My first RAT came in - wrong color

[Rotte]

KSF is first rate.

 

[Thalestin]

I am not sure, but I think we were the dealer that screwed up.

It happens. I am very sorry.

We will pay the shipping back to us. In fact, if you want to use the knife this weekend, then ship it back, we'll swap it out for you and give that one away in a drawing.

Again, sorry for the mixup.

Only place ill be getting my rats (and barkies=))

 

[daddÿ]

I am not sure, but I think we were the dealer that screwed up.

It happens. I am very sorry.

We will pay the shipping back to us. In fact, if you want to use the knife this weekend, then ship it back, we'll swap it out for you and give that one away in a drawing.

Again, sorry for the mixup.

:thumbup:

I will most definitely be purchasing my first RAT from KSF dot com.



-daddy

 

[lukacsmihaly]

ps...I hope people don't avoid us!!

I surely won't avoid you! Keep up the good work!

 

[Grump]

ps...I hope people don't avoid us!!

I think it'll take more than one admitted screw-up to overshadow all of the good service that you've provided. :thumbup:

 

[R.A.T.]

Now that is called stepping up to the plate! Thanks, Derrick. Didn't know it was you that screwed up. Mistakes will happen but how we handle them separates the boys from the men in this game. I think you just picked up a bunch of customers

 

[jhendri2]

That's just awesome customer service! I agree with Jeff, stepping up and admitting a mistake and then going above and beyond to correct it IS what seperates the men from the boys. It also makes people want to do business with them because they have confidence that no matter what they'll get exactly what they wanted.

Jim

 

[Stump_250]

I'll have to agree with what most have said here!!! I think all the vendors that frequent this forum are top notch and you can't go wrong with any of them and it was proved why with that post!

 

[Longknife3]

ps...I hope people don't avoid us!!

Never fear Derrick..... we like Wendy too much

 

[moonwilson]

Knives Ship Free is a great vendor. They will take care of you.

The measure of good customer service is the way a company takes care of their customers when something goes wrong.

 

[Col. Cornelius]

I am not sure, but I think we were the dealer that screwed up.

It happens. I am very sorry.

We will pay the shipping back to us. In fact, if you want to use the knife this weekend, then ship it back, we'll swap it out for you and give that one away in a drawing.

Again, sorry for the mixup.

I appreciate your candor, the apology and also the generous offer to use the knife. Thank you.

After sleeping on it, I've decided to mail the knife back today to help expidite getting the right one back.

Thanks again for the offer.:thumbup:

 

[okbohn]

We'll get yours out today so you can use it at on your trip.

 

[arpaul]

I am not sure, but I think we were the dealer that screwed up.

It happens. I am very sorry.

We will pay the shipping back to us. In fact, if you want to use the knife this weekend, then ship it back, we'll swap it out for you and give that one away in a drawing.

Again, sorry for the mixup.

I just ordered a RC-5 fom this guy and I can't wait for it to get here. I glad we have such great venders to work with.:thumbup::thumbup::thumbup: