We have been spoiled by many knife makers giving us razor sharp edges from the factory. They do not have to its more of a privilege rather then a must by makers.
I disagree. A knife is, before anything else, a cutting tool, and the edge is the part that cuts. Any self-respecting knifemaker should care for the edge of his product before anything else- even the bone/stag/pearl/geniune whale penis inlaid handle, even the mathematically-calculated blade geometry, even the whiz-bang super tank Axis Integral plunge bank vault lock. In the end, a knife is merely a sharp edge with a bunch of stuff attached to it. If it's not sharp, it's worthless. A good edge is
not a privilege- it is an absolute
necessity. Farmers and outdoorsmen have survived with sharp knives and loose, cheap locks for centuries, but not even the strongest lock can be safe if the user is trying to muscle his way through a tough cut using a dull blade.
Yes, a good knife collector/user should learn how to sharpen his pieces. But for a semi-custom, hand-fitted and hand-sharpened knife costing several hundred dollars, a dull factory edge is simply unacceptable. CRK are an excellent company and they will not stand for something like this to tarnish their reputation- and we should not try to "accept" dull edges just because lesser makers do.
@ OP: Did you buy your Seb directly from the factory, or from a retailer/dealer? In either case, I recommend you call or email CRK and let them know your concern. Be polite, explain everything in detail and I assure you they will take good care of you. If you want to send it in, let them know you don't think it's fair for you to pay shipping to fix a knife that doesn't meet their own published standards, and odds are they'll make an accommodation for you.
I just ordered a customized and engraved Seb as a Christmas gift, and Heather at CRK walked me through every step of the ordering process, answering all my questions patiently. They made a special accommodation for my shipping request, and Heather even personally inspected the fit, finish, and lockup of my individual knife before she sent it out. CRK are in a league of their own when it comes to customer service, and I know they'd want to make things right by you.