I have bought quite a few knives in my day, but what happened this week was great. Someone at Wicked Knife Company mistakenly sent me a NRGS Knife with a chord wrapped handle, instead of one with a Micarta handle, like I ordered. Well Newt emailed me a day or two ago and said he would be sending the one I ordered, and to just go ahead and keep the one sent to me by mistake (worth over $50 shipped!). That was unexpected, and qualifies Newt definitely as THE GOOD. He has always answered my emails in a day or so, and I am more than pleased at the service I have always received from him. He's a heck of a nice guy, and a great knifemaker that makes high quality, affordable, knives. He is "Top Shelf," no doubt about it.