- Joined
- Jul 12, 2012
- Messages
- 2,174
I have sent in between 30-35 knives into CRK and their customer service and support is legendary. I have NEVER been charged for a re-spray, washers, clean-up, sharpening, virtually nothing. The only things that I have been charged for are things that I requested that were not a must. Such as a new back spacer, lanyard, thumbstud(s), towels, I once requested 5 knife boxes and they were all packaged in a big box, free of charge and only $8.00 return shipping. I once sent in a knife that was totally redone in a different coating and they still re-sprayed it at no charge. Same goes with a scotchbrited knife I sent in, still re-sprayed at no charge. I recently sent them in one of my most prized CRKs and did not worry one bit and it turned out phenomenally.
My advice to many new CRKers is to fill out the form that you print off from their website very clearly and be very polite. I, type and print out my requests in a bullet point fashion with the things listed in natural chronological order. Obviously you are not going to list a blade sharpening first, you would first list a cleaning, washer check, lock bar issues if any, then re-spray, followed by the next steps and finally a lanyard and sharpening. They always make it a point to return my typed out sheets and the knife smiths have even made comments on the pages that it is so much easier when it is typed out so they can just cross things off the list as they go.
As far as I am concerned, anything that I can do to make their jobs easier is a win, win. I make sure to thank them before and after service has been completed as they are people too and like to hear that they are doing a great job and we appreciate all of their time and effort. In well over 10 years I have not had a single problem and would send them my most prized CRK without thinking twice (I actually did about 3 months ago). I currently have 4 knives there now which should be completed soon and appreciate all the things that they do to have the best customer service out of any manufacturer that I have ever encountered. What surprises me is even as they continue to grow they still have unparalleled customer support. Sometimes it does take longer than others but that is just how it goes. I am thankful for their generosity and patience as dealing with such a wide array of customers must be very difficult to say the least.
I hope that this helps ease some of the newer CRKers out there that are on the fence about sending a knife in as you have nothing to worry about as you are in great hands.
My advice to many new CRKers is to fill out the form that you print off from their website very clearly and be very polite. I, type and print out my requests in a bullet point fashion with the things listed in natural chronological order. Obviously you are not going to list a blade sharpening first, you would first list a cleaning, washer check, lock bar issues if any, then re-spray, followed by the next steps and finally a lanyard and sharpening. They always make it a point to return my typed out sheets and the knife smiths have even made comments on the pages that it is so much easier when it is typed out so they can just cross things off the list as they go.
As far as I am concerned, anything that I can do to make their jobs easier is a win, win. I make sure to thank them before and after service has been completed as they are people too and like to hear that they are doing a great job and we appreciate all of their time and effort. In well over 10 years I have not had a single problem and would send them my most prized CRK without thinking twice (I actually did about 3 months ago). I currently have 4 knives there now which should be completed soon and appreciate all the things that they do to have the best customer service out of any manufacturer that I have ever encountered. What surprises me is even as they continue to grow they still have unparalleled customer support. Sometimes it does take longer than others but that is just how it goes. I am thankful for their generosity and patience as dealing with such a wide array of customers must be very difficult to say the least.
I hope that this helps ease some of the newer CRKers out there that are on the fence about sending a knife in as you have nothing to worry about as you are in great hands.
