New Graham Question

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RedEdge77

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I ordered a spyderco chinook II last night online. I was wondering if new graham's sends a email confirming the order?
 
Just call 'em, Mike will be happy to chat with you, and he can confirm your order. You should get a confirmation email w/tracking info soon, I think they send it out once they print the UPS label and get the actual tracking #. They're a top notch outfit, you don't have anything to worry about.
 
They normally send one immediately confirming the order, and then another one with the UPS tracking number when it ships. If you have any questions just give them a call. Mary Beth has always been very helpful with my inquiries.
 
I think there have been times when I have, and have not (not sure, cant quite remember?). But Mike is a good guy and he will take care of you, so you shouldnt have anything to worry about it. Ive always had "first rate" service form them and never hesitate to do business with them.
 
well, I send an email to NGK last Thursday, no reply, so I re-send it yesterday, no answer yet :(
 
If anyone from NGK will read this - is that your form of politness not to respond to emails? I have bought from you and intended to do it again, but with this kind of customer service I will think twice before I will place another order.
 
huugh said:
If anyone from NGK will read this - is that your form of politness not to respond to emails? I have bought from you and intended to do it again, but with this kind of customer service I will think twice before I will place another order.
Click to expand...

Why not call their toll-free number?

I called them once when I made a mistake in ordering and they quickly took care of it and were very friendly.

Maybe their computer is down, with their LONG track record of quality sales and service that you can easily document in the forum, I would suggest you hold off on attacking them so quickly.
 
Huugh, to the best of my knowledge we have answered all emails. I am not what the problem is that we are not responding to you. Please consider calling us toll free 1.866.333.4445 and we will see what we are doing wrong.
My apologies for what appears to be terrible service.
Regards, Mike
 
I have bought quite a few blade from NGK and their communication and service has been outstanding.:thumbup:
 
The Last Confederate - the whole ocean is lying between me and them, that's why phone call isn't best idea :)

Michael Dye - OK, I'm sorry for my rudeness but I've been trying to contact you for 2 weeks so I was quite annoyed
anyway I will ask you here, if you wouldn't like to publish the answer here, mail me to huugh?at?centrum?dot?cz (this is different email than I was using contacting you, for case that problem is on my side)
?dot? = .
?at? = @

question: Would you send the shipment from a private address (as a private subject)? Is it necessary to put an invoice in the package?
thanks
 
Huugh, as a business, all transactions must take place by and through the business. Since all our sales are retail sales, an invoice or packing slip must be included. The packing slip would not be required to have prices, but our declared value would have to be at least the net cost of the merchandise.
I hope this helps.
And again, my apologies for the poor communications. We have searched our computer for your emails, but I know little about the internal workings of these machines and my webmaster has been ill.
Regards, Mike @ New Graham
 
huugh said:
The Last Confederate - the whole ocean is lying between me and them, that's why phone call isn't best idea :)
Click to expand...

Cool, I see you updated your location in your profile to say "Czech, Replubic", earlier it was blank.

I can see how that might make a phone call a little difficult! :D
 
The Last Confederate - yeah, it were you who inspired me to put it there :)

michael dye - I'm sorry for bothering you again, but there is something I forget to ask: the Western Union rule of yours - does it apply just for the 1st buy or to any order from int. customer?
I mean that I have paid 18% of the value of my order just for the WU :|
 
Huugh, we are using Western Union payment exclusively for our recent international customers. I know it is a hassle and added expense, but we have had a rash of international fraud. In order to continue to provide the prices our customers (both domestic and international) have come to expect, we can not absorb thousands in losses due to the scallywags of the world. Understand, this is not a reflection on you.
Regards, Mike
 
One gripe I have is that your website incorrectly indicates that items are in stock. Two orders of "in stock" knives that I placed (in the last two days) have ended this way. It would be helpful to change the system so inventory is accurately reflected on the website. Just a suggestion. :thumbup: :)
 
Noodle, I am sorry we are not keeping up. My webmaster had a minor heart attack (if there is such a thing) a couple weeks ago. We are doing the best we can and hope to be back up to speed soon.
Between having Tom out of pocket and the Christmas rush, I have been spread a little thin.
Again, my apologies for the inconvienence.
 
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