New Fallkniven has a chip (roll?) on blade edge.

H

High King

Joined
Jan 4, 2013
Messages
235
I'm guessing it's NOT supposed to be like that, being that this knife cost half a grand. Unfortunately for me, Knifework's policy on International orders is to have the customer "deal directly with the manufacture on any defective item or warranty issue." I have no problem with that policy in general, and I obviously agreed to it when I purchased the knife, but it is what it is.

What should be my course of action here? Is this typical of Fallkniven's QC?

43dr.jpg
 
Is that a Volcano? I have wanted one for awhile, but I agree that this is totally unacceptable in a knife within that price range....., or ANY price range, for that matter.
 
Wicked Sharp said:
Is that a Volcano? I have wanted one for awhile, but I agree that this is totally unacceptable in a knife within that price range....., or ANY price range, for that matter.
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Yep, it's the Volcano. If I purchased this locally, I'd send it back without a second thought. The only qualm I have now is because, as I mentioned, it is an International order and the cost of any return shipping is going to be the price of another knife. I'm just surprised that they don't have better QC, though.
 
Use the contact feature on the Fallkniven site. You will probably get a response from Eric Hjortberger, President and son of the founder of Fallkniven. He is active on several forums and has always response quickly to me when I have contacted him.
 
I'd probably sharpen it and use it.

that might be just me.

most production knives need to be sharpened any ways, to get to the "good steel" once you remove all the power sharpened edge.
 
sharpen it out , if you actually use it you will damage it way worse then that on occasion.

international shipping is too much hassle.
 
wow, please tell me you are keeping it, then. I did more damage than that to my knife edge in several spots yesterday, sharpened it and brought it back to work today.

that looks infinitesimal.
 
For that much it should be perfect, but I would just work it out and use it! International shipping is a pain and you can take care of that pretty quickly.
 
I would be upset with Knifeworks in this case. They could not look over a $500 knife before they shipped it internationally? This should have been caught by them, even if the manufacturer missed it. I don't know why you would have the policy they do and not check them over before shipping them out.
 
I contacted Fallkniven via their website, and this is what Peter said:

I am sorry to hear about the edge defect on your new V1 knife. I can assure you that the knife was shipped in a perfect condition when it left our warehouse but, what has happened after that, is out of our control. However, you are free to send your knife for a free of charge reconditioning.

Another solution: If you know of a skill knife maker, asking him for some help might be a faster/easier/cheaper way of solving the problem.

If so, I am now wondering how Knifeworks managed to damage the knife. I'm absolutely certain that it wasn't the local customs, because the package wasn't even opened.
 
Very nice photography and a nice knife too. It's a shame you didn't get one that satisfied you. That is always a problem when you can't look it over before purchasing it. If you can even find a local store that carries what you want, and has it in stock you will be paying a lot more than Knifeworks charges most of the time. Full MSRP is common in B&M stores.

If minute visual imperfections are unacceptable then it's best to find a place where you can sort through a few and pick out the one that's most acceptable to you.

No one likes to be dissatisfied with a purchase no matter the cost. Good luck and keep going until you are satisfied.

Joe
 
High King said:
I contacted Fallkniven via their website, and this is what Peter said:

I am sorry to hear about the edge defect on your new V1 knife. I can assure you that the knife was shipped in a perfect condition when it left our warehouse but, what has happened after that, is out of our control. However, you are free to send your knife for a free of charge reconditioning.

Another solution: If you know of a skill knife maker, asking him for some help might be a faster/easier/cheaper way of solving the problem.

If so, I am now wondering how Knifeworks managed to damage the knife. I'm absolutely certain that it wasn't the local customs, because the package wasn't even opened.
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When seeing Your pic of the damaged edge, I thought this has to be someone handling the knife and touched metal with the edge.
This can happen if there are several knives on the table.
Even a light touch can make the edge go dull.

Sharpen it seems to be the least costly advice so far.
Sooner or later You will have to resharpen Your Volcano anyway, but it will take a while as the Cobalt steel is very good!

