Of course the sooner the better.
 
Ok, i told you guys i'd get back to you with and update on my spa treeatment for my small regular sebbie. Just got a call that they are shipping back to me today!! Two weeks and one day since it arrived at CRK!!! Treatment included re-blasting handles, tumble and sharpen the blade, replace all screws and re-center the blade (was favoring the non-locking side). I can let you know what i think of the results when it arrives.
 
Excited for you man. Hope she comes back looking new for you. That's too bad the seller didn't disclose the lock issue. Not cool at all.
 
marcus52AR said:
Excited for you man. Hope she comes back looking new for you. That's too bad the seller didn't disclose the lock issue. Not cool at all.
Click to expand...

I have to stick up for the seller. He was a good guy and offered to take the knife back. He felt it was centered. I chose to keep it and after a few days the centering issue bothered me enough that i decided to send it in. I'm very particular about those details b
 
I belive warranty repairs are given priority over spa treatment and upgrades.
 
[UPDATE]

I got a call from CRK on 03/16 and spoke to a very pleasant lady, Kayla (I believe, sorry not good with names).
She said my knife was finished and ready to be shipped back.
She told me that the blade broke while servicing it so they replaced it with a new S30V.
It wasn't a BG42 so I could careless, in fact, I was glad to get a new blade.
Paid return shipping and waited a week until today I came home to find a package waiting for me...I knew it was IT.

Now, the feeling I got after this Sebenza was revealed to me was...basically getting a new Lg Regular Sebenza at the cost of shipping only.
I was amazed and still am while this blade sits between my arms while typing this message.
The new blasted finish is every bead-blast fan's dream and the action and the lock up are obviously Sebenza quality.
Centered (new) blade, new lanyard, replaced (blasted) hardwares without the cost of a single penny on my end.
The wear on lock face which was the main reason I sent it back is not there anymore.
They've re-heat treated it to bring it back to a like-new condition.

I love this knife...I freakin' love this knife...

Thank you CRK...THANK YOU. Thank you for standing behind your products. I'm so grateful to own a piece of it.

I was going to take it apart to show every single touch CRK gave this knife but OCD kicked in so I will not be taking it apart until I have to.
And when I do, I will share as much images and details as I possibly can.
 
Congratulations. I knew you would be happy with the results. They have ALWAYS surpassed my expectations. Always.
 
I sent out my large cf 21 on march 2nd, they called me to confirm that the blade was tumbled, sharpened and double lugs installed today march 24th. They also bead blasted the TI scale and refinished the carbon fiber scale. 22 days total, plus 3 more for return shipment.
 
Haha...Isn't that amazing. You guys sent your Sebenza back to CRK for spa treatment and they call or email you in a few days.....yet it takes them 7 months before they can made and ship me a LEFT HANDED
small Sebenza Insingo! That's right, 7 MONTHS!! I ordered it in January and maybe not till this September will I see it.
 
waterford said:
Haha...Isn't that amazing. You guys sent your Sebenza back to CRK for spa treatment and they call or email you in a few days.....yet it takes them 7 months before they can made and ship me a LEFT HANDED
small Sebenza Insingo! That's right, 7 MONTHS!! I ordered it in January and maybe not till this September will I see it.
Click to expand...

IIRC, the Insingo blade and left hand configuration takes time due to their batch production process, i.e., they don't make every model with every variation every day. Anyway you should be glad they make a lefty, many don't :)
 
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