My sebenzas rock lock ! BIG UPDATE!

Status
Not open for further replies.
You should only have to send it in once. I don't see why it would be sent back to you in the same condition it went out. Lock rock is miserable. Sorry you have to deal with it.
I would rather have the original blade with its original handle.
 
HuntBomb said:
You should only have to send it in once. I don't see why it would be sent back to you in the same condition it went out. Lock rock is miserable. Sorry you have to deal with it.
I would rather have the original blade with its original handle.
Click to expand...

thats what I was thinking but wanted some opinions first.
 
jmsodpc said:
sell the older version and buy a new one
Click to expand...

I wouldnt have to buy a new one, they would give me a new s35vn blade under warranty. Im thinking I might just keep what I have and let the new owner eventually decide what they want to do with it when I sell it.
 
Sorry to hear about your troubles. I personally would not have flacked off the heat treat because now it could be a warranty issue, but since you have been working with Chris on this, they will probably overlook it......... What so many people do not realize is that CRK mates the face of the lockbar to the blade tang. The lockbar is heat treated by heating. I have heard where the heat treat will flake off and cause issues, but it can be easily fixed by reheat treating it by CRK. The tang is then mated to the lockbar. .005 will make the difference between 50% and 90% lockup, this is how tight the tolerances are by CRK. Please someone show me a company that has tolerances like this.......??? You will not find any.

Personally, I would send it in again because the issue still remains. How bad is it actually....? Are you tugging on it, or does it flop around....? I have a NIB strider SMF that you could motion the knife back and forth and you could hear the knock. I had 50 cent Chinese and Packistan knives with a tighter lock-up. In my ordeal, I called and emailed Strider for over 2 weeks and never got even a single reply. $470 down the drain. I ended up selling it fully disclosing the problem..............All I can say is, be happy its a CRK and that he is working with you to resolve it.

To me, you want a working knife. more than the need for it to have a certain blade steel. S30V are not going to double and triple in value like the One Piece Knives did. Even BG-42 sebenzas people are asking $600+ for sit. I would get it fixed and enjoy it, even if it means getting a new blade steel. I had an issue early on, many years ago as to where a BG-42 blade needed replaced. They did not have BG-42 anymore and replaced it with S30V. Did not matter to me. I guess it hurt the value, but I wanted a working knife, so it was not a big deal.

Call them back Monday and let them know the issue remains and go from there. I know its a PITA, but in the long run, they will make it right.
 
If the blade is the reason for the lock rock, the first thing that comes to mind is that there may have been a blade swap at some point. As already mentioned, each blade is mated to the lock bar face during the production process. Are you the original owner?
 
calypso699 said:
If the blade is the reason for the lock rock, the first thing that comes to mind is that there may have been a blade swap at some point. As already mentioned, each blade is mated to the lock bar face during the production process. Are you the original owner?
Click to expand...

What he said.
 
Is it me or does all these issues seem to happen to the 21 sebenza.....? Don't recall these issues with the Regular Sebenza.............I concur with the last 2 posts. Was this knife purchased NIB from a CRK Dealer, or was it NIB from the Forums or Ebay.....? With the later, it could have had a blade swap as mentioned and was still listed as new.
 
I'm thinking that since you found a likely cause, now is a good time to contact Chris himself and explain your findings.

As far as the blade steel, S30V or S35VN is going to be pretty much the same as years go by, not a significant collector value difference.
 
So that 10 page bash fest on the lock / warranty was for nothing, k just wanted to make sure..

People can flame me if you want, but it won't change the fact that the 10 page warranty flame fest was a joke and not even the real problem
 
Tim616 said:
So that 10 page bash fest on the lock / warranty was for nothing, k just wanted to make sure..

People can flame me if you want, but it won't change the fact that the 10 page warranty flame fest was a joke and not even the real problem
Click to expand...

The warranty issue is still alive and well.
 
Sounds like a good opportunity for a low-key call? :) I gather Mr. Reeve can have a temper. I know mine sometimes gets a little out of hand. ;) My experiences with Mr. & Mrs. Reeve and the others in the shop on the phone have all been great. They take a lot of pride in their work and products...I know I sound like a cheerleader, but I'd hope that if the conversation gets a re-boot it might have a different outcome. Worth a try. :thumbup:

wolf5391 said:
So as you guys have probably seen in the other thread My sebenza was sent in for warranty work on fixing the lock rock.

I got the knife back with the same amount of play in the lock as before and was quite frustrated.

That being said after experimenting with my other sebenza I have found what the true issue is. I would like to say I was 100% correct in saying the knife was not abused or flicked in any way.

How do I know this? Well I took the s30v blade out of the sebenza that had the lock rock issues and the flaked off heat treatment on the lock face. I then put the s30v blade in my s35vn sebenza handle and basically swapped the blades to see if this would get rid of the lock rock.

The results confused me for a second..... the s30v handle with the flaked off heat treatment was now rock solid with the s35vn blade in it and the s35vn handle with the s30v blade had rock lock.

This show me two very important things.

1) The most important thing it showed was that the problem did NOT in fact lay within the lock face flaking but rather the tang of the s30v blade.

2) Chris did what he thought would fix the issue because we both thought it was the lock face heat treatment when it was not.


After this I formally want to appologize for what I said in the previous threads about Chris not fixing the issues during the warranty process because he did what he and I both thought would fix it.

That being said Im kindof in between a rock and a hard place. Should I send in the knife with the rock lock and have them switch out the blade for a s35vn one with the correct tang face or should I keep the s30v blade with a tiny rock lock and let it appreciate in value?

