To make a long drama short (so don't start popping that popcorn yet), I had purchased a Stag GEC #57 Wrangler off eBay from triplexxxcutlery that never arrived. I waited until just before the Paypal resolution deadline and sent him an email. His response was that he sent it out and gave me the tracking number. Tracking information was inconclusive as it was sent international and only stated that a package was received by USPS. I then sent him another email which was never replied to. So, not wanting to be ripped off paying for a knife I never received, I opened a Paypal cliam.
After a couple of weeks, Paypal decided in my favor as Dave did not use registered post signature confirmation. In the end, I gave him negative feedback as he was less then helpful and refused to acknowledge that it was his responsibity to ensure the knife I purchased arrived to me. He responded to the negative feedback (which was truthful and accurate) and whinned about how unfair it was, accused me of wanting a free knife, and called me a bad apple that ruined him sending anything more to Australia (which, in my opinion, is only cutting off one's nose to spite one's face) - and asked (after calling me a thief) to remove the negative feedback . My response was to tell him to look at my feedback, that I am not a dishonest person, and that even after the way he treated me, if the knife shows up I will be happy to return it to him so long as he pays for the return postage. If he had treated me better, I would have simply paid for the knife if it arrives, but I will no longer do business with him now.
Had Dave offered to resend another knife or refund me under the provision that if the knife arrives to please pay for it, I would have agreed to this and not gone through Paypal. Dave has since banned me from making purchases on his auctions, which is a bit silly as I will not be purchasing anything from him in the future. I understand there are dishonest players on eBay who purchase items, then use Paypal resolution to obtain free stuff, but as a customer and someone with a good eBay reputation, I feel that Dave should have assumed firstly it was lost in the mail as opposed to me trying to scam him out of a knife.
The moral of the story: It's important that eBay sellers (all sellers for that matter) use registered post with signature confirmation. This protect both seller and buyer. Second, businesses and individual merchants need to treat their customers with respect, work with them to resolve issues and not assume the worst from them.
Cheers!
After a couple of weeks, Paypal decided in my favor as Dave did not use registered post signature confirmation. In the end, I gave him negative feedback as he was less then helpful and refused to acknowledge that it was his responsibity to ensure the knife I purchased arrived to me. He responded to the negative feedback (which was truthful and accurate) and whinned about how unfair it was, accused me of wanting a free knife, and called me a bad apple that ruined him sending anything more to Australia (which, in my opinion, is only cutting off one's nose to spite one's face) - and asked (after calling me a thief) to remove the negative feedback . My response was to tell him to look at my feedback, that I am not a dishonest person, and that even after the way he treated me, if the knife shows up I will be happy to return it to him so long as he pays for the return postage. If he had treated me better, I would have simply paid for the knife if it arrives, but I will no longer do business with him now.
Had Dave offered to resend another knife or refund me under the provision that if the knife arrives to please pay for it, I would have agreed to this and not gone through Paypal. Dave has since banned me from making purchases on his auctions, which is a bit silly as I will not be purchasing anything from him in the future. I understand there are dishonest players on eBay who purchase items, then use Paypal resolution to obtain free stuff, but as a customer and someone with a good eBay reputation, I feel that Dave should have assumed firstly it was lost in the mail as opposed to me trying to scam him out of a knife.
The moral of the story: It's important that eBay sellers (all sellers for that matter) use registered post with signature confirmation. This protect both seller and buyer. Second, businesses and individual merchants need to treat their customers with respect, work with them to resolve issues and not assume the worst from them.
Cheers!
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