To give any more input would require a close-up of the damaged spot, but for now I guess the edge has rolled over and not chipped, right?

BTW, I have never received a Fällkniven knife with a damage like that and I have bought at least 25 knives from them.


Regards
Mikael
 
If I was not happy with a knife I wound send it back to the seller.


It sounds like somehow (?) that's not an option for you.


If the knife's to be a user, just sharpen it and use it.

If you purchase it as a collectors piece, to retain it's value you have no choice but to send it back to the maker, you should not have to share the expense of a warranty repair issue.




Big Mike
 
Wouldn't think twice about, just sharpen it, strop it and your fine. Even if it's to be a perfect condition collectors piece this could be easily done by an experienced sharpener.
 
exactly, even if it's a show piece, not to be used (which I hope it's not), that can still be sharpened out with a little work and look back to new. nothing about it is defective or even damaged, IMO. edge damage is like worn tires, it will happen to every knife, yeah it sucks that you never used it, but it doesn't change the value of the knife or how usable it is.

I work at a bike shop, sometimes we get really high end bikes from great manufacturers with some cosmetic damage upon shipping. it happens to the best of them, and unfortunately your overseas status makes fixing it hard to do.
 
While all of the above is great advise, I would suggest seeing if there is a local knifemaker within driving distance. I have a friend who works on knives, and it is a real lifesaver to have him around sometimes. I don't have to wait months to get a new sheath, I don't have to wait weeks for new handles, etc. etc. For a knifemaker to sharpen that out would take about 5 minutes, probably more like 2, since he probably a bench grinder or belt sander all ready set up to do that.
 
I don't have show knives. I'll be upfront about the "knife is a tool" philosophy that I live by....which may not be yours and I respect that. If my opinion falls outside of the realm of what you consider reasonable due to whatever reason, that's ok. I don't buy knives to put up on a wall, but that's a fine use if it brings you the desired pleasure of ownership (or whatever legal reason you have).

I'd just strop it to be quite honest. It's a tool, and what you have there isn't a big deal to me. I might try to avoid messing my edges up like that, but to say that it will never happen during my use is false.

It also seems to be the most cost effective means of dealing with your issue, considering your location being an issue. If you don't want to sharpen it, I'd say that you have to bite the bullet and replace it at your cost. In your shoes, I'd just sharpen it and be done. It might affect the value, but it's not going to drop it more than total replacement unless you can find a MSRP buyer in your locale that wants a using knife....allowing you to get another example.
 
goodeyesniper said:
I work at a bike shop, sometimes we get really high end bikes from great manufacturers with some cosmetic damage upon shipping. it happens to the best of them, and unfortunately your overseas status makes fixing it hard to do.
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Do you discount those bikes, or just not mention it and hope they don't notice? A no returns blemished item is pretty standard. It does suck, and its hard to pinpoint what happened, but its not the end users problem to worry about.

If it were a big enough issue that it would take an additional 20% of the cost to fix, then it does kinda suck for Joe End-User.

I understand mistakes happen, but having been in OP's shoes before it sucks to drop big coin on a knife only to have the retailer wash their hands of it when it has a problem.

I know it was understood before the purchase that there are no returns for international orders, but its hard to say it was good customer service, and anyone that doesn't get a "good" rating from me gets replaced by another retailer that wants my hard earned $500.

And for the record, I have spent good money with KnifeWorks, and have sent several friends there. If I were an international customer I may think twice now. But I'm not and probably will continue to do business with them.
 
TriviaMonster said:
Do you discount those bikes, or just not mention it and hope they don't notice?
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It depends on the manufacturer. Trek, Specialized and Giant lead the bike world in warranty handling and customer/dealer service. If I came across a defect from the factory, I would contact my rep and either get a credit to discount the bike, or have the company send a replacement. Blem bikes are offered to the bike shops at severely discounted prices, and the shop guys usually snap them up pretty quick.

16 years of being in the bike industry as well as racing for Cannondale, Ridley, Giant, and Trek has taught me who to trust in the industry...

/sissy bike stuff
 
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