This knife originally was aquired by me for a safe queen after refurbishing, because I knew the s30v sebenzas were getting harder to get and I knew it would appreciate in value.

I guess what Im saying is should I keep the s30v blade and have a little rock lock or send it in and lose the appreciating in value aspect but have a fully functioning and rock solid sebenza?

Thanks everyone, wolf5391
Click to expand...
 
Tim616 said:
So that 10 page bash fest on the lock / warranty was for nothing, k just wanted to make sure..

People can flame me if you want, but it won't change the fact that the 10 page warranty flame fest was a joke and not even the real problem
Click to expand...

He wasn't the only one; so sorry but no joke and yes a real problem still exist. Don't you have excess money to be blowing somewhere rather then trolling these threads?:rolleyes:

Also, if Mr. Reeve's customer service is so great why didn't he pick up on the real issue (bad grind on blade tang?) rather then just claiming abuse and sending it back after warranty work with rock lock.

I still think he (Chris) is trying to walk away from warranty work. AND if these problems are SO 'few and far between', why not just bite the bullet fix the knife and have no one complaining about issues on the forums.

-sh00ter
 
Tim616 said:
So that 10 page bash fest on the lock / warranty was for nothing, k just wanted to make sure..

People can flame me if you want, but it won't change the fact that the 10 page warranty flame fest was a joke and not even the real problem
Click to expand...

You literally have no clue what you're talking about.

Your lack of general comprehension skills is amazing!
 
sh00ter01 said:
He wasn't the only one; so sorry but no joke and yes a real problem still exist. Don't you have excess money to be blowing somewhere rather then trolling these threads?:rolleyes:

Also, if Mr. Reeve's customer service is so great why didn't he pick up on the real issue (bad grind on blade tang?) rather then just claiming abuse and sending it back after warranty work with rock lock.

I still think he (Chris) is trying to walk away from warranty work. AND if these problems are SO 'few and far between', why not just bite the bullet fix the knife and have no one complaining about issues on the forums.

-sh00ter
Click to expand...

I am probably as devoted a Sebenzanista as anyone here. I think Chris has done an outstanding job in building his company and developing his line of incredible knives. Customer service is generally so good that any glitch is highlighted by comparison.

But Murphy's Law rules; problems are made to be solved. If customers freak out from time to time, at least they have a right to complain when they are unhappy, even if they may not do so diplomatically.

This thread is a legitimate and (I think) effective way to moving the conversation forward. Let's not dwell on the previous situation.
 
I will say that the warranty issues is still there but Im going to Mr. Reeve with the real issue now and well see how he goes about this.
I have no problem saying that we both were wrong and he now has a fair oppurtunity to fix a non abused knife.
Im not 100% sure if the blade was a swapped as it was bought used but Chris also never even thought it was due to a blade swap and he gave me a new birth card with that blade listed.

If he thought the blades were swapped I think he wouldv'e -
A) said something
B) checked to see if a new blade would fix it.

I will keep you guys updated and post again when I get word.

Thanks for all the positive comments guys.
 
Last edited:
nyefmaker said:
Sorry to hear about your troubles. I personally would not have flacked off the heat treat because now it could be a warranty issue, but since you have been working with Chris on this, they will probably overlook it......... What so many people do not realize is that CRK mates the face of the lockbar to the blade tang. The lockbar is heat treated by heating. I have heard where the heat treat will flake off and cause issues, but it can be easily fixed by reheat treating it by CRK. The tang is then mated to the lockbar. .005 will make the difference between 50% and 90% lockup, this is how tight the tolerances are by CRK. Please someone show me a company that has tolerances like this.......??? You will not find any.

Personally, I would send it in again because the issue still remains. How bad is it actually....? Are you tugging on it, or does it flop around....? I have a NIB strider SMF that you could motion the knife back and forth and you could hear the knock. I had 50 cent Chinese and Packistan knives with a tighter lock-up. In my ordeal, I called and emailed Strider for over 2 weeks and never got even a single reply. $470 down the drain. I ended up selling it fully disclosing the problem..............All I can say is, be happy its a CRK and that he is working with you to resolve it.

To me, you want a working knife. more than the need for it to have a certain blade steel. S30V are not going to double and triple in value like the One Piece Knives did. Even BG-42 sebenzas people are asking $600+ for sit. I would get it fixed and enjoy it, even if it means getting a new blade steel. I had an issue early on, many years ago as to where a BG-42 blade needed replaced. They did not have BG-42 anymore and replaced it with S30V. Did not matter to me. I guess it hurt the value, but I wanted a working knife, so it was not a big deal.

Call them back Monday and let them know the issue remains and go from there. I know its a PITA, but in the long run, they will make it right.
Click to expand...

oh BTW I never said I flaked the rest of the lock face off. I just tested another blade in the handle.
As for the amount of lock rock its there but its a very tiny amount now. Id say as much as most other production knives.
 
Esav Benyamin said:
I am probably as devoted a Sebenzanista as anyone here. I think Chris has done an outstanding job in building his company and developing his line of incredible knives. Customer service is generally so good that any glitch is highlighted by comparison.

But Murphy's Law rules; problems are made to be solved. If customers freak out from time to time, at least they have a right to complain when they are unhappy, even if they may not do so diplomatically.

This thread is a legitimate and (I think) effective way to moving the conversation forward. Let's not dwell on the previous situation.
Click to expand...

He has, which is why I don't understand why he doesn't do everything in his power to squelch the small amount of negative experiences/feedback with warranty work. Anyways, we'll see what the OP decides to do and how Chris handles it should it go back for warranty work.

-sh00ter
 
Status
Not open for further replies.
Back
Top