My sebenzas rock lock ! BIG UPDATE!

Status
Not open for further replies.
wolf5391 said:
So as you guys have probably seen in the other thread My sebenza was sent in for warranty work on fixing the lock rock.

I got the knife back with the same amount of play in the lock as before and was quite frustrated.

That being said after experimenting with my other sebenza I have found what the true issue is. I would like to say I was 100% correct in saying the knife was not abused or flicked in any way.

How do I know this? Well I took the s30v blade out of the sebenza that had the lock rock issues and the flaked off heat treatment on the lock face. I then put the s30v blade in my s35vn sebenza handle and basically swapped the blades to see if this would get rid of the lock rock.

The results confused me for a second..... the s30v handle with the flaked off heat treatment was now rock solid with the s35vn blade in it and the s35vn handle with the s30v blade had rock lock.

This show me two very important things.

1) The most important thing it showed was that the problem did NOT in fact lay within the lock face flaking but rather the tang of the s30v blade.

2) Chris did what he thought would fix the issue because we both thought it was the lock face heat treatment when it was not.


After this I formally want to appologize for what I said in the previous threads about Chris not fixing the issues during the warranty process because he did what he and I both thought would fix it.

That being said Im kindof in between a rock and a hard place. Should I send in the knife with the rock lock and have them switch out the blade for a s35vn one with the correct tang face or should I keep the s30v blade with a tiny rock lock and let it appreciate in value?

This knife originally was aquired by me for a safe queen after refurbishing, because I knew the s30v sebenzas were getting harder to get and I knew it would appreciate in value.

I guess what Im saying is should I keep the s30v blade and have a little rock lock or send it in and lose the appreciating in value aspect but have a fully functioning and rock solid sebenza?

Thanks everyone, wolf5391
Click to expand...

Sorry about that, I misread it initially.
 
CrimsonTideShooter said:
You literally have no clue what you're talking about.

Your lack of general comprehension skills is amazing!
Click to expand...

Please, after seeing the way you'll nit pick and find flaws in every knife you buy and make a video about, I wouldn't be suprised at all that you've had extensive warranty problems with CRK; imagined problems will do that. Glad I amaze you.


----To the OP ----
I'd have to agree with some others here, you need to try and figure out if that blade was swapped, and if you know it wasn't maybe with your new info your warranty issues will be resolved.
 
Tim616 said:
Please, after seeing the way you'll nit pick and find flaws in every knife you buy and make a video about, I wouldn't be suprised at all that you've had extensive warranty problems with CRK; imagined problems will do that. Glad I amaze you.


----To the OP ----
I'd have to agree with some others here, you need to try and figure out if that blade was swapped, and if you know it wasn't maybe with your new info your warranty issues will be resolved.
Click to expand...


Again, you lack knowledge of what you speak about.

I've only had one problem with a Sebenza worth talking to CRK about, and even then it never had warranty work. That was with my very first sebenza. Nice try though!
 
Tim616 said:
Please, after seeing the way you'll nit pick and find flaws in every knife you buy and make a video about, I wouldn't be suprised at all that you've had extensive warranty problems with CRK; imagined problems will do that. Glad I amaze you.
Click to expand...

CrimsonTideShooter said:
Again, you lack knowledge of what you speak about.

I've only had one problem with a Sebenza worth talking to CRK about, and even then it never had warranty work. That was with my very first sebenza. Nice try though!
Click to expand...

That's enough. Stay on topic, not on each other, or get a room somewhere.
Start your own thread -- in Whine & Cheese -- if you like.
 
CrimsonTideShooter said:
Again, you lack knowledge of what you speak about.

I've only had one problem with a Sebenza worth talking to CRK about, and even then it never had warranty work. That was with my very first sebenza. Nice try though!
Click to expand...


Ya that's enough of the back and forth I think,
You and I don't mix well here so let's leave it as an agree/disagree truce
Neither of us is going to get some message across to the other and scraping
About knives is as bad as getting a smoker to switch brands.
 
sh00ter01 said:
He has, which is why I don't understand why he doesn't do everything in his power to squelch the small amount of negative experiences/feedback with warranty work. Anyways, we'll see what the OP decides to do and how Chris handles it should it go back for warranty work.

-sh00ter
Click to expand...

IMO

Give the maker chance to fix the problem. Even 2-3 times IMO. Sometimes we are to anxious to run to the forums and post about our experiences. CRK, Benchmade, Spyderco, Cold Steel, Strider....all the companies have stated: Give us a chance to make it right please before posting.

The past few years it seems people have been nit picking and attacking CRK on all fronts. Their HT, quality, worth etc. I think any maker can become a bit irritated to say the least and some are very verbal about it. Strider comes to mind, Emerson and a few well known custom makers. Granted I can not speak for Chris Reeve but somehow I can understand where he is coming from. Maybe it is because I work in a field where we do quality control, I have learned give someone chance to make it right. Even a few chances. This applies to all the companies really because in all there is a human element.

As for the knife in question.

I hope it gets resolved.
 
I think a "hey I'm sorry for ranting on the forum" would go a long way when/if you do call them. They do read these posts. A little humility helps sometimes and by posting this update your already off to a good start. Im glad you figured out what was going on and let us know if you get your Sebenza back in tip top shape!
 
Esav Benyamin said:
I think it should.
Click to expand...

