Negative feedback, not sure why

C

clutch19

Feedback: +31 / =0 / -1
Joined
Oct 20, 2016
Messages
144
I recently sold a knife and the buyer claimed it had lock rock and jacked up screws that wouldn't unscrew. I knew the knife had no issues when I sold it, but still offered to refund him if he wasn't happy. I asked him to send me a video of the lock rock or pics of screws. He refused. He then filed a case with PayPal, even though I already told him I would refund him. I refunded his money and sent him a return shipping label. When I got the knife back it still did not have any lock rock or messed up screws. Although it did look like he messed with one of the screws because it was sitting a little proud and also cranked down the pivot screw. I took the knife completely apart to make sure there were no issues with any of the screws since he claimed they were jacked up and wouldn't unscrew, then put it back together. No issues, knife is fine and completely solid. I sent him a message telling him this because it was bothering me, then he leaves me negative feedback! I did everything he asked for by refunding him and paying for return shipping label, and there were no issues with the knife!

Here is a link to videos. https://imgur.com/a/p6mIdYL

The first video is how I got the knife back, no lock rock but pivot screw cranked down and one of the other screws sitting a little proud. Next is a picture after I took it apart, obviously no issues with jacked up screws or not unscrewing. The last video is after I put it back together, still rock solid with no lock rock.

I hate to post anything negative on here, but I just wanted to share my side of the story because I felt like the negative feedback was unjustified. I also thought it was pretty shady to claim that the knife had issues when it didn't.
 
That's rough. Your side of the story makes it sound like the person was being unreasonable. Would be interesting to hear his too. It's easy enough to see who it was, but won't tag him here...will leave that to you.

When you have someone that isn't happy with the transaction, I would suggest going into customer service mode (which you may have done). Protect your Feedback score like it's a company you own where the reputation is vital for survival.

Observations, FWIW
1. The screws do look like they were previously taken out in your video. This may not be jacked to some and may be a big deal to others.
2. The centering in the video looks much worse than the pics in your thread.
3. You didn't describe it as NIB in your thread, so the not sure why the buyer didn't ask for more pictures.
 
Not sure why you would get negative feedback either if you resolved the situation quickly. You could message a mod about the feedback. You may want to consider having the member post his side here as well, up to you. Generally people like to know if a person isn't selling, buying, and trading in good faith so they can decide if they want to risk any dealings with the member in question.
 
Both of you have already exchanged negative feedbacks. If what you are claiming is exactly how things transpired, I feel that you negative feedback could've been even stronger!

I suggest that the PMs and the email conversations between the two of you ought to be posted in this thread for the buyer to be tagged to this thread, since you have already brought this matter to the court of "public opinion". Some may wish to see if there is more to this than claimed and also to ponder if this unfortunate situation could've been somehow avoided or even to be mitigated even at this stage.
 
That's a crock of shit that your buyer left you negative feedback, even after you made the deal right again by giving him a full refund AND covering return shipping. I would deal with you, but would never deal with whoever it was you were dealing with. I'd contact a mod about this, you got your knife back, he got his money back, so technically, no deal was made. Still a premature negative feedback left by that buyer though...
 
Yeah, "if" the negative feedback was left after a full refund was given, leaving it then, is a bit of a punk move.
 
Just my 2 cents : From all the threads I've read here if the deal was completely undone...... money was refunded and knife was returned. Then no deal took place and no feedback can be left. That's what the mods have said repeatedly in different threads. So per that your negative feedback should be removed.

Please correct me if I'm wrong but that's how I understood it.
 
Brhowser87 said:
Just my 2 cents : From all the threads I've read here if the deal was completely undone...... money was refunded and knife was returned. Then no deal took place and no feedback can be left. That's what the mods have said repeatedly in different threads. So per that your negative feedback should be removed.

Please correct me if I'm wrong but that's how I understood it.
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That was once the way of it, but is no longer the case. The rules have been reworded to allow feedback to be left if money or product has been sent, regardless if it is sent back.
 
benchwarmer380 said:
That was once the way of it, but is no longer the case. The rules have been reworded to allow feedback to be left if money or product has been sent, regardless if it is sent back.
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Ahhhh gotcha. I was not up on the current state of the rules. Sorry, that's why I always leave myself open for correction.

