I have visited the store quite often over the last 18 years or so. I drive up to Solvang at least once a year to do some eating, drinking and shopping. I bought my Randall Model 1 from them back in the mid to late 80's. I also bought a Butch Beaver Cholla Hunter and one of the first SOG Vietnam Commemerative Bowies (the numbered ones). The last thing I bought from them was about four years ago. I got a Harley Davidson knife as a gift for a friend. They also sponsor the Solvang Custom Knife Show, which I've attended twice. Since Solvang is a very touristy town and they get a lot of browsers in the shop, customer service has always been friendly and informative.
I know they have had a long association with Randall and even have their own special edition "Nordic Knives Bowie," which I've seen in person and is rather impressive.
That being said, I have no idea how their mail/web order business is run, but the store has been there longer than I've been going there.