I have contacted Spyderco twice with questions. Neither went particularly well, but both issues resolved themselves without Spyderco's intervention, so I was hoping for some feedback to get perspective on them.
#1
The first one is a VG10 Caly 3.5. Before contacting Spyderco, I posted on their forum asking if grooves on the pivot were normal, as it didn't seem to cause any problems, but the marks are distinct and a bit off putting. Someone said the same thing happened with their Caly 3, it was sent in, and Spyderco replaced the pivot. Hearing that, I contacted Spyderco's CS by email.
Pictures of the groove:
The response:
Notice in the pictures they are precisely the width of the blade of the Caly, so the grooves themselves prove it did not shift. Further, when I got the Super Blue Caly 3.5, the first time I took it apart I checked the pivot to see if it has the same thing, and it did, so it could not be the result of taking it apart.
I haven't noticed anything off about the knife--meaning it doesn't seem to have any effect, at least not yet--but what would your thoughts on having this in a knife be? They are distinct and grow deeper. It's also not a great feeling to be blamed for it when it wasn't my fault, or at least not for the reason they stated. Throw on top that the person hadn't seen it when there's a known example of a Caly 3 having it, and I sent a link to the thread and mentioned that fact when I contacted them.
#2
That was awhile ago. The second one occurred between yesterday and today. I bought a Manix 2 XL awhile ago and liked it enough that I decided to get a replacement. It arrived yesterday, and when I was looking it over, I noticed the tang is dented right along the track of the ball bearing. It is actually so perfectly centered and right on the ridge that I emailed asking if it was an upgrade, i.e., normal now.
Pics of the issue (what I sent in the email):
In case people are wondering if I ruined the older one and bought the new one to pull the ol' switcheroo, here's a pic of the pristine one in front of the older one (note the dirty handles and etched blade of the older one in the background):
and it did truly arrive yesterday:
The response:
So again I'm blamed, this time for a brand new knife not opened half a dozen times with the email to them sent a few minutes after it arrived. Amazon has a nice return policy (they even pay for shipping, something Spyderco won't do even though they are to blame), so I can skirt dealing with Spyderco.
I guess my main question is have I been unlucky twice dealing with them, or is it normal for them to try to push blame on you? Also, if they've said something similar to you and sent the knife in, did they end up charging you for it or taking your word?
#1
The first one is a VG10 Caly 3.5. Before contacting Spyderco, I posted on their forum asking if grooves on the pivot were normal, as it didn't seem to cause any problems, but the marks are distinct and a bit off putting. Someone said the same thing happened with their Caly 3, it was sent in, and Spyderco replaced the pivot. Hearing that, I contacted Spyderco's CS by email.
Pictures of the groove:
The response:
Notice in the pictures they are precisely the width of the blade of the Caly, so the grooves themselves prove it did not shift. Further, when I got the Super Blue Caly 3.5, the first time I took it apart I checked the pivot to see if it has the same thing, and it did, so it could not be the result of taking it apart.
I haven't noticed anything off about the knife--meaning it doesn't seem to have any effect, at least not yet--but what would your thoughts on having this in a knife be? They are distinct and grow deeper. It's also not a great feeling to be blamed for it when it wasn't my fault, or at least not for the reason they stated. Throw on top that the person hadn't seen it when there's a known example of a Caly 3 having it, and I sent a link to the thread and mentioned that fact when I contacted them.
#2
That was awhile ago. The second one occurred between yesterday and today. I bought a Manix 2 XL awhile ago and liked it enough that I decided to get a replacement. It arrived yesterday, and when I was looking it over, I noticed the tang is dented right along the track of the ball bearing. It is actually so perfectly centered and right on the ridge that I emailed asking if it was an upgrade, i.e., normal now.
Pics of the issue (what I sent in the email):
In case people are wondering if I ruined the older one and bought the new one to pull the ol' switcheroo, here's a pic of the pristine one in front of the older one (note the dirty handles and etched blade of the older one in the background):
and it did truly arrive yesterday:
The response:
So again I'm blamed, this time for a brand new knife not opened half a dozen times with the email to them sent a few minutes after it arrived. Amazon has a nice return policy (they even pay for shipping, something Spyderco won't do even though they are to blame), so I can skirt dealing with Spyderco.
I guess my main question is have I been unlucky twice dealing with them, or is it normal for them to try to push blame on you? Also, if they've said something similar to you and sent the knife in, did they end up charging you for it or taking your word?