That being said that was kinda a douchy move for him to leave feedback after you did everything to make him happy.
 
Brhowser87 said:
That being said that was kinda a douchy move for him to leave feedback after you did everything to make him happy.
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Yes ^ - please let us know who this "buyer" is. OR, at the least, get him/her on the thread to explain the other side of this tale of woe - Please.

Ray
 
Brhowser87 said:
Ahhhh gotcha. I was not up on the current state of the rules. Sorry, that's why I always leave myself open for correction.

That being said that was kinda a douchy move for him to leave feedback after you did everything to make him happy.
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All good!

Then again, each situation is different and the rules don't cover everything that can happen 100%. When in doubt, ask a mod.

Here's the rule in question:
5. If a deal did not happen, there is no iTrader Feedback to leave. Sorry if you were inconvenienced, but life is full of disappointments. As long as you're not out any items or money hasn't changed hands, move along. Consider improving the terms of your sales threads / read the sellers terms carefully in order to avoid this before buying.

They're not out anything, yet money has changed hands. Twice. IMO, feedback whether it be positive, negative, or neutral can be left.

Now if this negative is warranted is another question. Would be nice if it was actually explained in the feedback comment where it belongs instead of some obscure 100 deals can't believe I have to leave negative now comment.*


*Edit to add: I forgot you can do this, but if you click his feedback comment it will go in to further detail and this is what it says: "Accuses me of lying about the condition of a knife he took apart and failed to inform me of the major lock rock it had. GL dealing with this one..."
 
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Something is definitely not adding up here because it seems that these two gents had transacted at least one more time, as recently as this past February and then left each other positive feedbacks.

To me, there is more to this story and unless both parties are prepared to show their private conversations regarding this matter, personally speaking I remain a bit skeptical to take what is being presented as absolute facts.
 
RayseM said:
Yes ^ - please let us know who this "buyer" is. OR, at the least, get him/her on the thread to explain the other side of this tale of woe - Please.

Ray
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You can go to the OP's trading profile and it will show you. You can do that from their profile page or clicking the red "1" in his feedback score that shows under his username in post in the Exchange. You should see that here too.
 
As I remember it the rule change was made to allow for feedback when the seller was forced to return the money -such as a PP dispute. There is no reason to leave negative feedback on matters of opinion of condition where the buyer was made completely whole IMO. Really if I were to leave anything(which I likely wouldn't) it would be positive-someone that takes care of their problems.
 
Casinostocks said:
Something is definitely not adding up here because it seems that these two gents had transacted at least one more time, as recently as this past February and then left each other positive feedbacks.

To me, there is more to this story and unless both parties are prepared to show their private conversations regarding this matter, personally speaking I remain a bit skeptical to take what is being presented as absolute facts.
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I think we need the other side of the story
@usaedcgear
 
Whoa, lot's of comments here. Yes, @usaedcgear please join the conversation. I have no problem sharing the message thread either, I have nothing to hide. There is absolutely nothing wrong with this knife. I would even do a live video to show there is no lock rock and no problems with the screws. Or more pics, videos, whatever.

I was annoyed with the whole situation because I knew there was nothing wrong with the knife, but I was going to let it go. I got the (perfectly fine) knife back and am only out the $16 total for shipping. Then he left me negative feedback and that did not sit well with me.
 
C clutch19

First of all, don't leave retaliatory feedback until the mods have determined his feedback is legitimate. If that happens, imo you are just as justified in leaving the feedback you would like. I'd have waited to hear from a mod @Boru13

What was the edit you made the day after the buyer said he would take it? At this point it looks like you fully disclosed you took the knife apart.

Another problem I see is the buyer tried to take the knife apart, possibly succeeding in removing screws. Once you do that, the knife is yours.

@usaedcgear has some explaining to do.
 
craytab said:
C clutch19

First of all, don't leave retaliatory feedback until the mods have determined his feedback is legitimate. If that happens, imo you are just as justified in leaving the feedback you would like. I'd have waited to hear from a mod @Boru13

What was the edit you made the day after the buyer said he would take it? At this point it looks like you fully disclosed you took the knife apart.

Another problem I see is the buyer tried to take the knife apart, possibly succeeding in removing screws. Once you do that, the knife is yours.

@usaedcgear has some explaining to do.
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Only edit I made was changed to sold.
 
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