Yeah it probably should, but it'd be a shame if the only fix is to replace the original S30V blade with a newer S35VN blade. I can see the the S30V's becoming more collectable over the years though I doubt they'd ever come close to BG-42 levels.

-sh00ter
 
I'm doubtful that this is an S30V - S35VN issue at all, though I could be wrong. Either the blade and handles were involved in some kind of mix and match, or there's something wrong with the tang of the original blade. The latter is presumably very rare, but things happen.
 
JNewell said:
I'm doubtful that this is an S30V - S35VN issue at all, though I could be wrong. Either the blade and handles were involved in some kind of mix and match, or there's something wrong with the tang of the original blade. The latter is presumably very rare, but things happen.
Click to expand...

After looking, it looks like theres nothing wrong with the s30v blade but it looks that the blade tang is slightly shorter than the s35vn blade.
 
wolf5391 said:
After looking, it looks like theres nothing wrong with the s30v blade but it looks that the blade tang is slightly shorter than the s35vn blade.
Click to expand...

10-ring!!! :D Or, at least I'd bet that's the issue. (Obviously it's hard to really say anything for sure from the other side of a computer.) :)
 
Each time I had an unresolved and legitimate problem after sending it in and returned the same way (4 times now, different makers or MFG's), I got my money back or sold the knives with full discplosure, ate the loss if I had to sell, and never looked back and never went back either.

The point I'm making is that I'm not a customer service abuser and I know knives and if I send something in that should have been fixed and I got it back with the exact same problem without an explanation, then I'm done.

I'm not sure why anyone would have to walk on rice paper with an owner or customer service dept over any legitimate customer service issue because of a personality matter, even if one were not judicious about their disappointment in a public forum. Especially the second time around.

The MFG should rise above all that, fix or address the problem and be done with it. What else should someone expect if they have a legitimate problem or defect that wasn't addressed when it came back the first time? The shipping and insurance fees add up pretty fast that way while the defect or problem remain the same.
 
one problem I see here is that this was bought on the secondary market, and it seems this may have been a blade swap.
 
There is definitely another side to the story on this, Gentlemen.

I had some correspondence with CRK related to these posts, and I am confident that there is more to this story than meets the eye concerning this whole situation..I'm pretty confident there will be a response from CRK in the coming days..without getting to much in the middle..I will say that I'm now confident that as an owner abiding by the warranty, I should not have any issues with any potentially/future warranty claims..

The whole situation set me off a little because I have never had a warranty claim (despite some pretty aggressive use on my part), but based on the negative feedback here, was concerned "if" I ever did..CRK has alleviated my concerns.

My suggestion for any with a question on warranty, is to consider this..

The blogs are a great thing but I always tell customers who read them and are concerned about a particular post that our concern is that THEIR knife is functioning correctly.
Click to expand...
 
I've had CRK send back a knife to me that had side to side play, claiming that it was fixed. I returned it immediately with a note inside saying it still had side to side. I was a little surprised at first when it came back still out of spec, but they eventually fixed it and owned up to it. They even compensated me a little something extra.

I believe working with them in a reasonable way will eventually get things resolved. I also can understand how Chris would be irritated all the time.
 
That would change everything and would compel me to aplogize to CRK and admonish the OP if all this is true.

I take everything back that I said until the truth has been made known.


Barrabas said:
There is definitely another side to the story on this, Gentlemen.

I had some correspondence with CRK related to these posts, and I am confident that there is more to this story than meets the eye concerning this whole situation..I'm pretty confident there will be a response from CRK in the coming days..without getting to much in the middle..I will say that I'm now confident that as an owner abiding by the warranty, I should not have any issues with any potentially/future warranty claims..

The whole situation set me off a little because I have never had a warranty claim (despite some pretty aggressive use on my part), but based on the negative feedback here, was concerned "if" I ever did..CRK has alleviated my concerns.

My suggestion for any with a question on warranty, is to consider this..
Click to expand...
 
Barrabas said:
There is definitely another side to the story on this, Gentlemen.

I had some correspondence with CRK related to these posts, and I am confident that there is more to this story than meets the eye concerning this whole situation..I'm pretty confident there will be a response from CRK in the coming days..without getting to much in the middle..I will say that I'm now confident that as an owner abiding by the warranty, I should not have any issues with any potentially/future warranty claims..

The whole situation set me off a little because I have never had a warranty claim (despite some pretty aggressive use on my part), but based on the negative feedback here, was concerned "if" I ever did..CRK has alleviated my concerns.

My suggestion for any with a question on warranty, is to consider this..
Click to expand...

I have owned up to saying Mr. Reeve was not at fault because He and I both thought the knifes rock lock was due to the lock bar flaking but with closer inspection by me it is not. It was caused by the tang being cut slightly smaller. Anyways, I have been able to fix the issue myself by loosening all screws and pushing up on the lock bar side and down on the TI slab side. The rock lock is now just flex in the ti bar. I know I shouldnt have to do this but Im satisfied with my results.
 
Since this was bought used, i still say there was a blade swap before purchase. I find it a bit odd, that with CRK's fit/finish, that they would mistakenly *fit* a blade to a handle , where the back end of the blade was cut smaller. Not saying they're infallible, cause they have made some mistakes, but this doesn't seem like one to slip out the door.
 
Status
Not open for further replies.
Back
Top