- Joined
- Mar 3, 2014
- Messages
- 48
I stumbled upon this maker while looking for new custom knife makers. I contacted him initially at the end of March 2014 but building a knife. We discussed a few things and just bsed over the phone about knives a few times thought I had a good feel for him as a person. Around April 4 I decided Keone is a cool guy and I could trust him enough to send him my hard earned money to. We had come up 3 or 4 Cad drawings, which I was going to choose from; I chose two (and later a third). On April 6 I sent Keone $800 and was told my knives would be done in 6-8 weeks but closer to 6 weeks. Then less than a week later he sent me another invoice for the remainder of the balance and texted me saying something like people who are paid in full are done faster, which blew my mind. I was shocked I just sent you $800 bucks for folders and I havent even seen one from you period and the things I have seen where mostly little tools and a few frikkies. I immediately called him and he ensured me that it wasnt meant that way and just to pay the invoice when I got a chance. I wanted to have it paid off before they were down anyway so I sent him another $400. A few buddies thought I was crazy and thought that was a red flag (I guess they were RIGHT) but I give everyone the benefit so I give him a chance.
So Keone has a total of $1200 of my money and was expecting the knives in May latest early June. First two weeks of May come and go no knives and no updates or contact from Keone. Later in the month I get an email saying that hell get them to me in the beginning of June if hes mill doesnt break. Of course it does! The July Im supposed to get them and that comes and goes, No real contact just a bunch of crap and excuses. And now were in August. Every month theres at least two excuses why they arent done or way he cant finish them. I ask for work in progress several times after he went over the 8week mark and received two picture of one knife cut out on the band saw and that took me three weeks to get. He says he cant take pictures and email them because the files are too large.
One of the knives is supposed to be finished for a while now, Ive been asking for pictures of it for about month nothing not even a cell phone picture. Nothing. His customer service went from awesome to nonexistent. Ive talked to a few people who have dealt with him on building and they say theyve experienced the same thing. Most say if it built one problem the problem is if you want something built. One guy who is going thru the same mess Im going thru only it for a tool and he hasnt been waiting as long.
I asked for my money back he replied that Id have to pay for the materials I said ok heard nothing back on that. Ive asked for my money back several more times since and still no response. Not trying to rant just want to document my experience. I totally understand that things happen I just think I would at least deserve a call or to be updated with the progress since its way over the time.
This has been a very frustrating experience Ive dealt with a few makers where I paid a deposit or up front and never nothing like this. I tried to keep it short I couldve went it to a lot more details as I have all the emails and such. Ive been promised these knives will be done at least 4 times now. I have no idea what to do know
So Keone has a total of $1200 of my money and was expecting the knives in May latest early June. First two weeks of May come and go no knives and no updates or contact from Keone. Later in the month I get an email saying that hell get them to me in the beginning of June if hes mill doesnt break. Of course it does! The July Im supposed to get them and that comes and goes, No real contact just a bunch of crap and excuses. And now were in August. Every month theres at least two excuses why they arent done or way he cant finish them. I ask for work in progress several times after he went over the 8week mark and received two picture of one knife cut out on the band saw and that took me three weeks to get. He says he cant take pictures and email them because the files are too large.
One of the knives is supposed to be finished for a while now, Ive been asking for pictures of it for about month nothing not even a cell phone picture. Nothing. His customer service went from awesome to nonexistent. Ive talked to a few people who have dealt with him on building and they say theyve experienced the same thing. Most say if it built one problem the problem is if you want something built. One guy who is going thru the same mess Im going thru only it for a tool and he hasnt been waiting as long.
I asked for my money back he replied that Id have to pay for the materials I said ok heard nothing back on that. Ive asked for my money back several more times since and still no response. Not trying to rant just want to document my experience. I totally understand that things happen I just think I would at least deserve a call or to be updated with the progress since its way over the time.
This has been a very frustrating experience Ive dealt with a few makers where I paid a deposit or up front and never nothing like this. I tried to keep it short I couldve went it to a lot more details as I have all the emails and such. Ive been promised these knives will be done at least 4 times now. I have no idea what to do know
